Shively Motors of Shippensburg

I went in for a walk-in oil change. I was quickly taken care of by Kelly. I received texts keeping me updated of the service. I was extremely pleased by the price (I was charged half of what I expected t care of by Kelly. I received texts keeping me updated of the service. I was extremely pleased by the price (I was charged half of what I expected to pay). More

Called in reference to a recall on my Jeep Grand Cherokee. I was treated very poorly by the service writer who immediately lost my trust by suggesting that my vehicle may need more work than just th Cherokee. I was treated very poorly by the service writer who immediately lost my trust by suggesting that my vehicle may need more work than just the recall without even looking at it first. That was a big red flag for me. Next I spoke to the Service manager Evan who was patronizing and belittling and basically just wanted to win the argument and take his buddy's back. He basically told me that they don't make much off recalls and really didn't seem to care if I got it done there or not. He even offered to give me the number of another dealer. I then asked to speak with the General Manager. Evan flat refused as he felt it was not a big enough issue and I evidently wasn't important enough to talk to the GM. There's more to it, but the gist of things is that if you only need a recall done, they don't seem to care too much. If you call them out on it, they are very thinned skinned and quickly become unprofessional and confrontational. I am not sure what level customer you have to be to speak to the apparently High and Mighty GM . Obviously, you must be much more important than just an average service customer looking to get a recall done. More

Great service, always professional, always friendly. I purchase my Rams here because of the great service. Will continue to use them for all my service and new Rams. purchase my Rams here because of the great service. Will continue to use them for all my service and new Rams. More

Always friendly and listen to your needs. When asked a question they have the answer then or get back to quickly. Would recommend this dealership for new cars and service after the sale question they have the answer then or get back to quickly. Would recommend this dealership for new cars and service after the sale More

It was an Awesome experience purchasing my new Jeep from here. The sales person I had ( Tj Hess) was very knowledgeable and thoroughly explained everything to me about my new Jeep. He stuck by my side all d here. The sales person I had ( Tj Hess) was very knowledgeable and thoroughly explained everything to me about my new Jeep. He stuck by my side all day without any pressure whatsoever until I made my decision. He would be one of the reasons that I would definitely return to purchase vehicles in the future. More

Got us in quick and fixed our problem reasonably priced as well very friendly staff very satisfied will continue to use them in the future as well very friendly staff very satisfied will continue to use them in the future More

I had been talking with a sales person related to a used vehicle that I had interest in. He was very nice, along with all others we had met at the dealer. The car was extremely nice along with all others vehicle that I had interest in. He was very nice, along with all others we had met at the dealer. The car was extremely nice along with all others in the lot. The buying process was much faster than others I have had and just the kindness would make me go back again. More

For this visit, the service was outstanding. The service technician determined the issue within a short time, they had the part in stock and the repair was completed the same day. technician determined the issue within a short time, they had the part in stock and the repair was completed the same day. More

They always are helpful and knowledgeable! The staff is friendly! When I make an appointment it is always kept. I always buy my jeeps from Shively’s. friendly! When I make an appointment it is always kept. I always buy my jeeps from Shively’s. More

I took my car in for inspection, oil change and tire rotation. I waited for my car and was pleased with quickness of service. Friendly staff! rotation. I waited for my car and was pleased with quickness of service. Friendly staff! More