Shottenkirk Chrysler Dodge Jeep Ram Granbury

If there was a button for "fantastic", "awesome" or "Excellent" I would have gave them that rating. The reason on why I am giving this rating is for several reasons. I, like most people, d "awesome" or "Excellent" I would have gave them that rating. The reason on why I am giving this rating is for several reasons. I, like most people, do not like "Car Salesman". I was very hesitant about going there because of dealing with salesman, but we had no choice. We had a Ford that was basically on it's last leg, and in our business that would have shut us down. BUT because of the effort of Vernon Knapp (salesman) and Mr. Pritchett (finance manager) they kept us going. These two guys went about and beyond the call of their position to make it work for us. I have been recommending Vernon to anyone and everyone because he is not your "typical" salesman and WE LOVED THAT! He was a savor to our company. We are now able to help more customers save money and be the reliable company that they deserve all because of them. We can't thank them enough. They just don't have any idea how much we appreciated them. More

My wife and I camped at Tres Rios Campground near Glen Rose, Texas over the Easter weekend. While there, our 2002 Dodge Ram 1500 developed a leak in the radiator. On Monday morning after Easter Sunday, we Rose, Texas over the Easter weekend. While there, our 2002 Dodge Ram 1500 developed a leak in the radiator. On Monday morning after Easter Sunday, we were supposed to leave the camping area to go back home. But we were held back because of the radiator problem. I called Mike Brown Service in Granbury, and Charlie Mann (Service Advisor) handled all the details...from calling a wrecker to transport the Ram 1500 truck to the dealership and then being certain that his repair department administered the repair in a timely manner. By about 4:30 P.M. that afternoon, I was on my way back to the campground to arrange for getting ready to go home on Tuesday morning. Thanks, Charlie Mann, for your kindness and concern for our problems. Please thank all the other people who helped us when we were in a troublesome situation. More

Manufacturer recall for front ball joints. Only 27K miles later front lower ball joint needs replacement. Est. Cost $1200.00 Dealership claims the work was done. I assume Jeep paid them. Ball joints don' later front lower ball joint needs replacement. Est. Cost $1200.00 Dealership claims the work was done. I assume Jeep paid them. Ball joints don't fail after only 27K miles on a two wheel drive Jeep, driven by my wife. "In my opinion" the work was never done and I am left on the hook with the repairs. Jeep claims they will not pay twice for the same job. The service manager told me a front ball joint 'can' fail in under 27K miles. This was over the phone, I did not have the opportunity to see his face as he tried to feed me this line of bull. I have not heard from the owner as yet. Disappointed in Jeep, for the first time. Shady operation here, "In my opinion" Be careful if you use choose to deal with these people. More

I had previously bought a Chrysler 300 from this dealership in December '08. Went in to purchase a new vehicle for my daughter ... Very shocked and extremely disappointed that this dealership d dealership in December '08. Went in to purchase a new vehicle for my daughter ... Very shocked and extremely disappointed that this dealership did not honor their quote from the day before! Talked to them on Sat.(7/25/09)and Mon(7/27/09) morning, they said they couldn't honor the WRITTEN contract. They are supposedly not participating in the Clunkers for Cash program (even though they were Saturday). However, offered us $2500 MONDAY for a vehicle that is not even worth $700. That tells me something..... Extremely disappointed. Not sure I will even be back for any regular maintance Now. There are plenty of other people that I can go to. More