Shingle Springs Subaru

Everyone was helpful! The system they are given to work with is quite cumbersome. At each of the three points of contact they asked the same questions, i.e. phone ad The system they are given to work with is quite cumbersome. At each of the three points of contact they asked the same questions, i.e. phone address etc.. Not a big deal but somewhat annoying, one would think once you are in the system the basic information would "seed" over. More

We have always been very satisfied with the service at Shingle Springs Subaru. Both my husband and I own Subarus, he has an Outback and I have a Legacy. Appointments are always easy to make and service at Shingle Springs Subaru. Both my husband and I own Subarus, he has an Outback and I have a Legacy. Appointments are always easy to make and service at the front desk to get the jobs started is professional and efficient. We usually work with Chuck, who is extremely knowledgeable and professional. This particular visit was to replace my driver's door side mirror that had been damage. While there to be replaced, Chuck noticed that I hadn't brought my car in for its warranty maintenance check-ins and would have been out of warranty soon for letting too much time lapse. Fortunately, his awareness of it allowed me to get all maintenance work done and keep the warranty in effect. Chuck also gave me the end-date for the warranty next year so I can be sure to take advantage of all covered maintenance one more time. We were given a loaner car for the day, and my car came back far better than when I brought it in; it even got washed! We don't expect to ever buy a car from any other dealer than Shingle Springs Subaru. More

We had a wonderful experience buying my wife her Forester, and then we actually went back a month later and saw Trever again and got me an Outback. We fully trust this dealership and are excited to Forester, and then we actually went back a month later and saw Trever again and got me an Outback. We fully trust this dealership and are excited to have it so close to us. Kind, professional people at Shingle Springs Subaru! Walt More

Chris Volk helped me get help servicing an oil leak, even though I was a few thousand miles over warranty limit. I was relieved ! A few days later my brother died after a long battle with cancer. I was able though I was a few thousand miles over warranty limit. I was relieved ! A few days later my brother died after a long battle with cancer. I was able to be there because of the loaner the Dealer provided. This is the second repair this dealer has provided just outside warranty miles limit. I can’t imagine buying my next Subaru from anyone else . Thank you Chris and Shingle Springs in a time I needed kindness. More

Professional, courteous, and knowledgeable staff. Welcoming environment . They explained the EV and showed me the procedures for charging, etc. Welcoming environment . They explained the EV and showed me the procedures for charging, etc. More

I was treated very courteously, and I am completely happy with my experience. Service representative recommended tire rotation which I agreed was a good idea. My appt was for oil change. Everything done with my experience. Service representative recommended tire rotation which I agreed was a good idea. My appt was for oil change. Everything done in timely manner. No complaints. More

We recently purchased Crosstrek Wilderness & Shingle Springs dealership won our respect. This family operated business answered all our questions, granted us the support we needed and were attentive to Springs dealership won our respect. This family operated business answered all our questions, granted us the support we needed and were attentive to all our needs. We never felt pressured and all info was disclosed prior to our purchase. More

I was absolutely impressed with the customer service I received. I was helped by Anthony Ortega. He was amazing! He was able to solve my problems quickly! I’m actually overjoyed! received. I was helped by Anthony Ortega. He was amazing! He was able to solve my problems quickly! I’m actually overjoyed! More

As an elderly woman making a purchase alone, I felt comfortable, not pressured. I asked that all financial information be disclosed the day before signing so I would not have to make last minuet decisi comfortable, not pressured. I asked that all financial information be disclosed the day before signing so I would not have to make last minuet decisions. My sales person carefully and patiently reviewed warranty options so that I was able to make sound a well thought thru decisions. The sales required some follow up visits, some completed successfully and some required patience on my part. Overall, a very positive experience. More

This was the best dealer experience I have very had! Kevin, Cooper, and the rest of the team were extremely easy to work with, very attentive to my needs, and extremely accommodating! I will absolutely Kevin, Cooper, and the rest of the team were extremely easy to work with, very attentive to my needs, and extremely accommodating! I will absolutely buy from Shingle Springs Subaru again and will recommend them to anyone in the process of purchasing a car. More