Shottenkirk Ford Granbury

Needed oil change and tire rotation. Charlie helped me get checked in. Service guys got me in and out in about an hour and half. They were short handed that day so I had to bring it back Charlie helped me get checked in. Service guys got me in and out in about an hour and half. They were short handed that day so I had to bring it back for a recall. Everyone was very nice and professional. More

Charlie did exactly as he said, cost, schedule, and performance. My truck runs after doing this TB!!! performance. My truck runs after doing this TB!!! More

Very helpful and answered all my questions, and what they didn't know, they said they will find out for me. Friendly people. didn't know, they said they will find out for me. Friendly people. More

It was so amazing Dalton was such a big help! Thank you so much!!! He made finding my dream car so easy! Thank you so much!!! He made finding my dream car so easy! More

Charlie Mann was great. He took care my concerns in a very professional manner. The service was great. He took care my concerns in a very professional manner. The service was great. More

This was my first time getting service here. I did make an appointment so check in was fast and the service professionals were very welcoming. The waiting area was very comfortable and clean, I did make an appointment so check in was fast and the service professionals were very welcoming. The waiting area was very comfortable and clean, and my vehicle was ready relatively quickly. Overall a great experience. More

Was immediately worked in for a state inspection without scheduling an appointment. Those working in the service department were very respectful as well as other employees that walked through the service d scheduling an appointment. Those working in the service department were very respectful as well as other employees that walked through the service department. I will continue having our vehicles service at this location. More

The young man that changed my oil Was the one who was the most friendly employee that I came across in the whole dealership. If everyone had what he had world would be a better place. the most friendly employee that I came across in the whole dealership. If everyone had what he had world would be a better place. More

The service itself was great. It was performed faster than promised, and flawlessly. My issue was with the woman I scheduled the appointment with. She was obviously somewhere far It was performed faster than promised, and flawlessly. My issue was with the woman I scheduled the appointment with. She was obviously somewhere far away, because despite my carefully pronouncing my last name, she somehow transformed “Clinkscale” into “Senacele,” which is how the dealership now has it in their records. So when I picked up the car, it took a good bit of time to figure out how to lay hands on the service invoice. Y’all might be better served farming your call center ops out to some folks closer to home. Maybe on this continent. More

Brought in for second time for front brake job, I was told 3 months ago front brakes were good for another 2 oil changes. Then this time they said same thing. Car has 127k on brakes. I can’t keep taking told 3 months ago front brakes were good for another 2 oil changes. Then this time they said same thing. Car has 127k on brakes. I can’t keep taking the time to bring it in. Other than that everything else is good More