Shottenkirk Desert Lexus

We made an ok deal on buying a used 22rx350. It wasn't the deal we hoped for and ended up at $50 a month more than we intended. As we left financing and we were handed the KEY we were surprised It wasn't the deal we hoped for and ended up at $50 a month more than we intended. As we left financing and we were handed the KEY we were surprised there was only 1 key. They agreed to get us another key. No problem. We made the appointment to go get the key (assuming they would cover the cost) we were told it would be $300. While we were talking with sales manager, we were saying it was not disclosed to us about 1 key until we were ready to drive away and we felt they should cover at least half of it this man came storming up, spitting mad. He said we can rewrite the deal and I'll add $300 onto the price of the car and a lot of bluster, rude things said to us. His name is Kyle and he was extremely rude. I will never buy a car there again, unless he was gone from there! More

This dealership is just looking to take advantage of old people. Shame on Kyle, Erik, and Sergio people. Shame on Kyle, Erik, and Sergio More

Great deal on the price on my 350 RX. Sales reps and managers are patient and helpful. Thanks to Greg and Andrew for taking care of us. If you need a car reach out to these two. Awesome j Sales reps and managers are patient and helpful. Thanks to Greg and Andrew for taking care of us. If you need a car reach out to these two. Awesome job!!! More

Excellent sales and finance staff. Chris Schwent was exceptional and knowledgeable.. The Finance person was excellent. the best service we’ve had in dealing with all dealerships. w Chris Schwent was exceptional and knowledgeable.. The Finance person was excellent. the best service we’ve had in dealing with all dealerships. we are old and have purchased many cars. More

Wish I read the other reviews before driving two hours to this place. Find another Lexus dealer because they will treat you better anywhere else and probably with a better price. this place. Find another Lexus dealer because they will treat you better anywhere else and probably with a better price. More

Shawn and Richard need to do a better job on communicating with customers . If someone says no it means no don’t force them into a deal they don’t want for your satisfaction. 0 stars for the who communicating with customers . If someone says no it means no don’t force them into a deal they don’t want for your satisfaction. 0 stars for the whole dealership you’re not the only Lexus dealership in the region so improve your customer service or you won’t be getting many sales More

This dealership lacks honesty and integrity. I was interested in a used car they had advertised for $18,489. I called to make sure the car was available to see, so I drove two hours to see it. I was interested in a used car they had advertised for $18,489. I called to make sure the car was available to see, so I drove two hours to see it. When we looked at the car, there was another sticker next to the price tag with an added paint protection fee for $2495. So the price for the car was actually $20984. False advertising!!!. When I we spoke with the manager about the advertised price and the added paint protection fees, he said, "did you read the fine print". What a statement to say after we drove 2 hrs to look at a car that they advertised for $18,489, not $20984. He also said, "all the dealerships do this type of advertising". I have never come across a dealer that falsely advertises their cars. My recommendations for Shottenkirk Desert Lexus, DO NOT GO THERE.!!! If you do, do not deal with the man with tattoo's on his fingers. I was so disappointed that I did not read the reviews of this dealership before I drove out there. On Yelp, there were so many similar stories like mine. How would anyone want their name associated with these very unethical sales tactics! Needless to say, I found another car at Norm Reeves Toyota of San Diego, they stayed true to their advertised price. More

Hi, This is a HORRIBLE, UNSCRUPULOUS Dealership to do business with. I have been lied to numerous times by the two Finance/ Managers. Eddie Escobar and Ari Angulo kept saying it's the other one that is business with. I have been lied to numerous times by the two Finance/ Managers. Eddie Escobar and Ari Angulo kept saying it's the other one that is handling this or is at fault. I way overpaid (my fault) as they like to price gouge their client's. I bought a 2022 Lexus LX600 Premium because I wanted White and it was in stock. I had been dealing with the salesman since July and was excited when he told me about the 2002 LX600 that was available and in stock on 11-23-2022. I had to work for almost a week with him and his manager Eddie to get the price down to what I paid. He turned me over to Ari and I gave them a $1,000 deposit on 11-29-2022. Ari let me know he was going to email me a link so I could E-sign most of the paperwork, which I received and signed. I then was told by Ari that he was overnighting the few forms that had to have original signatures. I said no problem and that I would sign them and overnight them back with their return envelope. It took two days to get to me on 12-01-2022. I overnighted it back and they received it on 12-02-2022. I told Ari that the cashier's check that I had let the salesman, Eddie and Ari know was coming out of a FL business account I had spoken to​ both of them and the salesperson​ about a week earlier and ​it ​was being overnighted on 11-30-2022. Ari then asked for a copy of the check, so they could get the deal on the LX600 counted into Novembers deals. It must or may have helped their numbers​ that ​they report to Lexus Corporate. I let Ari know that it would not be a problem and I emailed a copy of the check to Ari on 11-30-2022. They received the check on 12-01-2022 and have proof of delivery through UPS as with the other deliveries from FedEx. Ari tried telling me on 12-01-2022 that the check was no good and that he had spoken with some bank teller and even had his GSM in the room for one of the phone calls. I said that's impossible and had the bank manager call him on 12-01-2022 to verify funds. He never tried reaching out to me, I had to keep calling to finally reach him. When I did speak with Ari on 12-01-2022 after he spoke with the branch manager at the bank, he said everything was ok. I said if there was a problem overnight the check back and would have it wired back to him on 12-02-2022. He said no that would not be necessary and he would be having the check deposited on 12-02-2022. I even sent a picture of the bank account showing that the check was out of the account and that there was more than enough to cover a few checks worth what was sent to them. Then everyone went silent. I called, emailed and texted for days and days. The only response I received a few times until 4 days ago was that the check hadn't cleared​ yet.​ That's after I sent information close to a week ago showing as they obviously know that Cashiers checks clear the same day or next day after they are deposited. I called and spoke to Eddie on 12-08-2022 from a different number, so he would answer. He did and was very rude on the phone but did say that my Lexus LX600 as well as another 2022 LX600 were both still at the dealership. I then emailed Ari and another sales manager and he called within half an hour after vanishing for a week. He then told me that someone wired in money for both of the 2022 Lexus LX600's. I said how is that possible as you have deposited the cashiers check a week ago along with all the paperwork signed by me and him. He said it was not up to him but now it was up to someone above him. The co​mp​troller, GM, it's just another way to pass the buck. He told me he would overnight the check and I said you have had the money for a week and to wire it back. He said he would after he got the wire instructions which he got later that day 12-08-2022. He and everyone has vanished again. The money has not been wired or a cashiers check overnight​ed back​. There is no money back into the account the cashiers check came from. It looks like they wanted to be able to report the LX600 sold to Lexus Corporate before the end of the month and then decided to sell both LX600's to someone else for what I can only think, is for more money. This after again they have all paperwork completed and signed and the money for the 2002 LX600 for almost two weeks now. STAY AWAY from this dealership and read the reviews online as they are not good !!! Mike More

Once a great dealership, but all the departed when Shottenkirk took over. Honesty and integrity were completely removed. Will never go back..NEVER. Shottenkirk took over. Honesty and integrity were completely removed. Will never go back..NEVER. More

Tim wilson, is the best so helpful I am so thankful to found replacement for my car because of his hard work, again thank you Tim 🙏🏻 I really highly recommend him. found replacement for my car because of his hard work, again thank you Tim 🙏🏻 I really highly recommend him. More