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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.3
1,056 Reviews

1,056 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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August 10, 2023

Lacey was great! Kept me up to date with status and was quick to respond to my questions. More

by LTD Dumpster Rental
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Hoffman
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Aug 15, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments to her and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 10, 2023

Lacey was great and very helpful throughout the whole process. Keep me updated every step of the way ! More

by gmanuel771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
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Aug 15, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thanks for your awesome review! We're very happy to hear that Lacey was of such great help to you. She takes pride in her customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 10, 2023

Great service! Kind staff that took the time to answer all our detailed questions well More

by JF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
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Aug 15, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thanks for your outstanding review! We're glad to hear that our team was friendly and knowledgeable! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 10, 2023

Had great service from my rep Jeff Kingsley, plenty of communication from him with updates More

by dwaincpeters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
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Aug 15, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thanks for the kudos. It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. We will pass along your kind words to Jeff! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 09, 2023

Great experience hunter was very helpful and explained my options and addressed all my concerns thanks More

by cearbre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Ingram
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Aug 14, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for leaving us this great review! We are very happy to hear that Hunter could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 09, 2023

Brandon in the Service Dept does a great job explaining the issues and options to resolve while minimizing the cost for the customer. More

by mattmoore654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Aug 14, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 09, 2023

I have used FDJR for many many years for service and have been very dissatisfied with their service. I decided when I got my new 22' Ram 1500, I would use Shottenkirk as my service dealer instead of Frisco D More

by wrobcon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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Aug 11, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 09, 2023

Quoted 5 days to diag the problem with a vehicle without a loaner vehicle. When I made the appointment was quoted 2 days. More

by masorobe4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t get the name
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Aug 11, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 09, 2023

Love this dealership! I have bought three vehicles from them and will continue working with them in the future! More

by lkconley02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Downey, Alec Finley
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Aug 14, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 08, 2023

Jeff took good care of me and had my truck back ahead of the promise time. More

by derrick.wright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeff service dept
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Aug 11, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for reaching out, Derrick! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

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