Shottenkirk Ford Granbury

Slow, never an opening ... and the whole air filter thing A few months ago I took my car in for a rattle. It sat there three days (while I was scrounging up transportation to work) and they never worked on i A few months ago I took my car in for a rattle. It sat there three days (while I was scrounging up transportation to work) and they never worked on it. When I said I couldn't wait anymore, they said I could come get it. I tried again a few weeks later - just an oil change. They actually told me my air filter needed replacing. Little did they know I had it replaced a month before when I got my car inspected. Who would actually do this? And today - tried to make an appointment for service for a real problem affecting the use of my car and was told they are two weeks out. When I said I can't wait two weeks - she said she'd let the lady handling my appointment request know I would be going somewhere else. Got into David McDavid today. I have tried and tried with this place because of the convenient location to my home. I'm done. Go somewhere else - they show no concern for their customers. Makes me sad - in early 2018 they were fantastic. More

Outstanding customer service Juan and the whole staff at Mike Brown are absolutely wonderful to work with. They always give 110% and go out of their way to make sure that you get Juan and the whole staff at Mike Brown are absolutely wonderful to work with. They always give 110% and go out of their way to make sure that you get the vehicle you’re looking for. This was my first time buying a vehicle and they worked around my work schedule and helped me find the exact car I was looking for. My parents have bought multiple cars from Juan and we always recommend him to our friends and family. More

Pleasent We had worked with Juan to purchase a King Ranch one ton dually in the fall,great service so we decide to purchase a new Jeep with the sale company a We had worked with Juan to purchase a King Ranch one ton dually in the fall,great service so we decide to purchase a new Jeep with the sale company and same sale person..if someone treats you good you want to go back.. More

Best first time buying experience I was looking for a specific Ram truck in my price range which I found at Mike Brown in Granbury, as I was looking at reviews online I noticed Juan Me I was looking for a specific Ram truck in my price range which I found at Mike Brown in Granbury, as I was looking at reviews online I noticed Juan Meraz would show up quit often so I requested to work with him on my buying process. From the time I arrived to the dealership Juan greeted me with a smile and made the whole process easy and fast I would highly recommend Juan and the entire Mike Brown team when you are shopping for your next car, I will be definitely be buying my next vehicle from Juan. Thank you for the great service! More

2 car day Found the car I wanted on cars.com and the salesman, Juan Meraz at Mike Brown.Jeep. Arrived at the dealership at 9am & drove out with a new Rubicon at Found the car I wanted on cars.com and the salesman, Juan Meraz at Mike Brown.Jeep. Arrived at the dealership at 9am & drove out with a new Rubicon at noon. That included a great test drive, simple & reasonable trade negotiation and very good delivery Explanation of the vehicle. We enjoyed the process enough to return to the dealership & purchase a second vehicle later in the afternoon, a 2019 Explorer A great salesman is hard to find. Juan’s follow up and professionalism is second to none! More

First car experience Yesterday I bought my very first car and had an OUTSTANDING experience. With the help of the salesman, Craig Hoffman, I found my dream car and could n Yesterday I bought my very first car and had an OUTSTANDING experience. With the help of the salesman, Craig Hoffman, I found my dream car and could not be happier. Craig was a tremendous help and made sure I was taken care of, from test-driving the cars to all of the paperwork, he made it a very easy and enjoyable process. More

Excellent Service! Cindy provided me great service and communication before my visit and while I was there. Bought a great car in under an hour! Thanks Cindy! Cindy provided me great service and communication before my visit and while I was there. Bought a great car in under an hour! Thanks Cindy! More

Great Job Took my car in to get the oil changed and the young man found a nail in my tire. I was very thankful for the information. They did above and beyond. T Took my car in to get the oil changed and the young man found a nail in my tire. I was very thankful for the information. They did above and beyond. Thank you guys and girls. More

Friendly honest dealership I’ve been buying new vehicles from Mike Brown Ford for over 10 years. I can say this dealership has never been high pressure to sale you Paul my ve I’ve been buying new vehicles from Mike Brown Ford for over 10 years. I can say this dealership has never been high pressure to sale you Paul my vehicle sales associate is very knowledgeable about the product he sales. They used simple sales tactics You pick out the vehicle you desire. You take out on a test drive. The present you a price You do a little negotiation. Both parties agreed on the price You go into finance office sign paperwork and down payment. You are offered options in financing and add ons. You say yes or no and your done no hassle to buy extras. This is an enjoyable dealership to do business with More

AWESOME EXPERIENCE!!! Mike Brown Ford was a huge help for my daughters first car. Miss Cindy was very helpful from the get go, not only got to know myself but my daughter a Mike Brown Ford was a huge help for my daughters first car. Miss Cindy was very helpful from the get go, not only got to know myself but my daughter as well and her wants and needs for her first vehicle. She went above and beyond thru the whole process in which we are very grateful. Ty who we signed the papers with was awesome as well got us in and out in minutes! Very hard to find sometimes but I have to say I will for sure send family and friends to Mike Brown Ford in Granbury. A huge shout out to Miss Cindy I feel like we’ve walked away with a friend as well from this awesome car buying experience. More