Shottenkirk Ford Granbury

It took a long time to get parts and complete work. Job itself was good except had to return for check engine light. Apparently did not reset properly. Job itself was good except had to return for check engine light. Apparently did not reset properly. More

Misleading and rude. Advertising a internet used car price and then adding $4000 in fees to that price is misleading. I would NEVER do business with a company like this. Advertising a internet used car price and then adding $4000 in fees to that price is misleading. I would NEVER do business with a company like this. Look at Google reviews and you will see several 1 star reviews that were also mislead and they would’ve let me drive 7 hours there thinking I was paying the internet price plus dealer fees which usually are a few hundred dollars. The sales manager was even rude and when I shared the pricing was misleading he rudely said “we sell a lot of cars.” Personally I don’t know why anyone would be dumb enough to fall for these shady practices. More

Very helpful,excellent people and respectful friendly in assisting everyone and with everybody to do all they can to assist to take care of the situation all the staff fr the cashier to the driver and very assisting everyone and with everybody to do all they can to assist to take care of the situation all the staff fr the cashier to the driver and very careful to do their jobs I feels safe and safe thank you again More

Quick courteous efficient knowledgeable service. Thank you for accommodating me on short notice! Would gladly recommend you to others. Thank you for accommodating me on short notice! Would gladly recommend you to others. More

Great experience! Professional and my service was completed quickly. Definitely recommend for servicing your vehicle. Professional and my service was completed quickly. Definitely recommend for servicing your vehicle. More

Was out of town and wanted a Ford dealership, only problem was getting a wrecker from Ford dealership, had to get a code and download an app, when your broke down in a strange town on side of road it problem was getting a wrecker from Ford dealership, had to get a code and download an app, when your broke down in a strange town on side of road it was a stressful 20 minutes just trying to contact a wrecker, other than that it went well, car was ready 1 day early More

Be aware of this dealerships sales practices and customer folowup. You will probably not get a real followup on your concerns or problems. They will post a response that is not genuine because they don't fol folowup. You will probably not get a real followup on your concerns or problems. They will post a response that is not genuine because they don't followup on posted negative reviews. They will also demand that you pay thousands of dollars for service policies that you probably won't want. I believe that this dealership is the worst one that I have dealt with in my 50 years of buying vehicles. Buyer beware More

Nicholas Baker was the best and kept me up to date on my truck. He answered all my questions. The mechanic and the people at the cashier counter were all so nice as well. truck. He answered all my questions. The mechanic and the people at the cashier counter were all so nice as well. More

Every one was so thoughtful. And Nicholas Baker was especially thoughtful. He followed through with each item needed so carefully. Thank you Nicholas!!! And Nicholas Baker was especially thoughtful. He followed through with each item needed so carefully. Thank you Nicholas!!! More

Ella was Friendly, helpful and very accommodating. She stayed late to get my deal done and made sure I was happy with the outcome. Initially intended in another vehicle but not happy with the car fax She stayed late to get my deal done and made sure I was happy with the outcome. Initially intended in another vehicle but not happy with the car fax. She found another vehicle almost exactly what I was looking at. Definitely the best dealings I’ve ever had with a dealership. I will be back and I will refer to anyone looking for a dealership. Everyone was nice and helpful. More