Shottenkirk Ford Granbury

2 car day Found the car I wanted on cars.com and the salesman, Juan Meraz at Mike Brown.Jeep. Arrived at the dealership at 9am & drove out with a new Rubicon at Found the car I wanted on cars.com and the salesman, Juan Meraz at Mike Brown.Jeep. Arrived at the dealership at 9am & drove out with a new Rubicon at noon. That included a great test drive, simple & reasonable trade negotiation and very good delivery Explanation of the vehicle. We enjoyed the process enough to return to the dealership & purchase a second vehicle later in the afternoon, a 2019 Explorer A great salesman is hard to find. Juan’s follow up and professionalism is second to none! More

First car experience Yesterday I bought my very first car and had an OUTSTANDING experience. With the help of the salesman, Craig Hoffman, I found my dream car and could n Yesterday I bought my very first car and had an OUTSTANDING experience. With the help of the salesman, Craig Hoffman, I found my dream car and could not be happier. Craig was a tremendous help and made sure I was taken care of, from test-driving the cars to all of the paperwork, he made it a very easy and enjoyable process. More

Excellent Service! Cindy provided me great service and communication before my visit and while I was there. Bought a great car in under an hour! Thanks Cindy! Cindy provided me great service and communication before my visit and while I was there. Bought a great car in under an hour! Thanks Cindy! More

Great Job Took my car in to get the oil changed and the young man found a nail in my tire. I was very thankful for the information. They did above and beyond. T Took my car in to get the oil changed and the young man found a nail in my tire. I was very thankful for the information. They did above and beyond. Thank you guys and girls. More

Friendly honest dealership I’ve been buying new vehicles from Mike Brown Ford for over 10 years. I can say this dealership has never been high pressure to sale you Paul my ve I’ve been buying new vehicles from Mike Brown Ford for over 10 years. I can say this dealership has never been high pressure to sale you Paul my vehicle sales associate is very knowledgeable about the product he sales. They used simple sales tactics You pick out the vehicle you desire. You take out on a test drive. The present you a price You do a little negotiation. Both parties agreed on the price You go into finance office sign paperwork and down payment. You are offered options in financing and add ons. You say yes or no and your done no hassle to buy extras. This is an enjoyable dealership to do business with More

AWESOME EXPERIENCE!!! Mike Brown Ford was a huge help for my daughters first car. Miss Cindy was very helpful from the get go, not only got to know myself but my daughter a Mike Brown Ford was a huge help for my daughters first car. Miss Cindy was very helpful from the get go, not only got to know myself but my daughter as well and her wants and needs for her first vehicle. She went above and beyond thru the whole process in which we are very grateful. Ty who we signed the papers with was awesome as well got us in and out in minutes! Very hard to find sometimes but I have to say I will for sure send family and friends to Mike Brown Ford in Granbury. A huge shout out to Miss Cindy I feel like we’ve walked away with a friend as well from this awesome car buying experience. More

GREAT SERVICE We went in to look into trading our previously bought, from mike brown, Santa Fe in for a truck and they went above and beyond to help us get that don We went in to look into trading our previously bought, from mike brown, Santa Fe in for a truck and they went above and beyond to help us get that done!! Left in a new vehicle in just a couple of hours!! Very satisfied More

Very poor service. Very disappointed. We recently bought a brand new pickup from this dealership. We have had to take it back 3 times since we received it (mind you - this is a BRAND NEW p We recently bought a brand new pickup from this dealership. We have had to take it back 3 times since we received it (mind you - this is a BRAND NEW pickup.) It has been the same problem over and over, without resolution. I am never one to complain, but this has been absolutely ridiculous. The most recent issue lead them to tell us it was "bad gas" and therefore the warranty will not cover it, even though the presentation is EXACTLY similar to the 2 previous episodes. Very upset with the quality of service provided and extremely disappointed in the staff. I just want to let others know so that they do not get stuck in this awful situation like we have been. More

Cindy got me into a very beautiful Jeep.! Thank you so much! I had the most wonderful experience working with Cindy my family has been going to her for years! We absolutely love! She has been our go to girl for I had the most wonderful experience working with Cindy my family has been going to her for years! We absolutely love! She has been our go to girl for any new vehicles she gets the best prices for the cars that we want. I reccomend going to Cindy at Mike brown Ford in Granbury because she knows how to make you feel welcome at mike brown she knows exactly what she is talking about what the best deals on the lot are. More

First Class !!! My husband made an appointment to see a pre-owned car on Saturday. While we were on our way he received a call To check if we were on our way . Wh My husband made an appointment to see a pre-owned car on Saturday. While we were on our way he received a call To check if we were on our way . When we arrived Juan Meraz was outside waiting to greet us . Now I was not in a good mood as did not want to drive this far for a car ( 40 minutes ) but I must tell you that the friendly and welcoming way Everyone especially Juan ( our sales person ) treated us made up for the drive . From the moment we walked in and all through the process of purchasing this car , we received first class treatment just like we were buying their most expensive car there ! They were VERY accommodating with some of the things we needed fixed on the car . Juan made arrangements for me to bring the car back on Wednesday to get those items taken care of and he gave me a very nice loaner car . He had all the paperwork ready for this and even met me at the service area . He kept telling me if there's anything else we can do for you please call me anytime . Today when I went to pick up my car he was there waiting for me and he went to get my car for me while I waited in the nice air conditioned office . My husband said that he even received an email from Mike Brown telling him to be sure to let them know if they can do anything else for us . I have to say I have not bought a car at a dealer in over 16 years but this experience has surpassed any we have had in our auto buying experiences . Everyone we met here at Mike Brown auto had a genuine interest in making sure we had the best experience possible and they very much succeeded ! I highly recommend them and it was definitely worth the drive . I hope I don't need a car again soon but if I do this is the place we will come back to without hesitation . You don't need to go to Fort Worth or anywhere else . There are not enough stars in your rating system to give them especially Juan Meraz . While our paperwork was being done he chatted with my husband and I like we knew each other for years . He is so friendly and caring . He's not pushy and made sure that we were happy with our purchase . So go see Juan if you need a car ! I guarantee you will have the best experience and you will drive away happy ! More