Shottenkirk Chrysler Dodge Jeep Ram

If you want your vehicle damaged, requiring more repairs than originally necessary, Shottenkirk is the dealership for your next Jeep service! I used this dealership as a matter of convenience, but their in than originally necessary, Shottenkirk is the dealership for your next Jeep service! I used this dealership as a matter of convenience, but their incompetence and fighting to get the new damage repaired is not worth the convenience. I now will drive out of my way to go to another dealership. The following damages have occurred while at Shottenkirk: 1) scratches on the interior of the doors, 2) air bag deployed, 3) hood scratched twice, 4) windshield surround scratched twice, 5) AC control knob fell off, 6) headlight installed upside down, 7) multiple plastic pieces under the hood broken, 8) wires for the doors (that dealership denies having touched) left detached. I’ve had to rent a car multiple times for up to 2 weeks, paying out-of-pocket. I’ve had repairs take much longer than estimated because there was a need for an engineer to fix the problem. In the most recent experience, I was told to pick up my repaired Jeep at 6:00 PM (service center closes at 6:30) only to wait until 6:30 to be told that it is not ready, and I would need a rental. As I was about to leave in the rental car, the technician was driving the miraculously repaired Jeep to me and the driver’s side airbag deployed, resulting in a trip to ER for the technician. I then had to argue about how that would be repaired. To the dealership’s credit, the airbag repair was covered, and I was told this would not be listed on my Carfax report. So, my Jeep finally repaired, I picked it up and drove to work, only to have it fail again, the same day. This time, a dead battery. I hate writing negative reviews. I know, in today’s world, this could impact someone’s paycheck. However, I am very frustrated and feel this negative review may lead to improvement of Shottenkirk’s service center. More

Bear was truly amazing and helped us in every way possible! If your looking for an amazing vehicle go to shottenkirk in canton and see Bear! He will do everything in his power to get you in a vehicle possible! If your looking for an amazing vehicle go to shottenkirk in canton and see Bear! He will do everything in his power to get you in a vehicle! He is also amazing with kids. Never once complained about our 4 month old little girl getting cranky. She loved him. We are loving our Jeep renegade! (Don Gatlin aka Bear) More

Excellent selection and professional staff. Would highly recommend for your new or used Jeep purchase! Worth the drive if you’re from out of town! recommend for your new or used Jeep purchase! Worth the drive if you’re from out of town! More

Don did a great job and took great care of us. He was very knowledgeable and at the end of the day we feel like we got a great deal and we are happy with our purchase. very knowledgeable and at the end of the day we feel like we got a great deal and we are happy with our purchase. More

Always a pleasure doing business with Shottenkirk Dodge in Canton. Will continue to be a loyal customer due to the quality in all aspects of your Dealership in Canton. Will continue to be a loyal customer due to the quality in all aspects of your Dealership More

My research began online. But from the moment I called, I was greeted by Josh with a friendly helpful tone. Josh set me up to test drive the vehicle I ended up purchasing. Upon entering the dealership, Ma was greeted by Josh with a friendly helpful tone. Josh set me up to test drive the vehicle I ended up purchasing. Upon entering the dealership, Mark greeted me. Mark helped me in every aspect of being able to purchase my vehicle and to make sure that I was satisfied with it. Though we haggled and finagled back and forth, not once did I ever feel pressured or feel like I was belittled by his salesmanship. In the past, I've dealt with dealers that have made me feel like I didn't know what I was talking about. I never once felt that way during the negotiation process. At the point we came to an agreeable term, Mark handed me to Bob in financing. Bob handled all my questions and helped me to stay at ease with my purchase. He also gave me some options for future knowledge for my vehicle. I truly appreciate his professionalism. After leaving the dealership, I experienced some issues. I called back and was greeted by Andrew in service. Andrew made every effort to listen to my dilemma, and then offered to send a tow truck for me. We came to the agreement that a tow truck was not necessary based upon my decision. Once I arrived at the dealership Stephani in service fixed me right up. She listened to my situation, she found me a loaner car, and she gave me her card and told me to call with any questions. The following day I texted Stephani to find out the status of my truck, she texted back what they were doing, and shortly thereafter she called me to explain what was going on. During our conversation, I explained to her again what had happened and I gave her my opinion as to what I think caused the problem. Not only did she listen, but she passed it on to mechanic. The mechanic was able to concur with what I had stated, they cleaned up the brake chamber on my truck and made sure it was completely operational and would not give me problems again. Once I returned to pick up my truck, Stephani assured me that things were fine and told me if I had any more problems to let them know. I found this to be a pleasurable and a positive experience. I truly appreciate everyone that made this experience positive at Shottenkirk. If in the future I'm in need of a vehicle again, I will definitely return to them. They are definitely worth the try from Cartersville to Canton to purchase the vehicle I did. More

My experience at Shottenkirk with Casey and Marcie were made stress free. With an already stressful situation it was a pleasure. I was very pleased. made stress free. With an already stressful situation it was a pleasure. I was very pleased. More

Finally! I had been to several dealerships! I was ready to buy, and had a good trade in but, other dealerships just couldn’t measure up to Shottenkirk! Ixxy V I had been to several dealerships! I was ready to buy, and had a good trade in but, other dealerships just couldn’t measure up to Shottenkirk! Ixxy Vargas, Salesperson, guided me through the price, and I couldn’t be more pleased! More

I have brought two trucks from this dealer. And the people have been very nice to work with. This last visit I worked with Steve and it was good service. people have been very nice to work with. This last visit I worked with Steve and it was good service. More

My first visit to this dealer. Genuinely impressed with the layout, immediate attention, easy check-in and very clean lounge. Strolled the used car area and was approached by Lonnie Peplau, salesperson. No the layout, immediate attention, easy check-in and very clean lounge. Strolled the used car area and was approached by Lonnie Peplau, salesperson. No pressure just a short good conversation. If wanting to trade a vey reliable 2015 Grand Cherokee, I would give Lonnie a shot. Vehicle serviced in the timeframe stated. Very positive experience. More