Sherman Dodge Chrysler Jeep RAM - Service Center

Walked into Sherman Dodge with a bunch of questions and left with all of them answered! JULIA L did a great job answering and explaining any question that I had. left with all of them answered! JULIA L did a great job answering and explaining any question that I had. More

I Had a terrible experience with the Sherman dealership in Skokie. It's truly disappointing that I had such a terrible time dealing with them. It's unacceptable that a vehicle I purchased a year and a half in Skokie. It's truly disappointing that I had such a terrible time dealing with them. It's unacceptable that a vehicle I purchased a year and a half ago from them has been giving me so many problems and has required multiple repairs in such a short period of time. The fact that the dealership returned my vehicle in worse condition than when I brought it is completely inexcusable. It's even more outrageous that they expect me to foot the bill for the additional damages when the car is supposed to be covered by a 3-year warranty. This kind of behavior is not only dishonest but also a clear betrayal of their responsibility to provide you with a reliable and safe vehicle. It's clear from my experience that this dealership cannot be trusted, and it's deeply concerning that they have been so negligent and unprofessional in handling my concerns. Customers should be able to rely on dealerships to provide them with quality products and stand behind their warranties, but it seems that Sherman dealership in Skokie has failed to do so in my case. It's essential that potential customers are aware of my experience and steer clear of this dealership to avoid falling victim to their deceitful and unethical business practices. They ate liars, thieves, scammers! More

Fantastic service dept. Everyone is so nice and helpful. I always see crystal for a mobility rental. Everyone is so nice and helpful. I always see crystal for a mobility rental. More

The encounter I had with the Sherman Dodge dealership is one of the worse experience I had in my life. Starting from the manager to the self identified owner of this dealership, these people have no clue of one of the worse experience I had in my life. Starting from the manager to the self identified owner of this dealership, these people have no clue of what fair business practices are or how to treat customers with dignity and respect. On July 18, 2023, I towed my vehicle, 2022 Jeep Compass, to the Sherman Dodge dealership for a diagnosis related to identifying the reason why the vehicle would not start and fix the issue. On July 19, I went to the dealership and I was told that the mechanic was not able to identify what the problem with the vehicle was and that I had to tow the vehicle to another shop but not before paying $639.92. When I asked the manager why I should pay $639.92 if the problem to my car was never found and they were not able to give a diagnose or fix my car, the response that I received was that: “even if we can’t find or fix the problem we tried and because of that you have to pay the amount of $639.92 or you will not have the car back.” The dealership at the moment is unlawfully holding my property and refuses to return it and I am talking legal measures to get back my property. I highly recommend you to find another dealership if you have any issues with your vehicle in order to avoid the possibility of being treated inhumanely, humiliated, and talking advantage of. More

made an appointment at 7am and due to there paperwork shuffel (got mixed up) not even on a lift until 11 am. This is the third time in for the same problem codes. HOW MUCH TIME AND MONEY THEY CHARGE AND shuffel (got mixed up) not even on a lift until 11 am. This is the third time in for the same problem codes. HOW MUCH TIME AND MONEY THEY CHARGE AND STILL CANT GET IT RIGHT. DONT TAKE YOUR VEHICLE HERE UNLESS YOU WANT TO WASTE TIME AND MONEY. More

made an appointment with their service department 1 week in advance, took the day off of work, called the day before the appointment to confirm and they had no record of it. unprofessional. stay away. the j in advance, took the day off of work, called the day before the appointment to confirm and they had no record of it. unprofessional. stay away. the joke was on me. More

If you want to take your car back Three times for the same problem then I highly recommend them, other wise do not use Sherman Dodge! same problem then I highly recommend them, other wise do not use Sherman Dodge! More

Very helpful service while I waited for my car to be serviced. Eddie kept me posted on the progress along the way! serviced. Eddie kept me posted on the progress along the way! More