Shottenkirk Chrysler Dodge Jeep Ram Granbury

I have visited this facility several times, and each time I am very impressed with their customer service, and vehicle delivery... I am very impressed with their customer service, and vehicle delivery... More

Contacted Shottenkirk vehicle service center, advised I had a check engine light, the code was for DEF Injector and pump, was advised of a time and date to be there. I drove 90 miles only to arrive at my a had a check engine light, the code was for DEF Injector and pump, was advised of a time and date to be there. I drove 90 miles only to arrive at my appointment, and be advised that Shottenkirk did not have the necessary parts to fix truck, this was a warrenty job, as I have only had my Ram 3500 two weeks. Service rep advised that they would give me a ride home as they needed to keek my vehicle until parts arrived. I advised that after spending $90,000.00 on a vehicle, if they needed to keep it until repaired, they needed to supply me with a loaner. Service advised they did not have loaners. Long story short, after threatening to take this issue to the CEO, the service manager suddenly got a loaner vehicle that would fit my needs, he was offering a RAam1500, and the use I have dictated a 3500, I advised I would just take my truck until they could aquire the parts needed to fix mine....needless to say I am not a happy camper, and will not be recommending Shottenkirk to clean my toilet! More

I was a little confused at first but they stuck with me through the whole process. I'm glad I went through with it. I am truly satisfied. They did an amazing job. through the whole process. I'm glad I went through with it. I am truly satisfied. They did an amazing job. More

There was a mix up in stock numbers but James got me a bettter SUV than I planned for the same money. bettter SUV than I planned for the same money. More

Got in quickly & efficiently. Did all the work I expected, and of course tried to upsale me to a lot of other services i did not want. The only issue was that it stated on my rec Did all the work I expected, and of course tried to upsale me to a lot of other services i did not want. The only issue was that it stated on my receipt that the tire pressures were checked and brought up to the pressure listed on the door panel. This was not done. With that being listed as completed, yet it wasn’t .. .makes me wonder what else they may not have done, but said they did. Overall, though, I’ll go back. More

It took over a year to get the noise in the front brakes fixed. The 80K servicing was good. So far, the break noise hasn't returned. fixed. The 80K servicing was good. So far, the break noise hasn't returned. More

Our first scheduled service was quick and easy! The Service Dept. personnel were friendly and the waiting area was clean and comfortable. The Service Dept. personnel were friendly and the waiting area was clean and comfortable. More

i was unsure about purchasing this vehicle when i walked in the front door, but my experience with Schuyler Runyan was exceptional to the point that i left with a new vehicle. Chris Bayless was very helpful in the front door, but my experience with Schuyler Runyan was exceptional to the point that i left with a new vehicle. Chris Bayless was very helpful as well and i will definitely be a returning customer. More

Christina Espinoza was the best! Very friendly, patient, and professional. She made my car buying experience a pleasant one. Very friendly, patient, and professional. She made my car buying experience a pleasant one. More

We drove 4 hours to look at this particular jeep! ! When we got there the staff was very friendly! Test drove the jeep and immediately started working with me on the price! They had the jeep washed an ! When we got there the staff was very friendly! Test drove the jeep and immediately started working with me on the price! They had the jeep washed and ready to go by the time we got back from lunch!! Would recommend to anyone!! More