Sherman Dodge Chrysler Jeep RAM - Service Center

Excellent Job Marco made my service appointment and service for my car such nice and timely matter didn't wait long at all and get a 5 star service as always from h Marco made my service appointment and service for my car such nice and timely matter didn't wait long at all and get a 5 star service as always from him. More

Service Outstanding customer service! I went to the dealership for a break change and to fix a paint chipping. Only to discover that the paint chipping was no Outstanding customer service! I went to the dealership for a break change and to fix a paint chipping. Only to discover that the paint chipping was not covered by the warranty, however regardless of that the manager at Sherman Aaron was kind enough to still get it fixed. We will definitely be coming back for any service that needs to be done on our Jeep. More

Stay away from this dealership. Today I took my charger to this dealership for service at which point I was never greeted or acknowledged. Finally after waiting I spoke with Mike S f Today I took my charger to this dealership for service at which point I was never greeted or acknowledged. Finally after waiting I spoke with Mike S from the service department who was very shallow and rude. I explained to him that dodge setup my appointment and that a loaner was suppose to be ready as well. He argued with me and said that is not how it works and that I would have to pay for the loaner. After I called Dodge directly they fixed the loaner issue right away. When my loaner from enterprise was on its way I told Mike S that I need to take things out of my car at which point he said they wouldn't move the car. After I got my rental I noticed my car was moved even though I had the key and the door was locked. When I asked how they got in, Mike S said they used a "jimmy" to get through. At that time I noticed a dent in my drivers side pillar. I told him that it wasn't like that when I had the car and he continued to say that it was. I talked to the service director Geraldo who stated that "he's guys said they didn't do it so he has to side with them". I filed a police report and when the police asked to show how they got into the car the guy said he didn't want to damage the car by getting into it.if I could rate this dealership a "0" I would. More

Great Customer Service By Management When I originally bought my car, I did not get the key blade that goes inside the key fab. Since new cars are not serviced often, I did not go back to When I originally bought my car, I did not get the key blade that goes inside the key fab. Since new cars are not serviced often, I did not go back to the dealer for serveral months. Even though the salesman I worked with was gone, Aaron the Sales Manager took care of me and honored the the promise to take care of the key. It's reassuring to know that management cares and will go the extra mile to ensure the customer is happy. More