Shottenkirk Ford Granbury

I have never visited their service department, and it may be as horrible as they say, But I bought a 2012 Ford Focus from Chrystal and was very pleased with the experience and I love the car. I recommend he be as horrible as they say, But I bought a 2012 Ford Focus from Chrystal and was very pleased with the experience and I love the car. I recommend her to all my friends, a really sweet young lady that seems very knowledgeable and was extraordinarily patient with me. More

On Jan.4th 2012 i had called Mike Brown Ford for service on my F150 that we bought. On that morning I had called 4 times,left 3 messages and 1 page and didnt have any response to my calls,so I and a friend on my F150 that we bought. On that morning I had called 4 times,left 3 messages and 1 page and didnt have any response to my calls,so I and a friend drove to the dealer to see with our eyes if they was really that busy. When we arrived we was shocked to see one car in the service bay(dont really know how many was in the service bays) and stood in the entrance of the service for 15-20 min watching the service writers standing around talking and having fun before we was noticed standing there. I was approched by the parts associate not the service writer.finally talked with Pete and I told him i had paged them and left messages with him and Melanie he said he had never got them, what a load of crap!!!!!! Pete told me to come back the next morning (Jan.5th)at 7:30 and I showed up at that time. they took my truck right in and I was told i would hear from someone about my problems soon, well 4 hrs later still have not heard or seen anyone i got mad and found someone to ask what in the heck was going on, needless to say i got the run-around and lied to by Pete.I didnt let this go untold I had called my salesman's supervisor and let him him know what was going on.Needless to say I am very displeased with the service dept. and they have made me feel like a fool. I will not do business with this service department ever again!!!!! More

The service department and this dealership is absolutely awful. They will not return calls, they are never available to do the work and they are without a doubt the rudest people I have ever dealt with. I a awful. They will not return calls, they are never available to do the work and they are without a doubt the rudest people I have ever dealt with. I am disgusted that I bought a new car from this place, I can assure you no one in my family or anyone I know will ever deal with this dealership again. My wife just bought a new Ford Edge and we actually drove 75 miles to another dealership to get it just so we didn't have to deal with these people. The sales people are great, but you cannot buy from there if there is any chance you would ever have to deal with the service department. More

I have a choice on where I get my vehicle serviced and also where I buy my future vehicles. After today I can honestly say that it won't be at Mike Brown Ford. Yesterday(8/4/2011) I called the service d also where I buy my future vehicles. After today I can honestly say that it won't be at Mike Brown Ford. Yesterday(8/4/2011) I called the service depart to schedule my first oil change on my vehicle I purchased at Mike Brown Ford. I was told to just bring it in. So I brought it in at 8:30 am. I walked out at 12:00 pm. During this time I began to ponder on what the acceptable amount of time an oil change and inspection should take. I came to the conclusion that what ever the acceptable amount my be, it was not 3 ½ hours. While pondering that I also began to wonder the true cost that this oil change was costing me. As a videographer I bill $50 dollars an hour that means The oil change cost me 175 dollars plus the cost your business charged me. Which brings me to my final complaint. I was quoted over the phone that the works package(which includes a tire rotation) would cost me around 35 dollars. When I arrived I asked about the cost of the an inspection and was told that it would be 14 dollars. So when presented with the bill I was expecting around $50 so I was a little surprised to see a bill for $70. I feel cheated and untaken care of, which is the worst experience possible especially since I'm now $240 dollars poorer. More