Ourisman Honda of Frederick

Terrible customer service and not super knowledgeable employees. Went in yesterday to test drive a car. Was sitting at the sales person desk, which had a cup of coffee spilt on it. Got back from test dri employees. Went in yesterday to test drive a car. Was sitting at the sales person desk, which had a cup of coffee spilt on it. Got back from test driving it, and coffee was still laying on table. Had some questions about pricing, he had to go ask a manager every single question I had asked (I understand they need managers approval for some stuff) eventually the manager came over to just ask what questions I had because the sales guy couldn't answer any himself anyway. Got my pre approval from my lender this morning. Called to let the dealer know if it was still available, I would be in to purchase. I was told it was still available, and that my sales rep was not in at the moment, and to come in at 12 once he arrived. I got a call at 1115 stating someone else just test drove the car and might he purchasing it. I explained I had an appointment to make the purchase and was told my sales rep wasn't even in to complete my purchase yet. They said they'd figure things out and call back in 10-15 minutes. I ended up calling them back after 45 minutes of no word, to be told they sold the vehicle to the other person, even though I had everything set up. Unless you want to get xxxxxx around, I'd strongly suggest not using this dealer. I understand I was not there in person to "buy" the car, but I was told my sales rep needed to be there (by a different sales rep with tue comapny). Completely unprofessional to even allow someone else to test drive a car that is "sold" More

The dealership asks a lot of questions about why you are buying a car and what your lifestyle is before you can look or drive a vehicle. The salesperson when through them but I am not sure why they need th buying a car and what your lifestyle is before you can look or drive a vehicle. The salesperson when through them but I am not sure why they need the information. It seems like they are mining. I will say our salesperson was great she explained everything and answered all my questions. More

I really enjoyed my experience at Oursiman Honda of Frederick. Bill Workman is the most enjoyable car salesman to work with that I have ever encountered. The dealership overall was full of knowledgeabl Frederick. Bill Workman is the most enjoyable car salesman to work with that I have ever encountered. The dealership overall was full of knowledgeable and helpful people. The environment was clean, friendly, and low-pressure (possibly because the pricing is fixed price, which I didn't realize ahead of time.) I was sad to go with another vehicle at another location simply because I enjoyed my experience at Ourisman much more. More

Theresa was an absolute gem to work with. She kept in constant contact with us while we waited for our car to arrive. Theresa was also patient with my daily texts AND when I come to purchase She kept in constant contact with us while we waited for our car to arrive. Theresa was also patient with my daily texts AND when I come to purchase my vehicle and then changed my mind from the CRV to the PASSPORT. Theresa stayed late for us and walked me through every step of the process. Excellent customer service and just an overall wonderful human. More

Matt Marley was a great client advisor! He helped me pick out the perfect car in my budget and assisted in securing the financing too! I love that he was my point of contact throughout the He helped me pick out the perfect car in my budget and assisted in securing the financing too! I love that he was my point of contact throughout the experience. He does it all! More

During these trying times for customers and dealers, Bill Workman and the management of Shockley took the time to find me a car and give me an outstanding deal on a new Honda Passport. I will be back. Workman and the management of Shockley took the time to find me a car and give me an outstanding deal on a new Honda Passport. I will be back. More