Shottenkirk Chevrolet

Purchase We came in not really sure we were going to trade. Ian and Justin walked us thru everything and did not pressure us in any way. They addressed all of We came in not really sure we were going to trade. Ian and Justin walked us thru everything and did not pressure us in any way. They addressed all of our concerns. We came away leasing a 2017 Chevy Equinox and we love it. More

Commercial Department is Great! Russ Baugh and the Shottenkirk Commercial worked hard to find the right truck for me. Nice job on cutting me a sweet deal. Loving my new 2017 Silverad Russ Baugh and the Shottenkirk Commercial worked hard to find the right truck for me. Nice job on cutting me a sweet deal. Loving my new 2017 Silverado Crew Cab and that new hood design for the diesel. More

Awful Our vehicle has been serviced by Shottenkirk multiple times, we liked the idea of a Chevy certified dealer working on our vehicle so we would know tha Our vehicle has been serviced by Shottenkirk multiple times, we liked the idea of a Chevy certified dealer working on our vehicle so we would know that everything was done correctly and up to Chevy standards. Unfortunately, that was not the experience we had. First and foremost, the communication received from Shottenkirk left much to be desired. We were initially told that our cars issues were the result of the wrong coolant being put into our car. When we explained to them that they are the only people who have had/put fluids into our car the story changed. Now we were being told that there was not enough coolant protectant in the car, causing the fluid to freeze. It was only when they realized that our car is under a rebuilt title that they switched their story back to the wrong fluids were put into the vehicle. Upon inspection of the bill from our vehicle Shottenkirk promises that they will inspect the coolant level, and reservoir to make sure there are no cracks or leaks and to ensure the proper amount of coolant is in the tank. Our vehicle was last inspected by Shottenkirk at the end of September and we were now having coolant issues at the end of December/early January. When asked if they check the coolant every time the car is in the shop, they responded “they are supposed to.” After we addressed this issues with Shottenkirk, we were initially told that due to communication issues they would assist with our bill. We were then informed that because they had given us an estimate of the price they were no longer willing to negotiate even though the price we paid was over $300 more than the estimated price. We were told that our experience will be used as a learning experience for Shottenkirk, so they can try not to have these issues in the future. I urge you to reconsider taking your vehicle to Shottenkirk before you also get stuck with a bill of $1300 so they can learn a lesson in customer service. More

Arrogant and unprofessional Paul might possibly be the most arrogant person I've ever dealt with. He's a nothing more than a conceited and arrogant scam artist who couldn't care Paul might possibly be the most arrogant person I've ever dealt with. He's a nothing more than a conceited and arrogant scam artist who couldn't care less about the customer. More

Too busy to give proper attention to detail First off the buying experience was a night mare when I purchased my vehicle there. And this last service I received was below the standards I want w First off the buying experience was a night mare when I purchased my vehicle there. And this last service I received was below the standards I want when getting my vehicle services. I specifically told Kelly to please check the air pressure in the tires, because I had one that had been off from the rest. When I got my vehicle back & started down the road, I noticed it was driving different, so I checked the tire pressure gauge. Somebody totally neglected to pay attention to the air pressure in the tires because there was 59 PSI in all my tires. Being one who travels an hour to and from work everyday this was a danger to me, my passengers & others on the road. I did not find that 'oh ma'am I'm sorry' & the brush off like I didn't know what I was talking about when I said my tires could have potentially blew out, was not very good customer service. I know that when you drive down the road, tires build pressure. There is a reason that the manufacturer has a recommendation for how much air is supposed to be in those tires. FOR SAFETY. Needless to say, I will not be returning to your dealership for anything anymore. One bad experience I let go of, but 2 I'm done. More