Shottenkirk Ford Granbury

The service people never call when your car is ready and have problems locating your service paperwork when you call them. I brought my car in previously fort recall work & was told I had to leave it there have problems locating your service paperwork when you call them. I brought my car in previously fort recall work & was told I had to leave it there for @ least 4 days because they were backed. I can’t go 4 days without a car but no loaner was offered! I now have another recall notice but they don’t have the parts. I hope I don’t get into an accident before everything gets fixed! More

The young man who helped me yesterday could not have been more helpful or professional. However the last time I was there was the most miserable experience I’ve ever had at any dealership. The service manage more helpful or professional. However the last time I was there was the most miserable experience I’ve ever had at any dealership. The service manager was beyond rude and unprofessional!!! What should have been a One or two day visit turned into five days. I was dismissed and lied to! More

Pleasant and professional staff. . Excellent waiting area with workstations.for customers to use. Vacuumed and washed my vehicle. . Excellent waiting area with workstations.for customers to use. Vacuumed and washed my vehicle. More

Actually, way LESS than 1 star! Less than zero stars to be completely honest. I hate to show my age but; IF you really liked used car dealers of the 1960's THIS is your place. Less than zero stars to be completely honest. I hate to show my age but; IF you really liked used car dealers of the 1960's THIS is your place. Shottenkirk Ford in Granbury is fully lacking in one important and much desired element most of us look for in our local automobile dealings... INTEGRITY. Everything you read in the other 1 Star reviews is an exact echo of what I had intended to say so, I won't bore you by repeating it. It is amazing to me how completely "retro sleaze" this place is. Add-on fees no other dealer still pushes, Lies about who and where the inventory came from (very reminiscent of those in it-never-rains areas selling vehicles that floated down the street during south Texas floods), They couldn't even be bothered to complete factory recall issues prior to the sell. Then when I found out there were several recalls needed, they can't get me on the schedule for over a month. THEN, a chip flash update needed for the "a-pin" or some-such, runs for over 8 hours and has only achieved 40%. Obviously these people have zero knowledge of computers and unfortunately; today's Fords are nothing more than electronics on wheels. So, here is MY 2¢ - Stay as far away from this dealership as the road will allow!, they can not be trusted!! There are several Ford Dealerships within easy travel distances from Granbury and you will be much better served (Time & Money) by making the drive. Doing business with local businesses has always sat right at the top of my "Things To Do" list. However, it now sits just below Avoid Everything Shottenkirk. JBM - Granbury, TX More

Never good service here until today thanks to Nicholas Baker in Service. His passion and professional attention to my problem was handled perfectly. My trust in this dealership has been restored thanks Baker in Service. His passion and professional attention to my problem was handled perfectly. My trust in this dealership has been restored thanks to him, the service director and the service team. More

Thanks to Melissa Cates in the service department for always going above and beyond to take care of whatever I need. From normal vehicle service to taking care of any recall notices I have she always mak always going above and beyond to take care of whatever I need. From normal vehicle service to taking care of any recall notices I have she always makes sure I’m in and as quick as possible and is very thorough and professional! More

Great place for auto service with nice people and good prices. Will be going back prices. Will be going back More

I had a multiple bad experiences here a year ago. I have to say I was very pleased with my experience. Very Clean! Very friendly! Excellent service! Everyone was helpful and very professional. They h I have to say I was very pleased with my experience. Very Clean! Very friendly! Excellent service! Everyone was helpful and very professional. They have really turned it around. My service manager went above and beyond!! More

I recently went in to Granbury’s Shottenkirk for an oil change and another small issue with the windshield wiper fluid on my Ford Explorer. I was greeted with a smile and all the work was done in a timely change and another small issue with the windshield wiper fluid on my Ford Explorer. I was greeted with a smile and all the work was done in a timely manner and completed with success. I was very happy with the overall visit. Thank you. More

Making an online appointment was easy. I got there early and they started on the work promptly. Not only is the work done efficiently, my car comes back squeaky clean. I got there early and they started on the work promptly. Not only is the work done efficiently, my car comes back squeaky clean. More