Shingle Springs Subaru

A very satisfying experience with a perfect conclusion. What started out as a trip to the dealer to discuss having a recalled airbag replaced, resulted in my purchasing a new airbag with a 2017 Outback What started out as a trip to the dealer to discuss having a recalled airbag replaced, resulted in my purchasing a new airbag with a 2017 Outback Touring wrapped around it! When I saw the Touring, I was immediately impressed with the interior and exterior brown colors. They were just what I’ve always admired in ultra expensive automobiles. In all other aspects, the Touring met or exceeded my criteria. I was extremely impressed with all the new safety features and tech advances since I had purchased my 2011 Outback. You might say I am a little biased toward Subaru and Outback specifically, and you would be right. This purchase is my fifth Subaru overall, my fourth from this dealership, and my second Outback. The people with whom I engaged in this purchasing process were very friendly, knowledgeable, and more than willing to go the extra mile for me. Their marks are entered below. I would also like to thank the Sales Manager, Pete Balsley, for his initial help at the beginning of this process. More

Great experience They were knowledgeable and kind. We were treated with complete respect. We highly recommend them and left feeling very pleased with our purchase. The They were knowledgeable and kind. We were treated with complete respect. We highly recommend them and left feeling very pleased with our purchase. They helped us get the best deal for us and were completely straight forward. More

Purchase of 2016 Subaru Outback Our vehicle shopping experience at Shingle Springs Subaru was excellent. We were able to visit on several occasions and test drive the different vehi Our vehicle shopping experience at Shingle Springs Subaru was excellent. We were able to visit on several occasions and test drive the different vehicles that interested us. This required several test drives as we were deciding between the Forester, Outback and Legacy. We were always encouraged to take our time and never pressured. Once we decided on the vehicle we wanted, the purchase experience was quick and the delivery and instruction on the car's many features was a fun experience. More

Quick and Painless Knew what I wanted and they had the car. The staff was very professional and helpful. Walked out with my new car in a very short period of time. Knew what I wanted and they had the car. The staff was very professional and helpful. Walked out with my new car in a very short period of time. More

Way Outback experience with all employees handling purchase We had been looking for new vehicle with so many things in mind and kept coming back to Shingle Springs Subaru. Once we had done our homework and re We had been looking for new vehicle with so many things in mind and kept coming back to Shingle Springs Subaru. Once we had done our homework and ready to get serious the process was smooth from start to finish. Originally we spoke with Aaron which was a very nice no pressure experience. Then when we came in to make the purchase Tim was there and walked us thru the process. Obviously we had to work with Brett which was an experience in itself! He was great and very upfront with everything. Last but not least was the crash course with Claire. . . We liked her training style of which was to give info but at any time we could interrupt with a question. So glad she gave us her business card but most likely knowing that she may regret having done so. We felt like the entire experience was professional/family oriented. We have much to learn with our new Outback and welcome our new member to the family. More

First time buyer, lifetime customer I have been researching cards for at least 6 months. I decided on a Subaru for many reasons. Other Subaru owners cemented my decision, saying they wo I have been researching cards for at least 6 months. I decided on a Subaru for many reasons. Other Subaru owners cemented my decision, saying they would never own any other car. I stopped by Shingle Springs Subaru back in January to just see what they had. Tom Rockenbaugh greeted me, answered all my questions and never pressured me. He told me he knew I'd be back when I was ready to buy. He was right! I went to test drive the models I was considering (either a Crosstrek or a Legacy). I had decided that the only way I would even consider doing business that day was if they could get me into the exact car I wanted for no more than 4% over dealer invoice and the percentage rate that I had in my head. It turns out they were able to do both without my even having to negotiate! I honestly never felt pressured and I always felt that my concerns were addressed with honesty, from Tom to Brett the finance guy. Every person I have ever seen at that dealership has been professional, helpful and always has a smile on his/her face, ready to help. I just bought my first Subaru from Shingle Springs Subaru and I am now a lifetime Subaru owner who will be doing business with Shingle Springs Subaru from now on! More

4th Subaru, 2nd Sold by Karl Anderson Karl Anderson sold us the Impreza at Maita, which was our 3rd Subaru. While there I fell in love with the CrossTrek and called him up at Shingle Spri Karl Anderson sold us the Impreza at Maita, which was our 3rd Subaru. While there I fell in love with the CrossTrek and called him up at Shingle Springs and in two days, we had our fully-equipped CrossTrek. Both times he went the extra mile for us. I would never buy a car anywhere else except Shingle Springs Subaru. More

Highly responsive, true their word, and efficient We highly recommend Shingle Springs Subaru. After a bad experience with another dealership, we were extremely pleased to have them quickly find the c We highly recommend Shingle Springs Subaru. After a bad experience with another dealership, we were extremely pleased to have them quickly find the car we desired and provide it at the price we negotiated by phone. Closing on the car was quick and easy. Claire showed us how all the electronics worked. So happy with our new Outlook and the service we received. More

Low pressure and friendly We chose Shingle Springs Subaru because they are local and the dealership associated with the Costco Auto Program. We went in a couple of times to tes We chose Shingle Springs Subaru because they are local and the dealership associated with the Costco Auto Program. We went in a couple of times to test drive different models and they were patient and didn't pressure us. When we decided to buy, the experience was fairly quick and easy. Claire assisted with technical training and was super knowledgeable and enthusiastic. More

Easiest & Nicest car buying experience in 30years!! We'd heard through friends and advertisement that the Shingle Springs Subaru was a no pressure dealership. So we stopped by for a quick look on a Satu We'd heard through friends and advertisement that the Shingle Springs Subaru was a no pressure dealership. So we stopped by for a quick look on a Saturday morning a few weeks ago. We didn't have a lot of time but wanted to see in person the Forester which was the car we were pretty sure we wanted. Karl Anderson greeted us, we let him know we only had 30-40 mins due to appointed but hope we could get some information. Karl was very informative and showed us a Forester and then showed me how to email a link where we could get more details and then we could get back to him when we wanted and gave us his card. Two weeks went by and we hadn't had a chance to go back and do a test drive as we work in the Auburn area. We did do a test drive in Auburn on last Tuesday to make sure we wanted the Forester. Then gave Karl a call on a Thursday and let him know what we were looking for. By Friday night we pulled up at 6pm and drove home that night with our new Forester. Most all the negotiating was done over the phone. Everyone was extremely pleasant and efficient in their jobs from Karl to Brett-both working a little late on a Friday night to finish the deal. Then on Saturday Claire spent over an hour with me going over all the new bells and whistles. We HIGHLY recommend this dealership for their service and great staff. More