Shottenkirk Chevrolet

Everyone in the service dept. and the parts dept. are very helpful! I was a little late and there were no problems. and the parts dept. are very helpful! I was a little late and there were no problems. More

Bailey was extremely customer focused and worked efficiently with a technician to solve my problem. efficiently with a technician to solve my problem. More

I had a great experience buying my KIA from Gary. He was very helpful and answered all of my questions. He was very helpful and answered all of my questions. More

I was late and they still took me when they did not have to . Was very quick too! to . Was very quick too! More

went to try buy a 2011 gmc sierra slt. .was priced at 22,434.cargurus said it was 1898$ above market price.and it had rear end damage from accident.which looked 2 be ok..then when i drove i .was priced at 22,434.cargurus said it was 1898$ above market price.and it had rear end damage from accident.which looked 2 be ok..then when i drove it had to codes flash park assist and service stabiltrack ...so we had sat down to talk numbers and the price i was given was the price they was asking for ..didnt take off a single penny for the accident engine codes or the over price ..so they were still at 22,434 so not off a single cent then they call the next day ask if im flexable .when there the ones who didnt take off any price .....it says customer sastisfactory is there #1 priority..which is a bunch of bs....there priority is the $$$$$$$ theres reaso every 1 calls them shottincrook... More

No communication between the Kia dealership in the Chevrolet dealership. With Thursday to the Kia dealership was unable to make a deal on a Ford pickup truck. Was called on Friday by the general manag Chevrolet dealership. With Thursday to the Kia dealership was unable to make a deal on a Ford pickup truck. Was called on Friday by the general manager of the Chevrolet dealership to come in now this is a hour and 15 minute drive one way to the dealership. I sat at a table for an hour and a half by myself never offered a bottle of water or anything. Was told they couldn't tell me anything that they'd have to call me on Saturday. Between Thursday and Friday I have post you 7 hours wrapped up into this. Be nice if I can charge for my time. I know my credit score is not that great I'm a two-time cancer survivor so it gets a little expensive with the medical bills. But when one dealership tells you one thing and another dealership tells you a something totally different and they're both still shot in her less than two blocks apart selling the same truck. Previously I have bought two vehicles from shottenkirk Toyota across town I had nowhere near this amount of trouble. It was very depressing and a let down. More

Good - They answered when I called and were honest. Bad - everything else.... I had a check engine light come on and I took it to autozone to have them read it. I then called Shottenkirk service. I to Bad - everything else.... I had a check engine light come on and I took it to autozone to have them read it. I then called Shottenkirk service. I told them I had the diagnostic code and they too confirmed it. They quoted me $1,500 to replace the fuel pressure pump! Another place in town quoted me $500. ($1,000 difference) I went to pick up my car because I obviously wasn't going to have them replace it for that price and they handed me a bill for $80 (diagnostic fee). I said that was ridiculous because I already told them the diagnostic code and autozone does it for free. Bottom line.... their costs are ridiculous and the $80 diagnostic fee was disrespectful. They just lost a returning customer for it. More

I was from a long distance and was able to do everything remotely. Emily G was the person who helped me and I think the car is in great shape as described. Lonnie the GM personally called me and walked me t remotely. Emily G was the person who helped me and I think the car is in great shape as described. Lonnie the GM personally called me and walked me though the number on my trade which was a solid and fair number. Everyone was super nice the used car manager, GM, and sales person i worked with (Emily G). More

I scheduled an oil change and tire rotation for Oct 25th at 12 pm. I arrived 10 minutes early and was told everyone was out to lunch (dont know why they scheduled for lunch time. About 20 mintus after 12 at 12 pm. I arrived 10 minutes early and was told everyone was out to lunch (dont know why they scheduled for lunch time. About 20 mintus after 12 they took my truck back to the shop. I also had a slow leak in the left front tire (which had been "fixed" once already by them). At 1::20 my truck was done (or so I thought). The service advisor said they resealed the front tire. When I got to the truck I seen the tires were NOT rotated and I did not see that the tire had been resealed as I could not see where the tire was "swabbed". I went back in and talked to the service advisor and she said they did not rotate the tires due to the front tires were in better condition than the back and the tech said he would advise not to rotate. I can see no difference in the front or back. Advisor said she took the rotation off and did not charge. (I had a discount card w/free tire rotation). THEN when I started to drive home I could smell oil on the manafold. When I got home I opened the hood and seen a large oil spill on the drivers side of the engin. POOR scheduling, and even worse service. Terry Gibson customer #223362 invoice 371175 More

We were interested in a Honda Pilot they had at Shottenkirk Chevy. Had to call to see if it was still available, since we are 2 hours away. My husband spoke with Tyler Jung, and that's who we asked Shottenkirk Chevy. Had to call to see if it was still available, since we are 2 hours away. My husband spoke with Tyler Jung, and that's who we asked for when we in to the dealership to look at it in person and test drive it. Tyler was nice. Then some other (sales?) guy came and talked to us. Keith was more like a fast talking salesman. Lots of talking. My husband offered them $1,000 below their asking price, cash, and Keith acted offended. Told us vehicles were flying out of there, and there was no time for negotiating...yet we only saw two other people (a couple) looking at anything the whole time we were there. And then a third guy came out, Bob. 3 guys were available to assist us, even though they were so 'busy'. Keith and Bob really gave us the feeling that we were wasting their time, like we were rude/crazy to expect they'd come down on the price. They stood up the whole time while we sat at their little lobby table, looking down on us like we were naughty school children. Tyler actually sat down with us. Later Tyler took a paper up to Bob to see what the best they could do was, and the price went up almost $600 with all their fees, including $200 for nitrogen filled tires. So we left. It was sort of awkward, no one really said much. We also didn't like how they wanted to know right away if we planned on financing through them, like maybe if you're not financing through them, that affects their treatment of you. A week later the Pilot was still on their website, so my husband called to see if they'd reconsider his offer. He first asked if it was available, and they said yes. When he explained who he was/why he was calling they said that it had actually just sold. It was still on their website later. He called again, asked a sales person if it was available. They said yes, they were certain it was available, was he interested in it? Again he explained who he was, was put on hold, then the Pilot was again 'sold'. I'd never go to any Shottenkirk dealership again. We liked the Pilot, but the customer service needs work. We shopped with Joe Machens BMW in Columbia MO, and they were nothing but nice, and pleasant to talk with. We ultimately bought a Highlander from Kirksville Motor Company in Kirksville, MO, and they were also nothing but nice. NEVER acted like we were wasting their time. And they got our business. More