Shottenkirk Desert Lexus

Very good service department! Took my Lexus LS460 for recall work ! I was treated very good , Very impressed with the staff , especially Juan Diaz ! Thank you ! recall work ! I was treated very good , Very impressed with the staff , especially Juan Diaz ! Thank you ! More

Caveat emptor Bought a used Lexus by phone which was represented by both Shottenkirk and by Carfax as having never been involved in an accident. The car was shipped Bought a used Lexus by phone which was represented by both Shottenkirk and by Carfax as having never been involved in an accident. The car was shipped cross country and it arrived with a non-orginal fender and a non-original decklid and lots of paintwork done. NONE of this was disclosed. The salesman was careful to Facetime several little issues with a door ding, skinned wheels, etc. but failed to disclose major bodywork which was obvious to me as a layman, and confirmed conclusively by a body shop. In contacting Shottenkirk the sales manager said, and I quote, "We ain't gonna take the car back and we ain't gonna give ya any money back." Caveat emptor. More

george navarrete george took it upon himself to call my son and harass him after I asked to have my son call about the trash that is all over their lexus lot .my son i george took it upon himself to call my son and harass him after I asked to have my son call about the trash that is all over their lexus lot .my son is disabled and george thinks its funny to call my son and say all these horrible things and then say he works for kia? george called my son from his personal cell phone . then someone else from this dealership called my son and would not give his name. the phone call came from the dealership phone number 5750 More

Great Experience We got a car from them today. It was a great experience. Clay was the best salesman ever. Ed was pretty great himself. I will return We got a car from them today. It was a great experience. Clay was the best salesman ever. Ed was pretty great himself. I will return More

Very UNETHICAL DEALERSHIP Went to purchase a new lexus. Been there several times and was quoted a price MSRP less the amount we agreed upon 2018 and shook hands with the Sale Went to purchase a new lexus. Been there several times and was quoted a price MSRP less the amount we agreed upon 2018 and shook hands with the Salesman on the deal. Went to purchase the vehicle and the quoted a price $1000 higher than agree upon. The salesman said did you want a? 2017 ? We walked out and will never return to this Dealership!!! More

Terrible customer service . If I could give them zero stars, I would. I have always been able to drop off my vehicle for an oil change and receive a courtesy car for the day. . If I could give them zero stars, I would. I have always been able to drop off my vehicle for an oil change and receive a courtesy car for the day. Today I went to drop off my ES 350 for maintenance and was told that is no longer their policy. I don't understand why when I filled out the online form for the service request there was a question asking if I would need a courtesy car if this is no longer their policy. Johnny Reyes was not helpful and told me that this has always been their policy. That's funny because this is the first time I have been told this. If I wanted to be treated this way I would have saved $15,000 and bought a Toyota Camry. The reason I purchased a Lexus was for their outstanding customer service. With the new ownership, the customer service is gone. I will not be returning to this dealership again. More

3rd Lexus RX350 Went in for an oil change. Staff was very friendly and was attentive while looking at the cars in the showroom. Enrique approached me and asked if I n Went in for an oil change. Staff was very friendly and was attentive while looking at the cars in the showroom. Enrique approached me and asked if I needed any help. I let him know I was having my 2015 Lexus Rx350 in service. Next thing I know I'm driving away in a brand new 2017 Lexus RX350 and my lease wasn't close to being up. Thank you everyone at Desert Lexus and if your looking for a new Lexus make sure to ask for Enrique Cortes. More

Oil/Filter Change Unless your prepared to leave your car for the day or stay several hours for an oil change this is not your dealership. I was told that my oil/filter Unless your prepared to leave your car for the day or stay several hours for an oil change this is not your dealership. I was told that my oil/filter change would be 1 1/2 hours. After almost 2 hours the car was ready, however, they needed additional time to wash the car. I could not wait for the car wash. Upon leaving I noticed that they did not place and reminder sticker for my next oil change. You would think for $128. they could at least place a reminder sticker on the windshield. Last Time...... More

Be careful They slipped items in my contract that were never discussed like $995.00 paint protection, $750.00 wheel and tire protection. I should have taken c They slipped items in my contract that were never discussed like $995.00 paint protection, $750.00 wheel and tire protection. I should have taken contract home and read very carefully before being hurried into signing late one night. More

Overpriced, underserved I called to get a side mirror glass replaced. They said come in at 11:30 and, expecting a repair, I was surprised to be told that they couldn't do it I called to get a side mirror glass replaced. They said come in at 11:30 and, expecting a repair, I was surprised to be told that they couldn't do it and that when the could, it would run $443 to do the job. I called around and had it done in one hour for $108. They were just ripping me off and had no regard for my time! More