Shottenkirk Chrysler Dodge Jeep Ram Prosper

Very unhappy with my service experience. 1. No call or text all day to let me know my oil change was done. I had to call. 2. Service department was not able to install my recall updat 1. No call or text all day to let me know my oil change was done. I had to call. 2. Service department was not able to install my recall updates due to some issue so now I have to spend my time to go back to get updates. 3. Service department fixed my tire when I asked for it not to be fixed because I have a tire warranty. 4. No text responses from my supposed service writer. 5. quoted $17 for wiper replacement and was charged over $70!! More

I was charged $1,500. 00 for repairs that were incorrectly diagnosed and did not fix the problem. Then I was asked to approve another $2,200.00 worth of repairs to fix the 00 for repairs that were incorrectly diagnosed and did not fix the problem. Then I was asked to approve another $2,200.00 worth of repairs to fix the same problem. That was after almost two weeks in the shop for analysis and parts ordering. Time and money wasted. More

Dan was amazing to work with! Highly recommend this dealership! They aren’t super pushy and make the car buying experience so much easier! Highly recommend this dealership! They aren’t super pushy and make the car buying experience so much easier! More

Awesome experience with this dealer. They went the extra mile to find the right Jeep that I wanted. Trey was great to work with. Highly recommend them! They went the extra mile to find the right Jeep that I wanted. Trey was great to work with. Highly recommend them! More

Everything was pretty simple. Overall a good experience. I have had a lot of really bad experiences at dealers over the years. Definitely will shop here for the next purchase! Overall a good experience. I have had a lot of really bad experiences at dealers over the years. Definitely will shop here for the next purchase! More

Me and my wife will be coming back to this location for our next vehicle. Very professional no hassle. Quickest, friendliest service ever! our next vehicle. Very professional no hassle. Quickest, friendliest service ever! More

Jeff was great. I was happy with the service I received and have zero complaints. I was happy with the service I received and have zero complaints. More

If zero stars was an option that's what I would select. These people are straight up swindlers. 2023 Chrysler 300 had a $9,000 dealer discount but after driving to the dealership and waiting for an hour I These people are straight up swindlers. 2023 Chrysler 300 had a $9,000 dealer discount but after driving to the dealership and waiting for an hour I was told since there was a huge discount I HAD to purchase all the extra stuff, prime auto protection, window tint, door guards, low jack. What a scam and what a waste of my time. I read a ton of reviews about this dealership and was hesitant about going but I really liked that car so I thought I would go anyway, what a mistake. Not sure why this dealership offers a discount on a vehicle when there really isn’t one. I have bought many vehicles in my life and have never had a dealership tell me I have no choice but to purchase all the extras or no deal. More

Hi. I had a check engine light and my service rep let me know it could take three days to figure out what was wrong. In the meantime, there are no loan I had a check engine light and my service rep let me know it could take three days to figure out what was wrong. In the meantime, there are no loaner cars and the deal at the Enterprise rental car turned out to be over $70 dollars a day as I needed to add another person since we are without my car. So far my expenses are $225 for the diagnostics, $460 for rental car. I leave for Kansas City on the 15th. I called late in the day today since I dropped the car off on Friday morning, I have heard nothing and don't know if anyone has started looking at the car. It has been two days without communication. This is not normal behavior from this dealership and Lacey who is on vacation was always good about keeping me posted. If somehow you can't fix the car in time for my move, can I drive it like it is to Kansas City (8 hour trip) and then get it repaired there? I hope to hear from someone on Monday. Thanks. More

Outstanding service, I was originally looking at a GMC. Thank You for saving me from making a brain fart of a mistake and bringing me back into the light. Tuff, Dependable, Ram! Thank You for saving me from making a brain fart of a mistake and bringing me back into the light. Tuff, Dependable, Ram! More