Shottenkirk Chrysler Dodge Jeep Ram - Service Center

Roberto is outstanding as usual. Nothing more to say and I believe what I have stated is sufficient Nothing more to say and I believe what I have stated is sufficient More

Roberto was excellent. Have plenty of updates. Took longer than expected but they made sure I was taken care of. Even drove me to lunch!! Have plenty of updates. Took longer than expected but they made sure I was taken care of. Even drove me to lunch!! More

Everyone is great and Albert is the best! Will always recommend this dealership to others! Will always recommend this dealership to others! More

This past Saturday- I took my 2022 Jeep Gladiator in for her first oil change and a tire rotation- Thanks to my JEEP WAVE memebership - I did not have a bill this appointment- I began my Service appointment her first oil change and a tire rotation- Thanks to my JEEP WAVE memebership - I did not have a bill this appointment- I began my Service appointment by using the online services to initiate the Service request - since I have used their online option previously, I was familiar with the scheduling process-I was able to get an appointment within 2 days- to me that was pretty quick- the only criticism I have for the online process- is perhaps update the Service Advisor (only 2 Service Advisors are listed) the one I selected was not who I met with when I went in for the Service- but honestly it did not matter- because I was greeted by Carmen- who was FANTASTIC - from start to finish- She was very thorough and very professional- and extremely polite-I hope she remains at Shottenkirk CJDR for a while because she truly is the epitome of CUSTOMER SERVICE with a smile- THANK YOU Carmen- I will ask for you again on my next Service Appointment- Very Satisfied, Chris H More

This dealership has helped me out of several sticky situations while traveling. Because of the top notch customer service, I chose to purchase a new vehicle from them instead of my home state dealershi situations while traveling. Because of the top notch customer service, I chose to purchase a new vehicle from them instead of my home state dealership! More

My service advisor was Megan Kirk and she was amazing. She made the entire process enjoyable and I would come back to this dealership simply because of my experience with Megan. She made the entire process enjoyable and I would come back to this dealership simply because of my experience with Megan. More

Megan is the BEST! She informed us of some perks we had no idea were available to us. She genuinely cares about her customers and gives 110%. She even replied to me whe She informed us of some perks we had no idea were available to us. She genuinely cares about her customers and gives 110%. She even replied to me when off for a family funeral. She makes dealing with car issues an easy pleasant experience! More

All in all the experience was ok. The only issue we had was the communication factor. Text messages were sent by the dealership but when I replied or had questions there was no respon The only issue we had was the communication factor. Text messages were sent by the dealership but when I replied or had questions there was no response. The young man Sam was good. When we picked up the vehicle it was clean. One item was not done on the list but Sam took care of that himself. We were told the vehicle was serviced oil change and filters. The info center had not been reset so Iam not sure they did what they said they were going to do! As of right now we are happy with the purchase. The vehicle is a 2018 Ram 2500 Diesel. More

Everyone was very friendly and professional. Great experience. I would recommend this dealership to others. Great experience. I would recommend this dealership to others. More

I had to take my jeep in for some recall issues and it was a great experience, they ordered the parts ahead of time and got it all done in a day. was a great experience, they ordered the parts ahead of time and got it all done in a day. More