Shield's Automart of Paxton, Inc.
Paxton, IL
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Purchasing a vehicle Was returning to Shields for my forth family purchase of a vehicle. I was happy with the way Rich was able to help me with the truck I wanted and comi Was returning to Shields for my forth family purchase of a vehicle. I was happy with the way Rich was able to help me with the truck I wanted and coming up with a price we could work with. More
Zero integrity i’m not an unreasonable person. i do not like to complain nor do i like to make a fuss. nine times out of ten, if my food is wrong at a restaurant or i’m not an unreasonable person. i do not like to complain nor do i like to make a fuss. nine times out of ten, if my food is wrong at a restaurant or something wrong happens in a service industry, i don’t say a word. today i went car shopping with my father as i am expecting twins and need a larger vehicle. our first stop was at Shields Auto Center in Paxton. i can appreciate small businesses, i would much rather give my business so smaller business than big corporate places but today, what happened was totally unacceptable. we test drove said vehicle and went inside to talk numbers. after discussing numbers and not being able to reach an agreement, we said our goodbyes and left—no hard feelings. well, not twenty minutes later did we get a phone call from the salesman offering us a deal on the vehicle. we said absolutely, we were eating lunch and we would be back. we get back to the dealership and someone else was test driving the car we had just made a verbal agreement on, and they were also going over the numbers. we were told to wait and “see what happens” with the other individuals. after i made a comment to my father about how this was shady, as we already had a verbal agreement, the sales manager flies out of his office to lecture me on how they were not shady, and he had no idea about our deal that HIS employee had made with us...sure. so, these other individuals made a deal on the car as well and they were the ones purchasing it after we had already made a deal for it. like i said, we are not unreasonable people, and we know car purchasing is a nightmare but this was absolutely unacceptable. zero integrity at Shields Auto Group. More
Easy no pressure car buying Shields Auto Mart has always treated our family as if we matter. We were looking for a specific vehicle and Pete Klein stayed in touch and was able t Shields Auto Mart has always treated our family as if we matter. We were looking for a specific vehicle and Pete Klein stayed in touch and was able to find the suv we wanted. Pete and Butch Smith were professional, but yet warm and caring thru out the process. We received the vehicle we wanted and they made sure we received the lowest interest rate available. We couldn't ask for a better experience than what we received in purchasing a vehicle. More
Great customer service! Pete in sales and Rick in the service department are easy to work with and give great customer service! I would recommend Shields Automart in Paxton t Pete in sales and Rick in the service department are easy to work with and give great customer service! I would recommend Shields Automart in Paxton to anyone! More
Great Sales Rep from Shields We always have a great experience at Shields in Paxton, IL. Rich Heintz goes out of his way to find us the vehicle we want. They are a very friendly We always have a great experience at Shields in Paxton, IL. Rich Heintz goes out of his way to find us the vehicle we want. They are a very friendly and helpful dealership and we would recommend them to anyone. Larry & Barb Abbe, Paxton, Il More
What an experiance. I have done bissness with Shields for years, but this is my first time In buying a truck from them. Rich Heintz helped me in the persuite of findind m I have done bissness with Shields for years, but this is my first time In buying a truck from them. Rich Heintz helped me in the persuite of findind my dream truck and getting the best monthly payment possible. Both Rich Heintz and Rick Ingold showed me around the place and introduced me to every body that will be there to help me out with what ever I need. I would never have found my truck or even understood all of the ins and outs of my new truck without the learned help of Rich. Rich made everthing possible for this sale to happen including workiing on his day off to get my new ready for deleavery. Thankyou Rich for everything! More
Great dealing with Rich, again Bought another truck from Rich Heintz. Hope to buy another soon. If feel as though it was a very good experience and I have referred others to give Ri Bought another truck from Rich Heintz. Hope to buy another soon. If feel as though it was a very good experience and I have referred others to give Rich and Shields a chance!!! Met Butch Smith and visited about fishing trips to Canada, the human connection is what is great. More
Thank you for kind and friendly service A big thank you to Butch and Pete for their professional kind and friendly service on our recent purchase. We have experienced courteous and helpful A big thank you to Butch and Pete for their professional kind and friendly service on our recent purchase. We have experienced courteous and helpful assistance from all of the staff and the service dept (Todd) in recent years at Shields and hope to work with them again. More
Great experience Rich was very knowledgeable about the vehicle we purchased. We did not feel pressured to buy. Butch expedited the financial process without taking up Rich was very knowledgeable about the vehicle we purchased. We did not feel pressured to buy. Butch expedited the financial process without taking up a lot of time. Overall a great experience. More
Great Customer Service This dealership was recommended by a friend. The car was very clean. The people are very serious about their business, so you feel you are in good han This dealership was recommended by a friend. The car was very clean. The people are very serious about their business, so you feel you are in good hands even after buying the car. Doug who sold us the car drove 1 hour to pick us up, since we didnt have a car. Great service. Highly recommended. More