Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

The way you run your service department is a joke - can’t get anyone on phone - don’t have parts - keeps vehicle way too long - we replace same parts over and over again and that email that can with ALL the get anyone on phone - don’t have parts - keeps vehicle way too long - we replace same parts over and over again and that email that can with ALL the extra stuff you wanted to do - who falls for that crap - that email did it for me - bad customer service More

My oil change was a disaster. Ended up at home with oil all over the engine, the bottom of the vehicle, and all over my garage. I had to drive back after calling a 3rd party m Ended up at home with oil all over the engine, the bottom of the vehicle, and all over my garage. I had to drive back after calling a 3rd party mechanic and checking oil level to ensure I didn’t DESTROY THE ENGINE. To find out that they were sloppy, careless, or somehow otherwise negligent in giving me back a car with a “torn o-ring” on the air filter. Brand new oil rings ship with the filter from MOPAR. To top it all off, nobody bothered to offer to clean the engine, undercarriage, or otherwise care about the negative impact this had on me as a customer. More

It took about 2 months to get an alignment, ac fixed and radio antenna replaced. radio antenna replaced. More

We have had good experiences getting our car serviced and repaired. Jeff has been so helpful and makes sure everything is done correctly. repaired. Jeff has been so helpful and makes sure everything is done correctly. More

I’ve been dealing with the same constant transmission issues and this dealership has went above and beyond to get to the bottom of the issue. Thank you! issues and this dealership has went above and beyond to get to the bottom of the issue. Thank you! More

It was our first great experience servicing our jeep and we definitely come back in the future. we definitely come back in the future. More

Great and prompt service. Jeff is the best service tech that I have had at any dealership. Jeff is the best service tech that I have had at any dealership. More

This has been my first experience servicing my new Jeep. Both Matthew, my sales guy, and Lacey, my service advisor, are very excellent and very responsive. I previously serviced my Jeep where I purchased in Both Matthew, my sales guy, and Lacey, my service advisor, are very excellent and very responsive. I previously serviced my Jeep where I purchased in Frisco and since have changed my daughters Jeep to service here as well. More

Hunter's ability to communicate and keep me updated is unmatched by any previous service writer I've ever dealt with. 10 out of 10 will always bring my vehicle to him. He truly goes above and beyond, ever unmatched by any previous service writer I've ever dealt with. 10 out of 10 will always bring my vehicle to him. He truly goes above and beyond, every time, to make sure I am well taken care of and up to date on all information. I have sent many of my friends and family to him and will continue to do so. More

Everyone was very nice, and the work was done quickly and very quality work. Would take my truck back! very quality work. Would take my truck back! More