Shottenkirk Chrysler Dodge Jeep Ram

I would give 0 stars if I could. Recently dropped my daughter's Jeep Cherokee off for a number of issues that popped up on a vehicle we purchased just six months ago from Shottenkirk Recently dropped my daughter's Jeep Cherokee off for a number of issues that popped up on a vehicle we purchased just six months ago from Shottenkirk's sister dealership across the street. The service department did not even review a list of all of the issues with the vehicles. Although they repaired a couple of items, one of the issues was the screen, which was pixelated and had lines across it. Although it could be clearly seen any time the vehicle was turned on, we were told our vehicle was ready and everything was complete. I'm not quite sure what level of uncaring and blatant disregard for an issue would make a dealer claim a vehicle is fixed when the screen isn't even functioning properly. This is on the heels of multiple issues I had with my Ram 1500. I will never, ever, purchase a vehicle, or have a vehicle serviced, in ANY Shottenkirk facility. What a joke of a dealer. More

Roberto is the best hands down! He deserves a raise. Thank you very much Roberto! He deserves a raise. Thank you very much Roberto! More

Roberto is the best, he represent the company very well. And shout out to Harold for expediting my service! Carmen in service is great to work with as well, always pleasant and professional And shout out to Harold for expediting my service! Carmen in service is great to work with as well, always pleasant and professional More

While they have taken care of the issues I’ve had and I am grateful for. I really appreciate it. But they just seem to be endless and it’s made buying a vehicle not enjoying after not purchasing one for 11 am grateful for. I really appreciate it. But they just seem to be endless and it’s made buying a vehicle not enjoying after not purchasing one for 11 years I was excited to finally get back in a truck. Like I said I truly Appreciate them fixing what has came up after purchasing. But now I have an other light on now dealing with air bag and I’m afraid I’ve passed that timeframe of them fixing. When I bought the truck it was online for sale and hadn’t even gone through service. Once again grateful what they have taken care of. Just been a bummer buying a truck. More

Great, dealership, service dept is top notch, always get me in and out on a timely manner and address all issues. me in and out on a timely manner and address all issues. More

Utter disorganization. Grumpy advisor that complained about being the only one there. Email reminder was sent to wrong email address. When I asked to update my profile h Grumpy advisor that complained about being the only one there. Email reminder was sent to wrong email address. When I asked to update my profile he told me to write my email on a scrap sheet of paper and he would take care of it later. My car sat in the outgoing lane for about 15 minutes before I walked up and asked if I could check out. He pointed to a stack and said he would get to it. When he finished and brought the paperwork to me, I didn't pay attention. While sitting in a gas station I decided to look at it and it was for some man and a Dodge Ram truck. I had to return to Shottenkirk to get my correct paperwork. The next day I get a text saying they were sorry I missed my appointment and sent a link to reschedule. For real??? More

Carmen did an amazing job from start to finish. She was very thorough and ensured everything was taken care of in a timely manner. She was very thorough and ensured everything was taken care of in a timely manner. More

Carmen was great to work with - very professional and kept me informed about the status of the work. She always smiled and was pleasant to deal with. The service department was not able to update the fi kept me informed about the status of the work. She always smiled and was pleasant to deal with. The service department was not able to update the firmware on my WIFI, but I'm not sure if that is their fault, Ram's, or AT&T's. More

The sales experience was excellent and the Service Department has continued the experience through years of prompt and proficient service. In particular, Roberto Del Campo has become an excellent a Department has continued the experience through years of prompt and proficient service. In particular, Roberto Del Campo has become an excellent and trusted Relationship. He is the “Face” of the business for me and has always delivered at times going above and beyond expectations. In a modern world where oftentimes incompetence is exceeded only by indifference, Roberto delivers in a spirit of traditional personal relationships. While I don’t enjoy escalating prices and part delivery delays; I trust Roberto to have my back and ensuring I get what I need. That kind of trust is built and nurtured over time. More

The service is great Carmen was very professional . she showed me all the options and explained what was needed she showed me all the options and explained what was needed More