Shottenkirk Chrysler Dodge Jeep Ram

Took my new jeep in for warranty work. Great communication from service departments and service adviser Brett. Work was done quickly and they provided updates. I appreciate it. communication from service departments and service adviser Brett. Work was done quickly and they provided updates. I appreciate it. More

They were very thorough. It was a rare issue but they kept at it and did a lot of test driving to finally fix the problem. Brett is an excellent customer service example. kept at it and did a lot of test driving to finally fix the problem. Brett is an excellent customer service example. More

Big Mike worked hard so we could get the vehicle and Bob in finance was so nice. I was impressed by everyone there. The duck man was so sweet to our grandson. in finance was so nice. I was impressed by everyone there. The duck man was so sweet to our grandson. More

I did not have an appointment and was there a while but was given to option. No complaints. Service dept was top and Scott Trail was given to option. No complaints. Service dept was top and Scott Trail More

Very happy with the experience - Scott was great to work with and followed up a week after the call. Would highly recommend this dealership to anyone with and followed up a week after the call. Would highly recommend this dealership to anyone More

For the past 2 months I've encountered one issue after another with Shottenkirk, causing the car buying experience to be extremely frustrating, costly and a drain on my time. This is a long read because another with Shottenkirk, causing the car buying experience to be extremely frustrating, costly and a drain on my time. This is a long read because there were so many issues. Below are the issues we experienced: 1. Initial Agreement: Prior to purchasing the car we wanted to get the car inspected. The Sales Manager indicated we were silly for doing such a thing, that Shottenkirk has certified mechanics and there is nothing wrong with the vehicle. We had it inspected anyway and a leak was identified. One of the prerequisites to agreeing to the purchase was for the leak to be fixed. A short time later, I was told it was all good and proceeded with the purchase. After the purchase, I took the car to an independent mechanic to have it inspected again. They identified the leak was still present. I had to take the car back to Shottenkirk to get the leak fixed, after I was told they had certified mechanics and subsequently that it was all good. After the leak was supposedly fixed again, I took the car to an independent mechanic to be inspected for a third time. They identified the leak still had not been fixed. After giving Shottenkirk a couple of chances to respond, I finally had the mechanic fix the leak and forwarded the bill to Shottenkirk. During this same time period, I didn’t get all the paperwork I signed the day of the purchase. It took 10+ communications over four days to get the paperwork. Initially, it was communicated that it couldn’t be retrieved and in subsequent communications, implied it was my fault for walking out without the paperwork. Then I was told I could come in and pick it up. I came back, notifying the rep in advance on when I would be there. When I got there, “the accounting office was locked” after being assured everything would be ready to go when I arrived. So, I had to walk away again without the paperwork. 2. Fixing the Car: Given I had to take the car back for something that should have already been fixed, I asked for a courtesy car. It was denied. I asked again and it was denied. When I brought the car into the service center, they estimated it would take about 5-6 hours to complete the job (It actually took 10 days). I again asked for a courtesy vehicle, finally it was agreed to provide a rental from the onsite Hertz company. It’s very frustrating that I practically had to beg for a courtesy vehicle for something that should have been done prior to the purchase of the vehicle. 3. Rental Vehicle: The courtesy vehicle rental was scheduled to be a maximum of three days. The car took 10 days to fix. I tried calling the rental company on several occasions to see what needed to be done to extend the rental only to get a ring tone with no voicemail. I contacted my sales representative for them to work with the rental company to extend the car. I had to contact the sales rep on several occasions as I was given incremental timelines for when the car would be ready. On each occasion was assured all was ok with the rental. Then I received two separate calls from the rental company that the car was overdue and to contact them immediately. Apparently, the rental hadn’t been extended as expected, prompting the urgent calls to me from the rental agency. Initially alarming and very frustrating. 4. Service Experience: When I was finally able to pick up the car, it was brought to the curb, I was handed the keys and told it’s all good to go. I walked out and there was green writing all over the driver’s side windshield. I went back inside seeing if it could be wiped off. I was handed a roll of paper towels and sent on my way. In my wildest dreams, I could never imagine a customer being treated this way. Also, when picking up the car, I asked to get a copy of the work done for my records. Was told the ticket wasn’t closed yet and it would be emailed to me once the ticket was closed. The rep took my email address. Four days later I hadn’t seen the document. I left a message for the service rep and to this day, about 2 months later still do not have a copy of the work done. 5. Forgotten Emissions Test: Three and half weeks after the initial purchase of the car, I received a call about the tags. Apparently, Shottenkirk “forgot” to do the emissions test, which is causing a delay on the tags. Not sure why it takes three and half weeks to figure that out. I needed to take additional personal time to get an emissions test done. Again, something that should have already been taken care of. Over about a 6 week time period I have had virtually no opportunity to drive the car for my own personal purposes. It’s either been in a shop being looked over or in a shop being repaired. I’ve spent money on multiple inspections, emissions test and driving to Canton and back. I’ve also spent a tremendous amount of time getting the car to where it needs to be fixed, following up with Shottenkirk representatives, following up on the repair status of the car, following up on paperwork and getting emission tests done. All of the fun and exciting aspects of owning a new vehicle have been stripped away. Shottenkirk are experts at apologizing. I heard "sorry" over 30 times. However, there is no substance behind it, just words. They did offer a dinner for all my troubles though. I declined. More

Excellent attention from Brett Maddox in the service department . Great follow up and personalized treatment. I will come back due to the great service received department . Great follow up and personalized treatment. I will come back due to the great service received More

Brett was awesome! He was super friendly, knowledgeable and kind. He arranged a complementary shuttle for me since I couldn’t find an Uber or Lyft, and made the overall experience hassle-free. Mr. Joe and kind. He arranged a complementary shuttle for me since I couldn’t find an Uber or Lyft, and made the overall experience hassle-free. Mr. Joe the shuttle driver was nice as well, and as far as I can tell the techs did a great job on the service repair. More

I had mentioned to the receptionist how nice the dealership community had changed over the years. Your dealership is very elegant. The people are all very personal and nice. dealership community had changed over the years. Your dealership is very elegant. The people are all very personal and nice. More

My whole experience was so great, from talking/texting/dealing with Stefan; all the way to picking my car up. I will definitely remember and come back for any service and hopefully one day talking/texting/dealing with Stefan; all the way to picking my car up. I will definitely remember and come back for any service and hopefully one day for a new car as well! More