Shottenkirk Desert Lexus

Don't buy a used EV here that qualifies for the 4000 dollar used EV tax credit The dealership WILL NOT do their part so you can obtain this tax credit. They are basically scamming you out of 4000 dollar used EV tax credit The dealership WILL NOT do their part so you can obtain this tax credit. They are basically scamming you out of 4000 dollars. More

I had one of the worst car-buying experiences of my life at Desert Lexus. I called twice to confirm that the specific car I wanted would be available and was pressured into booking an appointment to "secure at Desert Lexus. I called twice to confirm that the specific car I wanted would be available and was pressured into booking an appointment to "secure" the vehicle. When I showed up early for the appointment, I was told the car hadn't even arrived yet, completely contrary to what I was promised. Instead, they tried to sell me a used model at the retail price of the new one I had inquired about. When I declined, I was told that if I wanted the original car I came for, I had to complete paperwork immediately or it would likely be sold to someone else. That pressure tactic felt incredibly manipulative. Throughout the process, I was able to negotiate the payment down by almost 40%, which makes me wonder how inflated the original offer was. Worse, the entire experience was riddled with misleading information, dismissive attitudes, and uncomfortable interactions. My partner was talked down to, and we both left feeling completely disrespected. And to top it all off, when I came to take delivery of the car, the paperwork was incorrect and had to be redone. After everything, they couldn't even get that right. Desert Lexus is the textbook example of what gives car dealerships a bad name. I would strongly recommend avoiding them altogether. You deserve better. Go literally anywhere else. More

I purchased from this dealer about a month ago. I wish I had seen this review site first! My experience was pretty bad. The staff are nice, but completely disorganized, they dont followup on thi I wish I had seen this review site first! My experience was pretty bad. The staff are nice, but completely disorganized, they dont followup on things, they are non-responsive at times. It is not a luxury car buying experience from this dealership. I like the car, but the rest of the experience was pretty bad....enough that my next car might not be a Lexus. I even paid over MSRP for the car (extra profit for the dealer) and still a sad experience. More

We made an ok deal on buying a used 22rx350. It wasn't the deal we hoped for and ended up at $50 a month more than we intended. As we left financing and we were handed the KEY we were surprised It wasn't the deal we hoped for and ended up at $50 a month more than we intended. As we left financing and we were handed the KEY we were surprised there was only 1 key. They agreed to get us another key. No problem. We made the appointment to go get the key (assuming they would cover the cost) we were told it would be $300. While we were talking with sales manager, we were saying it was not disclosed to us about 1 key until we were ready to drive away and we felt they should cover at least half of it this man came storming up, spitting mad. He said we can rewrite the deal and I'll add $300 onto the price of the car and a lot of bluster, rude things said to us. His name is Kyle and he was extremely rude. I will never buy a car there again, unless he was gone from there! More

This dealership is just looking to take advantage of old people. Shame on Kyle, Erik, and Sergio people. Shame on Kyle, Erik, and Sergio More

Great deal on the price on my 350 RX. Sales reps and managers are patient and helpful. Thanks to Greg and Andrew for taking care of us. If you need a car reach out to these two. Awesome j Sales reps and managers are patient and helpful. Thanks to Greg and Andrew for taking care of us. If you need a car reach out to these two. Awesome job!!! More

Excellent sales and finance staff. Chris Schwent was exceptional and knowledgeable.. The Finance person was excellent. the best service we’ve had in dealing with all dealerships. w Chris Schwent was exceptional and knowledgeable.. The Finance person was excellent. the best service we’ve had in dealing with all dealerships. we are old and have purchased many cars. More

Wish I read the other reviews before driving two hours to this place. Find another Lexus dealer because they will treat you better anywhere else and probably with a better price. this place. Find another Lexus dealer because they will treat you better anywhere else and probably with a better price. More

Shawn and Richard need to do a better job on communicating with customers . If someone says no it means no don’t force them into a deal they don’t want for your satisfaction. 0 stars for the who communicating with customers . If someone says no it means no don’t force them into a deal they don’t want for your satisfaction. 0 stars for the whole dealership you’re not the only Lexus dealership in the region so improve your customer service or you won’t be getting many sales More

This dealership lacks honesty and integrity. I was interested in a used car they had advertised for $18,489. I called to make sure the car was available to see, so I drove two hours to see it. I was interested in a used car they had advertised for $18,489. I called to make sure the car was available to see, so I drove two hours to see it. When we looked at the car, there was another sticker next to the price tag with an added paint protection fee for $2495. So the price for the car was actually $20984. False advertising!!!. When I we spoke with the manager about the advertised price and the added paint protection fees, he said, "did you read the fine print". What a statement to say after we drove 2 hrs to look at a car that they advertised for $18,489, not $20984. He also said, "all the dealerships do this type of advertising". I have never come across a dealer that falsely advertises their cars. My recommendations for Shottenkirk Desert Lexus, DO NOT GO THERE.!!! If you do, do not deal with the man with tattoo's on his fingers. I was so disappointed that I did not read the reviews of this dealership before I drove out there. On Yelp, there were so many similar stories like mine. How would anyone want their name associated with these very unethical sales tactics! Needless to say, I found another car at Norm Reeves Toyota of San Diego, they stayed true to their advertised price. More