Shottenkirk Chrysler Dodge Jeep Ram Granbury

this was a factory recall which they did quickly. drop off and pick up were fast and efficient drop off and pick up were fast and efficient More

Mike tried his best to figure out why the red engine light would turn on intermittently. light would turn on intermittently. More

Awesome service every time everyone up there is always so nice and so great to work with nice and so great to work with More

They tried denying outside financing, stated I couldn’t remove their built in warranty that I expressed I did not want, and fired my salesperson the day before I went to get my truck. The only good part of remove their built in warranty that I expressed I did not want, and fired my salesperson the day before I went to get my truck. The only good part of this deal was the vehicle itself. I think I’ll pay more elsewhere next time. More

Curt, Shawn, and the Service team were awesome. They were able to answer all my questions and provided great customer service. They were able to answer all my questions and provided great customer service. More

Shawn called on Wednesday for me to change my Friday appt to Saturday. I agreed only if I could be in early. I arrived 8:15 and Shawn told me about 2 hours. I waited. There was only one other there. Many cam to Saturday. I agreed only if I could be in early. I arrived 8:15 and Shawn told me about 2 hours. I waited. There was only one other there. Many came and went in the 5 1/2 hours that I was there. The tires are okay but the crap they used to mount should have cleaned up. Poor quality control. I'm still waiting on decals for promised warranty work (weeks). Service manager has laundry list of excuses More

Chris was very nice and capable of answering all our questions or getting answeres efficiently. questions or getting answeres efficiently. More

Everyone was very friendly and helpful when making the purchase of my new 2023 Dodge Ram purchase of my new 2023 Dodge Ram More

Smooth easy purchase. James was a great salesman and made the experience easy and hassle free! Michael also took great care of me and my purchase of a land rover discovery James was a great salesman and made the experience easy and hassle free! Michael also took great care of me and my purchase of a land rover discovery! I’ll purchase from them again! Thanks for everything shottenkirk ram dealership! More

Started out very badly. No follow up. No return calls. No one knew what was promised during the purchase of my car. No inner office communication within the company, at all. No follow up. No return calls. No one knew what was promised during the purchase of my car. No inner office communication within the company, at all. I was really sad and frustrated. I am a 30 year, dedicated, Dodge buyer. and I am not used to being dissatisfied with Dodge companies/stores/service, etc.in any state I have lived in. I was ready to move on to another Dodge dealership in another city. Shawn , in the service department. happened to answer the phone one day and totally took over to get me back on track with the company and transaction even when it was not his transaction. He is very considerate and professional. He returned calls when he said he would! A new service manager happened to have started working there in the middle of my new purchase and transaction. Kirk (I hope I have his name correct) was informed of the problems from Shawn. He heard my issues, investigated them, followed up with me during that time, and corrected all outstanding issues. Both went above and beyond to assist me. The customer service I am used to with Dodge dealerships has been restored! I will be back next month for new truck tires and will be purchasing a new vehicle from them again in the near future. More