Shingle Springs Subaru

People at the dealership are great. My service writer the last 2-3 times was the same person, Anthony Ortega, and he was professional and timely with updates. Great attitude as well. My service writer the last 2-3 times was the same person, Anthony Ortega, and he was professional and timely with updates. Great attitude as well. More

Was a great experience overall. They truly care about their customers. From start to finish I felt like I was in good hands. Best car buying experience I have ever had. They truly care about their customers. From start to finish I felt like I was in good hands. Best car buying experience I have ever had. More

It's been over a month and I wanted to reply almost immediately, but the time allowed me to cool down and truly assess the issues. This was a $500 device that did NOT meet any expectations. My car i immediately, but the time allowed me to cool down and truly assess the issues. This was a $500 device that did NOT meet any expectations. My car is still under full warranty and that is the main reason I take it to the Subaru dealership for all services. Also, I really enjoy the customer service there. But this time was different. First of all, the service for 70k was $175 and it was supposed to include all the usuals. That said, they seem to have used the cheapest fluids to replace my car, my windshield fluid froze every time. For perspective, the jiffy lube in town will add all the fluids (High quality) and tire rotation for about $100 and they use the appropriate grade for the place I live. I live in Tahoe and yes, it freezes here. On top of that, Brandon did NOT have my car washed at the end and overall, the experience made me feel like you treated me and my car like a piece of trash. I told Brandon at the begging that I had been having issues with the battery and that it had been replaced in the past 2 years and at least three times before that. He charged me for the battery test (I consider that to be Subaru’s cost because they are dealing with the warranties, etc, and should not have been charged to me, as it is a relatively new battery and my car is still under warranty. Also, Brandon runner it as a 7year old battery, not 2). I was charged about $200 for it all and the battery is again having issues!!!! I have had problems again starting my car twice in the past month! Again, I could have bought myself a “top shelf” battery for less than half the cost to do it through the dealership. Finally, I also requested that the front and back windshield wipers be replaced. That added another $100+ and, surprise! They are already ruined! Leaving a streak through the middle with less than a month of use. Needless to say, I could have bought better quality ones somewhere else and saved myself the trouble, expense, and frustration. I must say, unless these issues are acknowledged and solved I will never again take my car there and I will deal with the mechanics in town who took care of my previous cars marvelously, for a fraction of the price. It is by far not the easiest option to drive all the way to shingle springs from Tahoe, but it was my impression that my car would get the best parts and service there, clearly, I was mistaken. More

Had a great experience here with Kevin, zero pressure. Found a great Subaru, at a great price. Thanks again Kevin! Found a great Subaru, at a great price. Thanks again Kevin! More

Kevin was very friendly and funny! He made the experience of buying a car from the dealer a good one. We felt like we were taken care of well during the purchase of our vehicle. He made the experience of buying a car from the dealer a good one. We felt like we were taken care of well during the purchase of our vehicle. More

Took us as a walk in and spent as much time as we needed to gain our satisfaction. to gain our satisfaction. More

Test drove a new Crosstek here . I had been searching for an elusive color and features combo that's currently in demand. Worked with Kevin Powell. He found the exact vehicle I was l I had been searching for an elusive color and features combo that's currently in demand. Worked with Kevin Powell. He found the exact vehicle I was looking for! Completed most of the paperwork online and through texts. Easy, stress-free transaction upon arriving at the dealership. Kevin and the crew here are cordial, responsive, and efficient. Need a Subie? Go here. More

Kevin and Jon made the car buying experience enjoyable. I highly recommend them for your next purchase. The dealership priced the vehicle competitively. I highly recommend them for your next purchase. The dealership priced the vehicle competitively. More

Excellent to deal with, Brandon our salesman was outstanding in everyway. Would highly recomend this dealership. outstanding in everyway. Would highly recomend this dealership. More