Shottenkirk Ford Granbury

Brought my truck in on a short notice and they were able to meet all my needs within my deadline to get back on the road. to meet all my needs within my deadline to get back on the road. More

Allot of back in fourth between service and scheduling. I wanted to make sure the parts were in stock, I ended up buying the part the day before so it would be here the day of the appointment. The service I wanted to make sure the parts were in stock, I ended up buying the part the day before so it would be here the day of the appointment. The service didn’t call me until 5:00 to tell me it was ready, I live 30-40 minutes away, so I had to pay for the service so they would leave the truck out. If had a loaner car I could have came early. If they had of started on the truck at the scheduled time, they would have been completed by noon. Then there is the price, it’s a 2 hour repair, and you charged $350.00 but no hours just straight $350.00. Then the truck has an extended warranty and the service guy said he would have to check on that, didn’t hear another word about it. This is my son’s truck and he’s out of town working and I’m taking care of the truck repair. He bought this truck maybe 5-6 months ago, and it’s a nice truck he likes it. The only thing I hate about Ford’s is getting them repaired. This is our first time using this dealership and the reason I chose this one is because the Toyota dealership is awesome, I was hoping it was a Granbury thing. Charlie the service guy sounded like he knew what he was doing, the night sales manager went out of his way to find the truck keys, so everybody seamed to be helpful so not a great experience but good enough to come back for future service. The broken parts were left in the floorboard but not a big deal the truck was filthy, probably couldn’t tell. More

You all are very professional and keep your timely appointments You accommodated my schedule The repairs on my Ford were done as you promised Thank you so much Very friendly staff. 💜💜🦋🦋 appointments You accommodated my schedule The repairs on my Ford were done as you promised Thank you so much Very friendly staff. 💜💜🦋🦋 More

Dishonest practices, made up Shottenkirk care warranty that costs $2,000. They claim to cover issues with their forced packages. Yet nothing was done to my vehicle. Sales manager was unprofessional and us that costs $2,000. They claim to cover issues with their forced packages. Yet nothing was done to my vehicle. Sales manager was unprofessional and used profanity with my wife and told her they filmed her whole interaction with the salesman. This was after we questioned their practices. Beware of this company. More

Very helpful knowledge able time sensitive courteous job well done love having my car serviced by fordo well done love having my car serviced by fordo More

Was very impressed with the service rep. He explained everything in detail about both the recalls on our Expedition and the minimum and maximum time they would have to keep it depending on t He explained everything in detail about both the recalls on our Expedition and the minimum and maximum time they would have to keep it depending on the initial investigation. He then kept us up-to-date during the repair. More

The dealership had a good selection of new vehicles. They answered all my questions professionally, and didn’t pressure me when it came time to buy They answered all my questions professionally, and didn’t pressure me when it came time to buy More

Everything ran on time, lounge clean and orderly, coffee was good and hot, everyone was friendly. was good and hot, everyone was friendly. More

Very nice waiting room, great people to work with. Fixed my car in several different ways, it runs like new, with that "eager" engine that it had when new, and which I'd been missing. The mechanic Fixed my car in several different ways, it runs like new, with that "eager" engine that it had when new, and which I'd been missing. The mechanic found that the rear shocks were bad and that makes it run down the road "tight" rather than the sloppiness that I really failed to much detect before, but now it's obvious. Will bet good to get back on the SCCA National Tour Rally Championship circuit with it, and expect to do much better holding the road and accelerating out of slow spots. More

Average experience. Not exceptional. This dealership needs to kick the Customer Service up a bit. Public contact employees are very robotic. Service was completed in a t Not exceptional. This dealership needs to kick the Customer Service up a bit. Public contact employees are very robotic. Service was completed in a timely manner…..price more than expected (inflation no doubt). Employees could use some training by Sewell Dealerships. More