Shottenkirk Ford Granbury

This place is as bad as everyone says it is don’t buy a car from here EVER car from here EVER More

I would use them again, they were Friendly, Professional and Courteous. Informative about recalls of my vehicle & called with information about other issues I had on my vehicle. and Courteous. Informative about recalls of my vehicle & called with information about other issues I had on my vehicle. More

Great Service Center, keep me informed on all the services and repairs performed in a timely manner. services and repairs performed in a timely manner. More

I made my appointment online for an oil change, check up and tire rotation. I waited for my vehicle and it only took 45 minutes. Everyone was super nice. and tire rotation. I waited for my vehicle and it only took 45 minutes. Everyone was super nice. More

Great dealership experience will go back to purchase again great customer service kindness and respect again great customer service kindness and respect More

Awesome service as always. Melissa went above and beyond to make sure my needs were met. I will definitely be back. Melissa went above and beyond to make sure my needs were met. I will definitely be back. More

This has been the worst experience of my life. I will NEVER come here again and I will spend the rest of my life telling people how horrible this place is. I drove four hours for a car here becaus I will NEVER come here again and I will spend the rest of my life telling people how horrible this place is. I drove four hours for a car here because they refused to do anything over the phone like most dealers will, which that’s fine whatever. I get there and it starts immediately, they had this car deeply marked down and immediately tried to tack on $20,000. $20,000!! So I spent hours arguing with them. Several thousand for a low jack I don’t want, $1,000 document fee, $1,099 listing fee, $1,000 door protection, didn’t apply the $7,000 rebate, on and on and on. And some stuff they just refused to remove because they said it was priced so low. Then don’t price it that low? But you did so to bait someone in and screw them. So we finally come to terms after hours of this back and forth. Then I get to finance. They try to hit me with an 11% rate. I said I have financing for 5.5% so then oh okay well do 5.5%. They say GAP is some percent of the purchase price and that’s state law and tell me it’s going to be $3000. I say absolutely not so then oh okay well we can give it to you for $800. So then how is that state law? After all this I finally get signed, which I should have just left as soon as they put down that first paper with all those mark ups. Now it’s been three months and after multiple calls and texts and voicemails I have yet to get my financial paperwork. So I still don’t have my paperwork and can’t cancel my old service contract to get my money back. Now I think- what if I was some little old lady? Or someone who doesn’t know that they can add on all these costs or give you a high interest rate and someone just believe they are acting in good faith? I get all dealerships pull some shenanigans but this was atrocious. I can’t imagine how many unsuspecting people they’ve been able to just screw. There are so many other places that will treat you better, please for your own sake go somewhere else. PS Denise was very nice and helpful, but that in itself doesn’t negate everything else that has happened. More

Excellent service and very grateful for everyone that got me in this new vehicle and everyone was awesome. Excellent service very grateful to all the team that work together to get me to where I’m at in this me in this new vehicle and everyone was awesome. Excellent service very grateful to all the team that work together to get me to where I’m at in this new vehicle and I love it thank everyone in the Ford House. More

Everyone there is so nice and friendly. They go out of their way to make sure you are taken care of. They go out of their way to make sure you are taken care of. More

Great experience, my service advisor Melissa Cates was very knowledgeable and helpful. They came and jump started my vehicle at the house, brought it to the dealership and replaced the batteries and del very knowledgeable and helpful. They came and jump started my vehicle at the house, brought it to the dealership and replaced the batteries and delivered it back to me (free of charge for the valet portion) so I was able to keep my tee time and golfer while they worked on the truck then delivered it back to me. What a superb service! More