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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.3
1,056 Reviews

1,056 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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September 15, 2023

Great service, great service advisors, great personnel, will recommend in the future, great shuttle service More

by efrainclaudio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dpet
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Sep 17, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

efrainclaudio, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper !

September 15, 2023

Jordyn is a a really awesom service advisor and she goes above and beyond. She always ensures that my maintenance concerns are taken care of and she does a superb job of keeping me informed. More

by Jmmtkm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn
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Sep 17, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 14, 2023

The plug done on my tire was so awful that Discount Tire was not able to salvage the tire. If I could attach a photo of the awful "plug" I would so that everyone else can see the type of work done at this More

by knelson9
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know the employee's name.
Report | Print
Sep 15, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

knelson9, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 so we can discuss some solutions.

September 14, 2023

Courteous and kept me well informed. The part took a couple of months to arrive, but that's not on the dealership. Overall it we as well as it could really. More

by jagezra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
Report | Print
Sep 15, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

jagezra, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

September 13, 2023

Scheduled 4 days ahead of time. Showed up and the general concern that I had booked the appointment for the Service advisor told me my truck would not be seen for that and that I wi More

by jake_gammill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember name
Report | Print
Sep 14, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

jake_gammill, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 so we can discuss some solutions.

September 13, 2023

Got me in on a Saturday and fixed the issue. Quick and let me know when done More

by mjandtp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn
Report | Print
Sep 14, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 11, 2023

Didn’t perform task I requested. Didn’t correctly fix issue I paid for. Offered a ride home but they never showed up. 45 minutes later, I called uber. More

by bgoggans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon (service drive)
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Sep 12, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

bgoggans, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 so we can discuss some solutions.

September 11, 2023

It was a quick repair and I was on my way. Will definitely come back for future repairs More

by home.raymondl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Daniell
Report | Print
Sep 12, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

home.raymondl, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 11, 2023

Lacey always takes great care of me! She really is the best service rep! I won’t take my Jeep to anyone but her!!! More

by timclabby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
Report | Print
Sep 12, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

timclabby, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

September 11, 2023

Austin is an amazing service advisor! He has been extremely helpful with all issues we have had with our Jeeps. He is definitely an asset to his group and the company. Thank you again for More

by m-johnson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Report | Print
Sep 12, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

m-johnson2, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

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