Shottenkirk Chrysler Dodge Jeep Ram Granbury

Service took too long. Brandon in Service Department nice, but did not return phone calls, as promised. Also, one of the requested repairs was not done when I picked up the Brandon in Service Department nice, but did not return phone calls, as promised. Also, one of the requested repairs was not done when I picked up the truck. It was done however, when I pointed it out. More

Chance is an outstanding young man and salesman. He is a credit and an asset to your business. He is a credit and an asset to your business. More

Gary helped me build it. Chris went over everything with me. Service was great. THANKS. Chris went over everything with me. Service was great. THANKS. More

Poorly prepped as a used vehicle. They Certified a vehicle with a broken reverse light. Tires out of balance and ball joint blown. Needed service the first week of ownership. No exp They Certified a vehicle with a broken reverse light. Tires out of balance and ball joint blown. Needed service the first week of ownership. No explanation or orientation on 4ev jeep. Dead battery on test drive. They had to be called numerous times to arrange delivery since it wasn’t prepped for sale yet. Wouldn’t drive to Shottenkirk in Granbury for anything. I wasn’t happy and I’ll stop here. More

Great place and the service is wonderful. They know what they are doing. Very professional staff They know what they are doing. Very professional staff More

Amanda was very helpful with my latest appointment with the dealership. Only problem was with communications on the time to complete. I called on the second day about when to pick up and was told it wouldn the dealership. Only problem was with communications on the time to complete. I called on the second day about when to pick up and was told it wouldn’t be until the next day. A few minutes later I received a text from Mike telling me that it was ready. I did not have transportation available until after service center closed. Picked up next day! Somewhat confused…. More

The Techs troubleshot the system and were able to adequately solve the issue. Job Well Done!!! adequately solve the issue. Job Well Done!!! More

Wendell was exceptional in his help of reading the error for the check engine light and answering any questions. Michael Andrade on the other hand felt it appropriate to mention how the fairly neutral r for the check engine light and answering any questions. Michael Andrade on the other hand felt it appropriate to mention how the fairly neutral review of the prior service affected him and felt the need to address it with me. That was a horrible and inexcusable lack of judgement on his behalf and not a good representation of the Jeep brand or any brand for that matter. I asked to speak with the service manager to bring this I called for behavior to their attention, as Michael did not retrieve the manager when asked. Wendell went above and beyond and got the manager so that I could address Michael’s lack of candor and integrity. The service manager (I didn’t get his name-but prior USMC) was fantastic and exhibits stellar customer service skills, leadership skills, and is a solid leader. I want to recognize both the service manager and Wendell directly for their professionalism. More

Everyone treated me just like family. I was not pressured to buy anything, they made sure I was happy with what I wanted to purchase. Chris’s sales service was unprecedented. I would high I was not pressured to buy anything, they made sure I was happy with what I wanted to purchase. Chris’s sales service was unprecedented. I would highly recommend the Shottenkirk Ram team, Chris Bayless, Gary Carlock, Shane Salinas and TJ Wright to all!!! More