Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

My last two visits have left a lot to be desired. I decided to give it another chance since it’s the center closest to home. Well I went in, drove into the service center and was ignored for a good w I decided to give it another chance since it’s the center closest to home. Well I went in, drove into the service center and was ignored for a good while, mind you they were not busy at all, I was the only incoming vehicle. There were 3 guys inside one office and no one bothered to at least say they would be with me shortly. Another service advisor was in his office and looked up several times at me but just went on with his business at his desk. It wasn’t until the lead came walking from the back and asked if I had been helped… guess what the man at his desk who had seen me popped right up and walked over to me. Usually you go in check in and that’s it but I sat in his office for an awkward amount of time just watching him type away in his computer until finally he said I was set and I could go wait. An hour later a different guy comes my way and hand me my keys and a 0 dollar invoice. So I say oh so my service is free? He replied well how much are you supposed to pay? I was like what! I said well can you at least tell me or verify what you did to my vehicle … oh and the multi point inspection I specifically asked for was not given to me. He said if no one reached out about an issue then everything should be ok. At this point I have no confidence in anything… so we go on and he says ok so where you going to pay $120 or $140? Like seriously Mr. I should have kept my mouth closed and walked away with a free service, but really that would have been pretty crappy on my end. I’m really trying to be a good person, but gah… long story short I hope they performed what I went in for, disappointed I didn’t get my status report… I know the workforce right now is limited and hard to get good people, but come on… what ever happened to customer service… disappointed to say the least. More

Jordyn was great and very communicative great job to all I dont want to type 15 words I dont want to type 15 words More

Hunter was great to work with. He was attentive and answered my questions. He even answered his cell phone when he was at lunch. He was attentive and answered my questions. He even answered his cell phone when he was at lunch. More

Did an outstanding job all around. From the sales to the service guys. top notch From the sales to the service guys. top notch More

Jeff Kingsley had a great customer service. He was a 10 in the whole process!! He was a 10 in the whole process!! More

Lacey is awesome and the only service rep I will work with going forward! She is so thoughtful and cares about the customer! with going forward! She is so thoughtful and cares about the customer! More

Jordyn was very professional, courteous and helpful in the servicing of my vehicle.I appreciate the communication that she provided. the servicing of my vehicle.I appreciate the communication that she provided. More

great service by Hunter! We were in a very difficult situation with the repairs and Hunter was excellent in communication and escalation We were in a very difficult situation with the repairs and Hunter was excellent in communication and escalation More

Jordyn Took care of my issue, the drive shaft was replaced due to manufacture defect. replaced due to manufacture defect. More

The staff was welcoming and knowledgeable. While I waited I was even shown modification ideas for my jeep. While I waited I was even shown modification ideas for my jeep. More