Shottenkirk Chrysler Dodge Jeep Ram Granbury

This last service was excellent. The had my alignment done well and very quickly! But unfortunately, my last couple of visits weren’t great. I’ve been in there several times and I ca The had my alignment done well and very quickly! But unfortunately, my last couple of visits weren’t great. I’ve been in there several times and I can’t remember the dates, but one of my visits I was promised a detail and full tank. I didn’t receive the full tank, but they did such a great job on the detail, that I let the full tank slide. But I try to be a man of my word and I was hoping they would do the same with theirs. I also bought the care package for door dings and dents. I argued with my salesman and told them I didn’t want it, but felt like I was force to get it. Well… turns out I got I couple of dings and dents, but they said they would fix one and not the other. So that’s why I didn’t want the care package because there always seems to be a reason the warranty/care package won’t cover it. My very first visit was about touch up paint, about 7 months ago, and they said they were out of white paint. I keep calling and asking about the touch up paint and they just keep pushing back the date. This is really frustrating and I would like to hear from a supervisor on the paint issue. Thanks, More

Was a cluster from the start, I called to set up an appointment for oil change and fuel filters. The wait time was about 1 hours, they called me in to pay and the fuel filter s was not included. Afte appointment for oil change and fuel filters. The wait time was about 1 hours, they called me in to pay and the fuel filter s was not included. After all was finished it was what I felt over priced and very time consuming. I won’t return to this place for anything. More

Great experience. Everybody was super nice and made us feel like vip’s. Schuyler was really easy to work with and had a lot of patience as I’m not the easiest to dea Everybody was super nice and made us feel like vip’s. Schuyler was really easy to work with and had a lot of patience as I’m not the easiest to deal with. Would definitely recommend. More

I had a great experience working with Danny Morales! He was very knowledgeable, and I would rate him higher than 5 stars if I could, thank you for your help! He was very knowledgeable, and I would rate him higher than 5 stars if I could, thank you for your help! More

Shottenkirk Dodge has a personable and knowledgeable sales team. Terry understands the customer's needs and treats the customer with great patience and a friendly demeanor. The entire car buying process sales team. Terry understands the customer's needs and treats the customer with great patience and a friendly demeanor. The entire car buying process and atmosphere were easy-going and relaxed. More

I was told by service that the job would take 3 hours. Took them 7 1/2 hours complete the work on my truck. Took them 7 1/2 hours complete the work on my truck. More

Estoy muy contenta por el servicio que me dio Danny Morales, 100% les recominedon su servicio, gracias Danny Morales, 100% les recominedon su servicio, gracias Danny More

When I had my oil changed the washer fluid was not refilled. Makes me wonder if all they did was change the oil and not check all the fluids. refilled. Makes me wonder if all they did was change the oil and not check all the fluids. More

Wyatt was very helpful in getting the tires I wanted & applying Mopar coupons which were very late in the mail. Arranged shuttle for me very quickly when we determined it was going to take more time than applying Mopar coupons which were very late in the mail. Arranged shuttle for me very quickly when we determined it was going to take more time than I expected. Thank you! More

Probably the easiest experience buying a car ever. Chris and Pete were knowledgeable and helped me throughout the process. Chris and Pete were knowledgeable and helped me throughout the process. More