Shottenkirk Ford Granbury

Called. Set an immediate appointment. Drove up. Greeted immediately. Nicholas was great. I felt like a VIP. Inspection completed in time I was promised. Ni Set an immediate appointment. Drove up. Greeted immediately. Nicholas was great. I felt like a VIP. Inspection completed in time I was promised. Nicholas kept me informed. Great experience. More

They took care of my inspection and Ford Recall Notice at the same time without an appointment! The service representative was very professional, knowledgeable and responsive to all my questions! Thank you the same time without an appointment! The service representative was very professional, knowledgeable and responsive to all my questions! Thank you for taking care of my Ford! More

Awesome service. Always friendly sales and service always work together Vehicle was washed and vacuumed. Nice touch Always friendly sales and service always work together Vehicle was washed and vacuumed. Nice touch More

The sales experience was a breeze but don’t expect much after that. We purchased a used truck from there on 10/8. 9 days later we discovered it was leaking coolant. We dropped it off at the dealership on 1 after that. We purchased a used truck from there on 10/8. 9 days later we discovered it was leaking coolant. We dropped it off at the dealership on 10/12 only to get a phone call a few days later saying it’ll cost us $4k to fix. When we purchased the vehicle we were told it went through an over 100 point inspection and we were required to purchase the Shottenkirk Customer Care package. Even with those two things the dealership said it wasn’t their problem and we had to pay for the repairs. Finally after some back and forth the dealership was able to get the “warranty” to cover it, even though they said the warranty doesn’t take effect until one month after the purchase. What?! That was never mentioned in the sale! It’s been 23 days since we dropped our vehicle off and we still don’t have it back. Nor do we have the jack that our sales rep (Joey) and sales manager (Brock and Doyle) promised us. We were also promised an oil change and pricing for better warranties. Nothing has been received. I have called and left multiple voicemails asking the status and can’t get anyone to return a phone call. We purchased our vehicle from a dealership in hopes to not have to deal with issues like this. We are now regretting this decision and will never purchase a Shottenkirk vehicle ever again. We will also be talking our family and friends to stay away. More

Always great service! All employees always very nice. Dealership always clean. I like how they always wash my truck. Also I like the ease of scheduling appointments online. Dealership always clean. I like how they always wash my truck. Also I like the ease of scheduling appointments online. More

Had a great experience at Mike Brown Ford! Charles Brockman was very good; a professional. Very efficient sales process overall. Would definitely recommend. Fun time. Brockman was very good; a professional. Very efficient sales process overall. Would definitely recommend. Fun time. More

We received great help in finding a vehicle for my wife. Mack was out in the lot when we arrived and showed us the selection on hand. He stayed with us and was very helpful through the whole process of buyi Mack was out in the lot when we arrived and showed us the selection on hand. He stayed with us and was very helpful through the whole process of buying a car. We were able to drive away in a beautiful Expedition a few hours later. Thanks again Mack for your professionalism, we will be back for our next car at Mike Brown Ford. Juan and Pat Aranda More

I have been a Ford customer all my life, I brought my F150 in for oil change filters and tire rotation. Amber was my service rep and was one of the most professional and friendliest I can remember! Quick F150 in for oil change filters and tire rotation. Amber was my service rep and was one of the most professional and friendliest I can remember! Quick and easy! I was also informed of a recall on tailgate parts I wasn’t aware of. Brown Ford is my new dealership for service and new vehicle purchase! More

I was greeted as soon as I arrived for service on my vehicle. There was ample space in the waiting area for social distancing along with hand sanitizer. My service was complete within an hour, vehicle w vehicle. There was ample space in the waiting area for social distancing along with hand sanitizer. My service was complete within an hour, vehicle washed and ready to go. More

Courteous salesman; researched all my needs for a Ranger to pull behind my motorhome love the ride of my Ranger See Larry Weldon in sales to pull behind my motorhome love the ride of my Ranger See Larry Weldon in sales More