Shottenkirk Desert Lexus

This is my 5th. Lexus and my Wife's 4th. and never had to complain about the service we have enjoyed over the past 12 plus years. All the employees are very responsive and cordial. had to complain about the service we have enjoyed over the past 12 plus years. All the employees are very responsive and cordial. More

The folks at Desert Lexus are always friendly, the service is beyond reproach; our salesman, as well as everyone we have dealt with, has been very attentive to our needs and has treated us fairly. We service is beyond reproach; our salesman, as well as everyone we have dealt with, has been very attentive to our needs and has treated us fairly. We bought a Certified used Hs250n in November of 2011, then purchased a CT200h in August of 2012 from this dealership. We have bragged about Desert Lexus to anyone who brings up a car purchase, especially if they've had a poor experience. We will continue to deal with Desert Lexus and when it's time to purchase another vehicle it will be at Desert Lexus. More

Top shelf experience! They are the best. I recommend desert Lexus for purchase, lease and service. My wife and I always receive superb treatment. We have bought and leased cars here for many years and desert Lexus for purchase, lease and service. My wife and I always receive superb treatment. We have bought and leased cars here for many years and are proud to be their customers. More

Have been dealing with Desert Lexus since 1998 and have purchased more than 7 Lexus automobiles during this period including a 2013 RX 350 just 3 weeks ago. My experiences during the past 14 years has been purchased more than 7 Lexus automobiles during this period including a 2013 RX 350 just 3 weeks ago. My experiences during the past 14 years has been on a scale of 1 to 10 with 10 being best is a flat out 10!! Desert Lexus is in my opinion a World Class Dealer in every aspect of of sales and service and overall Customer Service. A Great Organization with an wonderful staff at every level. More

I'm treated like family & all details are taken care of even if I need reminders. I don't visit often but I am always remembered! of even if I need reminders. I don't visit often but I am always remembered! More

I tried to buy a new RX350 for my wife in May 2012. I told the salesman that I did not want to go into Orange County to buy as I now live here in Palm Desert but I wanted a good price. He offered that told the salesman that I did not want to go into Orange County to buy as I now live here in Palm Desert but I wanted a good price. He offered that car approx $1000-$2000 below the window sticker and would not quote a price beyond that. He kept telling me to "make an offer".... I then bought the car (over the phone) in Orange County for considerably less money without all the drama. I have told many friends about the poor experience and will continue to do so. More

Comfortable lounge and good service. However, I had to bring the car in three times in less than a month. The first time was routine 5000 mile service. A few days after the service I was informed that I bring the car in three times in less than a month. The first time was routine 5000 mile service. A few days after the service I was informed that I would have to bring the car in for a parts replacement recall. Several days after that appointment my engine light came on and wouldn't go off. I live an hour away from the dealer so this was a major inconvenience. The did agree that they would give me an extra maintenance service for free. More

Service consultant is very careful and explains everything that needs to be done. He is responsive to our needs. He is a joy to deal with. everything that needs to be done. He is responsive to our needs. He is a joy to deal with. More

Simply put .......desert Lexus is the most professional Simply put .......desert Lexus is the most professional dealership I have ever dealt with. I enjoyed every aspect of the transaction. They had my Simply put .......desert Lexus is the most professional dealership I have ever dealt with. I enjoyed every aspect of the transaction. They had my best interest in mind. I (my wife and in) really enjoy our 2012 RX 350. More

The sales force were very informative about all the different products and services, they helped me to understand all the different cars and SUV's in the line. No pressure was used to make me buy a new different products and services, they helped me to understand all the different cars and SUV's in the line. No pressure was used to make me buy a new or used vehicle. The staff is very profesional and friendly. It was a pleasant change from my past experiances with other dealers. I would highly recommend this dealership to all my friends and family especially the great Gabe marshall who was the oneperson that made up my mind to buy my new Lexus vehicle. More