Shortline Buick GMC

Very poor service! !! Was treated very bad from the service department! Scheduled an appointment weeks in advance!- They had my truck 9hrs and couldn’t complete a 45mi !! Was treated very bad from the service department! Scheduled an appointment weeks in advance!- They had my truck 9hrs and couldn’t complete a 45min diagnostics!!! then Asked to leave vehicle overnight to complete the diagnostics- Cindy Peterson was very callous in her explanation-stating that it is not their fault for the shortage of technicians and I could either leave my ONLY vehicle there overnight or I could take my business else where! Very DISGUSTED with how I was treated More

Steve Cantrell, What a wonderful person! ! Steve is a very detailed agent, gave truthful information about the GMC we purchased and the value of our trade in. I would highly recommend that if ! Steve is a very detailed agent, gave truthful information about the GMC we purchased and the value of our trade in. I would highly recommend that if you are thinking about buying a car give Steve a call first. I have purchased several cars in the last 50+ years and place Steve and the Shortline dealership at the very top of my list. Thanks again for a wonderful experience!! Also the staff from the front door reception to the shop folks that washed and delivered the truck, what an outstanding team! More

I live 3 hours from the dealership and ultimately purchased the used vehicle after several correspondences from the salesman and a virtual walk-around. The car was as promised. Ask for Walt, he did purchased the used vehicle after several correspondences from the salesman and a virtual walk-around. The car was as promised. Ask for Walt, he did a nice job and I would use him again!!! More

So far I say no stars. Truck was coming in 3 weeks ago. We put our money down, they cashed the check. Nothing was to be turned into for financing until we received our new truck. No truck. GMAC just welcom We put our money down, they cashed the check. Nothing was to be turned into for financing until we received our new truck. No truck. GMAC just welcomed us. We check every few days. They will not even call us back anymore. They will not allow us to buy another truck because they turned in false paper work. Run with your money and don't look back. Finance dept promised it would not be submitted until we received the truck. Trying to figure who to turn them into. More

DON’T TRUST THEM - Found a vehicle online. I’m in AZ and flew up to get it. Found that they had burned the clear coat with their buffing (needs to be repainted) and they said it was all checked out ahead of flew up to get it. Found that they had burned the clear coat with their buffing (needs to be repainted) and they said it was all checked out ahead of time. Come to find out, the GPS and Nav didn’t work, the wireless charger for the phone didn’t work, nor did the rear entertainment screen. Things that should have been fixed BEFORE my arrival. They weren’t willing to negotiate at first and then decided to take $1000 off the vehicle but it needs $2000 in paint and who knows about the other issues. After I express my disappointment and how they wasted my money on a flight and my time, my salesman Tom, proceeds to tell me how much of his time has been wasted...ummm what? That’s your day job, not mine. He tried to pass off the burnt clear coat haze, “It will come out later, and you can’t see it in the sun.” Needless to say they were not truthful, they were not fair, and I wasted a ton of time. Don’t bother with this dealership. Buyer beware! More

Horrible finance department We had a wonderful experience with the sales men (they get 5 stars) but a horrible experience with the finance department. We went in stating we had f We had a wonderful experience with the sales men (they get 5 stars) but a horrible experience with the finance department. We went in stating we had financing at a low rate and let them know if they found something LOWER that we could discuss that opportunity if something came up. Find out 2 days later after not hearing a single thing we got an email stating our account was set up with a different lender, we called to ask what the deal was but they stated that the paper work was already turned in and there was nothing they could do, and we would have to wait until we could refinance to what we wanted in a few months (well thank you for wasting my time and money to make me solve your mistake). We have no idea what the terms or conditions are we never agreed to use that company and we couldn't be more irritated that they would go behind our back so they could make some extra money by going with the company they wanted! I couldn't be more disappointed as a first time buyer. Update - The manager of the dealership called to apologize, he stated he would take care of us at the 5,000 mile marker so I will update after that happens. More

Straight forward, no hassle! One of the best experiences we have had. After visiting several dealerships, SUSS was the only one that didn't pressure us into a vehicle we didn't wa One of the best experiences we have had. After visiting several dealerships, SUSS was the only one that didn't pressure us into a vehicle we didn't want or couldn't afford. Nadia and Cornell were both extremely friendly and helpful. Their sales manager and finance manager were also very straight forward. They were very open towards the deal and didn't hide a thing! The entire team did a great job. 2017 GMC Sierra SLT+ More

Terrible service manager - Brady Very poor service from Brady, the service manager, he told me to take my Buick Enclave I bought from them elsewhere and take my business elsewhere on Very poor service from Brady, the service manager, he told me to take my Buick Enclave I bought from them elsewhere and take my business elsewhere on a repair issue. He was rude and I am talking to the Suss' about this issue, as they are being represented by employees who do not value customers opinions, business, or satisfaction. July - 2017 More

Deceitful Salesman In 2013 I purchased my first car on my own from Suss. The salesman took advantage of me knowing that I was a first time buyer by telling me the car ha In 2013 I purchased my first car on my own from Suss. The salesman took advantage of me knowing that I was a first time buyer by telling me the car had a clean CarFax but not showing me a copy. We just tried trading the vehicle in at a dealership and found out the car had been involved in two accidents and the odometer had been rolled back, making the vehicle valueless to any honest dealer. We were unable to purchase our new vehicle because Suss was so dishonest to us four years ago. More

Used Car salesmen personable and not pushy Went in looking for a used vehicle, one specific brand and price range. They didn't have it, so we scanned the prices, and found something that match Went in looking for a used vehicle, one specific brand and price range. They didn't have it, so we scanned the prices, and found something that matched on price. Well, I'll take a look at it. Turned out that it fit the bill for what I needed, but thought I couldn't get. So then I started looking for that vehicle. Found it, but it wasn't with Suss, whom I had always heard good things about. So although I didn't purchase from Suss, I would still recommend you see what they have and talk to Maurice, or his partner Rocco. More