Shottenkirk Ford Granbury

We received great help in finding a vehicle for my wife. Mack was out in the lot when we arrived and showed us the selection on hand. He stayed with us and was very helpful through the whole process of buyi Mack was out in the lot when we arrived and showed us the selection on hand. He stayed with us and was very helpful through the whole process of buying a car. We were able to drive away in a beautiful Expedition a few hours later. Thanks again Mack for your professionalism, we will be back for our next car at Mike Brown Ford. Juan and Pat Aranda More

I have been a Ford customer all my life, I brought my F150 in for oil change filters and tire rotation. Amber was my service rep and was one of the most professional and friendliest I can remember! Quick F150 in for oil change filters and tire rotation. Amber was my service rep and was one of the most professional and friendliest I can remember! Quick and easy! I was also informed of a recall on tailgate parts I wasn’t aware of. Brown Ford is my new dealership for service and new vehicle purchase! More

I was greeted as soon as I arrived for service on my vehicle. There was ample space in the waiting area for social distancing along with hand sanitizer. My service was complete within an hour, vehicle w vehicle. There was ample space in the waiting area for social distancing along with hand sanitizer. My service was complete within an hour, vehicle washed and ready to go. More

Courteous salesman; researched all my needs for a Ranger to pull behind my motorhome love the ride of my Ranger See Larry Weldon in sales to pull behind my motorhome love the ride of my Ranger See Larry Weldon in sales More

Mike Brown Ford has exceeded my expectations and earned my business. I saw a car I was interested in purchasing on their web site, made an appointment with Jeremy Parks, and purchased the car. Jeremy p my business. I saw a car I was interested in purchasing on their web site, made an appointment with Jeremy Parks, and purchased the car. Jeremy put together an excellent deal for me and once again earned my business. This is the 4th car I have purchased with Jeremy and he will be my first choice for the next purchase as well. Jeremy makes the entire process quick, easy and comfortable. Before moving to Granbury a few years ago I purchased cars in Atlanta, and the car dealers there always play a lot of games and make the purchase experience an ordeal. It is such a relief to deal with the genuine neighborliness with Jeremy and Mike Brown Ford. After completing the paperwork we went to lunch while the dealership prepped the car for delivery to us. The car was 100% ready when we returned at the requested time and on our way in just a few minutes. I declined Jeremy's offer to set up my phone, etc., as it was well over 100 degrees and had no trouble setting this up on my own as the information that comes with the 2020 Ford Edge is excellent. I highly recommend Jeremy Parks and Mike Brown Ford. More

Came in with a fairly new ford fusion that ended up needing a new engine. I was worried but I was called back that I was just under the bumper to bumper and there was no cost to me. Considering the ext needing a new engine. I was worried but I was called back that I was just under the bumper to bumper and there was no cost to me. Considering the extent of damage that there ended up being I could have cared less how long it took, but after the parts were in I had the car back in just over a week. I was just happy that the dealership honored a warranty on the edge of expiring at considerable cost to themselves. I couldn't be happier. More

I’ve always had great experiences with the service department. Charlie and Jimmy have been honest with me on repairs. I will continue to bring both my Fords to this dealership. department. Charlie and Jimmy have been honest with me on repairs. I will continue to bring both my Fords to this dealership. More

My experience with this dealership was absolutely WONDERFUL! Ryan, my salesman was “more” than all over it-he made it happen! And Nick, I the finance department was right with him. I unconditionally WONDERFUL! Ryan, my salesman was “more” than all over it-he made it happen! And Nick, I the finance department was right with him. I unconditionally would recommend Mike Brown Chevrolet and everyone I dealt with. I also can’t not mention Duane and his lovely wife who delivered my vehicle to Georgetown, TX.! More

Always striving for customer satisfaction Wendell Gray has been my service advisor for about 2 years and I always go to him because he will shoot straight with me as to what I need or don't ne Wendell Gray has been my service advisor for about 2 years and I always go to him because he will shoot straight with me as to what I need or don't need for my Escape. His integrity is important to me. More

Unbelievable experience! I stopped at Mike Brown in search of a new Ranger pickup. I found what I was looking for and when a salesman finally showed up, I requested a price. I stopped at Mike Brown in search of a new Ranger pickup. I found what I was looking for and when a salesman finally showed up, I requested a price. I was informed the salesman that Ford priced vehicles based upon the purchaser's location (really) so I provided the requested info and the salesman went off and returned with a price of $24,500 and told me this was a dealer demo vehicle with a few miles on it. I requested a look inside and off he went again to get some keys (I guess I am the only one that wants to look inside a car before buying it...lol) A review of the vehicle showed a few things to vehicle required to suit me, sideboards, sprayed bed liner, and a trailer hitch. We agreed the three items would be added and I would pay $625 (half of the additional items) and the sales manager told me face-to-face that we had a deal. I drove 40 miles home and got my old truck I was using for trade in and my wife to follow to bring me home. When I arrived, the vehicle had risen in price by EIGHT THOUSAND DOLLARS! At this point, I'm flabbergasted...what?...how? Then I learned I just thought I understood English...I had made an EIGHT THOUSAND DOLLAR misunderstanding. They were trying to jack up the price and I did not want it that bad. Only common courtesy prevents me from telling you what I think of them. Avoid this place…just a normal used car tactics at a new car dealership. More