Shottenkirk Ford Granbury

GREAT SERVICE We went in to look into trading our previously bought, from mike brown, Santa Fe in for a truck and they went above and beyond to help us get that don We went in to look into trading our previously bought, from mike brown, Santa Fe in for a truck and they went above and beyond to help us get that done!! Left in a new vehicle in just a couple of hours!! Very satisfied More

Very poor service. Very disappointed. We recently bought a brand new pickup from this dealership. We have had to take it back 3 times since we received it (mind you - this is a BRAND NEW p We recently bought a brand new pickup from this dealership. We have had to take it back 3 times since we received it (mind you - this is a BRAND NEW pickup.) It has been the same problem over and over, without resolution. I am never one to complain, but this has been absolutely ridiculous. The most recent issue lead them to tell us it was "bad gas" and therefore the warranty will not cover it, even though the presentation is EXACTLY similar to the 2 previous episodes. Very upset with the quality of service provided and extremely disappointed in the staff. I just want to let others know so that they do not get stuck in this awful situation like we have been. More

Cindy got me into a very beautiful Jeep.! Thank you so much! I had the most wonderful experience working with Cindy my family has been going to her for years! We absolutely love! She has been our go to girl for I had the most wonderful experience working with Cindy my family has been going to her for years! We absolutely love! She has been our go to girl for any new vehicles she gets the best prices for the cars that we want. I reccomend going to Cindy at Mike brown Ford in Granbury because she knows how to make you feel welcome at mike brown she knows exactly what she is talking about what the best deals on the lot are. More

First Class !!! My husband made an appointment to see a pre-owned car on Saturday. While we were on our way he received a call To check if we were on our way . Wh My husband made an appointment to see a pre-owned car on Saturday. While we were on our way he received a call To check if we were on our way . When we arrived Juan Meraz was outside waiting to greet us . Now I was not in a good mood as did not want to drive this far for a car ( 40 minutes ) but I must tell you that the friendly and welcoming way Everyone especially Juan ( our sales person ) treated us made up for the drive . From the moment we walked in and all through the process of purchasing this car , we received first class treatment just like we were buying their most expensive car there ! They were VERY accommodating with some of the things we needed fixed on the car . Juan made arrangements for me to bring the car back on Wednesday to get those items taken care of and he gave me a very nice loaner car . He had all the paperwork ready for this and even met me at the service area . He kept telling me if there's anything else we can do for you please call me anytime . Today when I went to pick up my car he was there waiting for me and he went to get my car for me while I waited in the nice air conditioned office . My husband said that he even received an email from Mike Brown telling him to be sure to let them know if they can do anything else for us . I have to say I have not bought a car at a dealer in over 16 years but this experience has surpassed any we have had in our auto buying experiences . Everyone we met here at Mike Brown auto had a genuine interest in making sure we had the best experience possible and they very much succeeded ! I highly recommend them and it was definitely worth the drive . I hope I don't need a car again soon but if I do this is the place we will come back to without hesitation . You don't need to go to Fort Worth or anywhere else . There are not enough stars in your rating system to give them especially Juan Meraz . While our paperwork was being done he chatted with my husband and I like we knew each other for years . He is so friendly and caring . He's not pushy and made sure that we were happy with our purchase . So go see Juan if you need a car ! I guarantee you will have the best experience and you will drive away happy ! More

Pleasure to deal with! Everyone was very friendly and helpful. They were very professional throughout the whole process. Best car buying experience by far!! I will definite Everyone was very friendly and helpful. They were very professional throughout the whole process. Best car buying experience by far!! I will definitely go back for my next purchase!! More

Best Dealershp Ever This dealership is fantastic! Jeff Keeling was our salesman and he’s the best! He’s a great guy and made us feel right at home. Everyone we met was ve This dealership is fantastic! Jeff Keeling was our salesman and he’s the best! He’s a great guy and made us feel right at home. Everyone we met was very friendly and helpful. Great customer service! Thanks guys! More

Great Service! Kyle was great to work with and has continued to follow up and make sure we were satisfied with our purchase. He was patient kind and made the process Kyle was great to work with and has continued to follow up and make sure we were satisfied with our purchase. He was patient kind and made the process easy for us. Would highly recommend. More

Great People! Cindy and the other staff members at Mike Brown were very friendly and went out of their way to help us buy our new car. Cindy and the other staff members at Mike Brown were very friendly and went out of their way to help us buy our new car. More

Kyle is great Fast and pain free, Kyle made sure everything we needed was taken care of. Very knowledgeable about the vehicles and fords in general, would highly re Fast and pain free, Kyle made sure everything we needed was taken care of. Very knowledgeable about the vehicles and fords in general, would highly recommend him. More

Real professionals! I bought my first car here and everyone that helped me was great! They answered ALL of my dumb questions with a smile on their face. They were very at I bought my first car here and everyone that helped me was great! They answered ALL of my dumb questions with a smile on their face. They were very attentive of my needs and wants and they were even kind enough to make follow up calls to make sure everything was running smoothly. In my book they went above and beyond for just one customer. I was extremely satisfied! More