Shottenkirk Chrysler Dodge Jeep Ram

This past Saturday- I took my 2022 Jeep Gladiator in for her first oil change and a tire rotation- Thanks to my JEEP WAVE memebership - I did not have a bill this appointment- I began my Service appointment her first oil change and a tire rotation- Thanks to my JEEP WAVE memebership - I did not have a bill this appointment- I began my Service appointment by using the online services to initiate the Service request - since I have used their online option previously, I was familiar with the scheduling process-I was able to get an appointment within 2 days- to me that was pretty quick- the only criticism I have for the online process- is perhaps update the Service Advisor (only 2 Service Advisors are listed) the one I selected was not who I met with when I went in for the Service- but honestly it did not matter- because I was greeted by Carmen- who was FANTASTIC - from start to finish- She was very thorough and very professional- and extremely polite-I hope she remains at Shottenkirk CJDR for a while because she truly is the epitome of CUSTOMER SERVICE with a smile- THANK YOU Carmen- I will ask for you again on my next Service Appointment- Very Satisfied, Chris H More

Megan is the BEST! She informed us of some perks we had no idea were available to us. She genuinely cares about her customers and gives 110%. She even replied to me whe She informed us of some perks we had no idea were available to us. She genuinely cares about her customers and gives 110%. She even replied to me when off for a family funeral. She makes dealing with car issues an easy pleasant experience! More

All in all the experience was ok. The only issue we had was the communication factor. Text messages were sent by the dealership but when I replied or had questions there was no respon The only issue we had was the communication factor. Text messages were sent by the dealership but when I replied or had questions there was no response. The young man Sam was good. When we picked up the vehicle it was clean. One item was not done on the list but Sam took care of that himself. We were told the vehicle was serviced oil change and filters. The info center had not been reset so Iam not sure they did what they said they were going to do! As of right now we are happy with the purchase. The vehicle is a 2018 Ram 2500 Diesel. More

Everyone was very friendly and professional. Great experience. I would recommend this dealership to others. Great experience. I would recommend this dealership to others. More

I had to take my jeep in for some recall issues and it was a great experience, they ordered the parts ahead of time and got it all done in a day. was a great experience, they ordered the parts ahead of time and got it all done in a day. More

Agent Ms Kirk was attentive and helpful. Explained what was to be and needed to be done. She is professional but personable. Explained what was to be and needed to be done. She is professional but personable. More

Shottenkirk handled this claim extremely fast and had great customer service. I was in and out within an hour for a 3/4 hour estimated job great customer service. I was in and out within an hour for a 3/4 hour estimated job More

Buyer Beware! !This place has some serious shady selling practices. First!! You get a trade in value from their web site, they don't like it,so they knock $2500 off !This place has some serious shady selling practices. First!! You get a trade in value from their web site, they don't like it,so they knock $2500 off of that.Ok Ok!! You still agree, next you look at financials and there's an added $1800 protection plan you don't want or need . Was told non negotiable!! OK! Ok!! Still gonna buy it . Next!! Your told you have to finance through there banks and won't take $1000 non refundable deposit so i could finance through my credit union with lower rates !! Un believable!! Owned and bought new Rams for 25 years. This is unreal. Escalated it Via Ram Customer care. This place ruins the Ram name. Do yourself a favor. Stay away!! More

Really great experience working with Scott Duck Williams and the people at Canton CDJR. Mr. Williams, his assistant, the finance manager and the whole team were great people in helping me with the purchase and the people at Canton CDJR. Mr. Williams, his assistant, the finance manager and the whole team were great people in helping me with the purchase of my RAM 2500. I will definitely recommend this dealership. More

I bought a previously owned Ram pickup from Shottenkirk three weeks ago. Don "Bear" Gatlin was my sales pro and he was awesome. You won't be getting a "GREAT" deal on a pickup truck these days, but I got three weeks ago. Don "Bear" Gatlin was my sales pro and he was awesome. You won't be getting a "GREAT" deal on a pickup truck these days, but I got a good, fair deal and the service was outstanding. The day after I brought my new truck home I discovered the right front tire was almost 30 psi low. I took it back to Shottenkirk and they discovered the air leak was in the wheel, not the tire. They were unable to find a matching replacement wheel so they replaced all the wheels with beautiful black after market rims. I highly recommend Shottenkirk Chrysler Dodge Jeep Ram and when you find yourself there looking for new vehicle, make sure you ask for "Bear". More