Shortline Mitsubishi

My Service Consultant (Joe) was great. I like that I never have to wait around for service. When I do stay the waiting area is clean I love the new coffee machine. I like that I never have to wait around for service. When I do stay the waiting area is clean I love the new coffee machine. More

Didn't use service Salesman Adam was very patient with me and full of answers for all my questions even on subsequent visits. Both Adam and Johnny stayed very late on a Salesman Adam was very patient with me and full of answers for all my questions even on subsequent visits. Both Adam and Johnny stayed very late on a Saturday night to finish writing up the paperwork. More

Quick and painless! It was only an hour to service my vehicle. I got the oil change for free which was absolutely fantastic and the recall was a simple software update. T It was only an hour to service my vehicle. I got the oil change for free which was absolutely fantastic and the recall was a simple software update. The staff was very nice and there was free coffee and water as well as a clean waiting area. They were fast, had time to clean my car, and topped off my fluids too! I only have one complaint, and that is that the “regular maintenance required” message keeps popping up. I’m sure it’s an easy fix. They did a great job. I would recommend them! More

Good Experience -So far I’ve been taking my Crossiover to a dealer close to my house for the past year and have had a terrible experience. I decided to cut my losses and brin I’ve been taking my Crossiover to a dealer close to my house for the past year and have had a terrible experience. I decided to cut my losses and bring it to Shotline Buick. It was clean and the people were professional. So far, I am pleased. More

Good Customer Service I took car in for oil change. I had a 10:30 appt. ( I got there a little early ) My car was taken back shortly and I was out of there by 10:45 .I rece I took car in for oil change. I had a 10:30 appt. ( I got there a little early ) My car was taken back shortly and I was out of there by 10:45 .I received a text while I was there , telling me if I needed anything or had any questions I could contact them. Car was washed. Good customer service. More

Not too bad Oh, everybody was good at selling the vehicle but when I had a follow up question re: a possible financing problem NOBODY has called me back! I still Oh, everybody was good at selling the vehicle but when I had a follow up question re: a possible financing problem NOBODY has called me back! I still don't know if the Jeep is mine or not and WHY I got the letter from Chase that I did! I AM STILL WAITING FOR a RETURN CALL..10 days later! More

Oil and cabin filter change Took a little longer than I had hoped (90 minutes) which is the same length as my check in person stated. When car was ready I paid and went out to t Took a little longer than I had hoped (90 minutes) which is the same length as my check in person stated. When car was ready I paid and went out to take off and the glove box was still removed and contents spread out on my seat so I had to go back in and get them to take my car back and put the glove box back in. More

Great service and recommendations! Went in for an oil change. They had a pretty decent wait, but were upfront and still delivered in a reasonable amount of time. Also gave me a recomm Went in for an oil change. They had a pretty decent wait, but were upfront and still delivered in a reasonable amount of time. Also gave me a recommendation on replacing my dash that will save me about $700. I appreciate honest and quality service! More

Service Good service at a fair price. I was surprised that tores at the car dealership were cheaper than buying at a tire center or big box stores (Costco, Sa Good service at a fair price. I was surprised that tores at the car dealership were cheaper than buying at a tire center or big box stores (Costco, Sam's). More

The oil change and tire rotation seemed to take a lot longer I think some of the people need to brush up on their public relations skills. They need to be a little more friendly, a little more inviting. Smile I think some of the people need to brush up on their public relations skills. They need to be a little more friendly, a little more inviting. Smile a little bit, and acknowledge customers. Keep a constant communication with the customer by giving updates on the status of the work being done on the car. It was pretty busy when I was there, however, Joe Cortez was excellent. Initially, I spoke with another service rep and she was not friendly at all. I felt like she thought I was bothering her. More