Shottenkirk Acura Huntsville

Service Department As always, Jerry Damson Acura's service department took great care of me and my car. They took care of everything that needed to be done on the rout As always, Jerry Damson Acura's service department took great care of me and my car. They took care of everything that needed to be done on the routine service and had me on my way in less than an hour. More

Superb Service From the moment I drive on to the lot at Jerry Damson Acura, all goes well. I have a great relationship with my service advisor, Kevin Creasy, who al From the moment I drive on to the lot at Jerry Damson Acura, all goes well. I have a great relationship with my service advisor, Kevin Creasy, who always gives me the "straight and skinny" on the service or repair my car needs. My service is then performed by Troy Martin, whose judgment and advice I trust implicitly. At every point, I am treated not just as a valued customer, but as a friend. I could not recommend this service department more highly! More

Excellent Acura Service Department always takes excellent care of me!! They provide a shuttle bus or a cool waiting area with refreshments and TV for entertain Acura Service Department always takes excellent care of me!! They provide a shuttle bus or a cool waiting area with refreshments and TV for entertainment, all while the employees are out in the heat diligently working on my car. More

Friendly Prompt and friendly service and free car wash. This was a simple service call this time but I would not hesitate in the future to use this service dep Prompt and friendly service and free car wash. This was a simple service call this time but I would not hesitate in the future to use this service department for anything. More

Trust . As long as I have had my car the dealer is the number one choice for me. So please do not disappoint me on serving my car. Honesty is the key point to As long as I have had my car the dealer is the number one choice for me. So please do not disappoint me on serving my car. Honesty is the key point to any customers. I expect the truth, that is how you keep loyal customer. More

Always great service - We had always used Jerry Damson Honda for our service visits and now, Jerry Damson Acura. David, our service manager, and Jerry Damson service departm We had always used Jerry Damson Honda for our service visits and now, Jerry Damson Acura. David, our service manager, and Jerry Damson service departments, always take great care of our vehicle and for that, we are grateful!! More

New Acura Owner Sales rep, Chad Bohannon provided great customer support and was able to answer all my questions. The buying process was also very smooth. I highly r Sales rep, Chad Bohannon provided great customer support and was able to answer all my questions. The buying process was also very smooth. I highly recommend this dealer. More

Great experience Buying my car was a pretty easy ordeal. The only negative is that they wouldnt budge from the price, that i thought was a little high. Other than th Buying my car was a pretty easy ordeal. The only negative is that they wouldnt budge from the price, that i thought was a little high. Other than that, my salesman Lu was extremely knowledgeable. Process was smooth. Would Recommend! More

Poor Customer Service - Told incorrect information about car Would not recommend buying a car from here. We had a great experience until we were told a lie about a feature on the car. The car was used and had ti Would not recommend buying a car from here. We had a great experience until we were told a lie about a feature on the car. The car was used and had tinted windows (that are very dark). We asked 2 different sales associates if the tint was legal and was told by both that it was. We went ahead and purchased the car and just to double check went and got the windows checked out. When they tested the windows they were at 3%!!! The legal tent in AL is 32% not even close. We were told that 3% is usually what limo windows are tinted. I called one of the sales associates that told us it was legal and he "spoke with the manager". He told me that they don't have a way to do tint there so there was no way they could fix it and that there are many places in Huntsville that could do it for me. So after purchasing a car from them we are now having to spend more money to get the windows retinted ourselves after being told we wouldn't have to because they were legal. I also spoke with a manager that told me that he wasn't taking responsibility for what HIS employees said and that they can pay out of pocket for it. I have worked in Customer Service over 10 years and as a previous manager if my employees quoted or told a customer incorrect information about a product/service/price I made sure that I took care of that customer to the best of my ability and didn't tell them I'm going to make the employee pay for it. All around the manager was very unprofessional, especially the way he was addressing me, and didn't even try to give options to take care of the issue. More

Great customer service at Jerry Damson I was searching for a used Subaru Outback and found 2 that I was interested on Cars.com. I called the number on the first one at Jerry Damson Acura. T I was searching for a used Subaru Outback and found 2 that I was interested on Cars.com. I called the number on the first one at Jerry Damson Acura. The guys there were so helpful and informative that I ended up driving 150 miles to purchase the vehicle there because of their customer service, vs. the other car which was just 25 miles away. These guys rock, they are super friendly, not pushy, good at communicating, and are genuinely interested in you as a customer. Thanks Corey and Nick!! I love my Subaru! More