Sherman Dodge Chrysler Jeep RAM

This dealership is as unprofessional as they come. I was in the process of buying a vehicle when Mgr Tony Hasan tells me “sorry” we decided to sell the car to someone else. This review is lengthy but I was in the process of buying a vehicle when Mgr Tony Hasan tells me “sorry” we decided to sell the car to someone else. This review is lengthy but everyone should see how unprofessional and discriminatory this dealership is….I received a call from Danae stating the vehicle I was interested in finally arrived. I drive over an hour to see said vehicle; I’m told to ask for Mgr Reggie Steel. Reggie links me up with Salesperson, Monique Smith. I show Monique the stock number and online ad for the Jeep GC I was there to see. Reggie has Monique running all over the place for almost an hour and then “realizes” that particular vehicle was already “sold”. So now for about another 30-45min, Monique is having to run all over the place to see if any other Jeep GCs in stock have the options I want. When they realize they don’t have any other vehicles I want (not sure why Reggie couldn’t tell this from his computer), the original Jeep GC magically appears to not have been sold. Reggie tries to link me up with another salesman who is older with an foreign accent. This salesman says he has the vehicle and literally tries to poach me from Monique! Now, Monique has been doing a fantastic job of helping me, so why would I ditch her to let this random salesman have her well earned commission?? I tell Monique this guy is trying to get me to go with him and that he has the Jeep. Monique finds out that this salesman was literally hiding the Jeep because he has another customer interested in it who was supposed to be 30min out- over an hour ago. Monique gets management- who doesn’t seem to care- to get her the spare key and they finally locate the vehicle I came to see. I see the vehicle and decide to discuss numbers. I’ve already been here for 2hrs and now I’m waiting on a really slow appraisal- mind you the dealership is not busy at all. During the appraisal, the Jeep I’m trying to buy suddenly disappears. Turns out that salesman with the accent kept a key and let his very late customer test drive it. By the time the vehicle reappears over 30min later, Mgr Tony Hasan is getting irritated I won’t agree to go to finance without re-inspecting the car that disappeared for 30min. Monique and I go to inspect the car and when we are about to come back inside, Tony Hasan tells me they decided to sell the car to the customer that just test drove it. Now if this dealership hadn’t played games from the get-go, I would’ve already purchased this vehicle and been on my way. I go back to the desk and ask for another manager and Mgr Jason Ryan waves at me from behind the desk. Jason tells me that it was completely a fair business practice to hide a vehicle for almost 2hrs and to drag out my buying process so that some random male customer with a checkbook can do whatever he wants. I said Monique was working with me and we were ready to sit down with finance, but now she loses my sale. Jason shrugged. Tony and Reggie sat silent. If Monique and I were males, this sale would have happened with zero issues and I’m sure the negotiations would’ve taken less time too. If you’re a female shopping for a car, stay away from this dealership. If you must go here, make an appointment with Monique Smith. I really hope this dealership doesn’t make it a habit of poaching all of Monique’s well deserved sales after she’s done all of the heavy lifting. I will never return to Sherman Dodge. More

Great Service on my Jeep Grand Cherokee 2021, replaced my power steering box under warranty. power steering box under warranty. More

WORST DEALERSHIP EVER!!! Beware they WILL take advantage of you! Nothing but problems here. Will never recommend! of you! Nothing but problems here. Will never recommend! More

worst costumer services, car stalled just one month after buying it, guaranty?, it no matter. buying it, guaranty?, it no matter. More

I had a great experience with with the salesman I feel like a Xavier took care of me like a Xavier took care of me More

The guy Zach didn’t responded to my text and I think my truck was done and put in the back of the lot like I wasn’t waiting on it truck was done and put in the back of the lot like I wasn’t waiting on it More

This was definitely one of our top experiences getting a new car. Xavier was great, listened to our needs, found us an amazing car, and the team worked with us to be able to drive away extremely satisfied ( new car. Xavier was great, listened to our needs, found us an amazing car, and the team worked with us to be able to drive away extremely satisfied (and not broke). Abe (Sales Manager) was wonderful and extremely pleasant to work this. We absolutely love the car that Xavier found for us and will continue to go back in appreciation of the excellent service and appreciation for this team. More

I purchased a car at Sherman Dodge at the end of June 2021. Louis, the young salesman who sold me the vehicle was very friendly and made us feel very much at home there. I ended up getting a nice car 2021. Louis, the young salesman who sold me the vehicle was very friendly and made us feel very much at home there. I ended up getting a nice car and was happy with the way things turned out. There were a few issues but Abe, the sales manager, kept his word on a few details and everything was resolved and handled in the most proffessional way. But I could not be more impressed with Mr. Mike Murphy from the Service Dept. who was directly involved and went out of his way in making sure everthing worked out for me. He got directly involved and made it happen. Extremelly knowledgeable and friendly, Mike is the kind of proffessional every succesful business needs to have. Thank you Mike. Fred Lindemann Nissan Sentra SV More

Good service and good work treat customer as family and friends friends More

I would recommend Luis for your next car purchase. He has a great sense of humor but very professional. It was a hassle free purchase. Pricing was unbelievable. Luis went above and beyond to make sure the pu a great sense of humor but very professional. It was a hassle free purchase. Pricing was unbelievable. Luis went above and beyond to make sure the purchase was smooth. More