Sherman Dodge Chrysler Jeep RAM

Service manager is someone who wasn’t interested in hearing my concern but only wanted to hear his own voice. I wasn’t allow to share my prior experience with the same situation yet a different car p hearing my concern but only wanted to hear his own voice. I wasn’t allow to share my prior experience with the same situation yet a different car purchase thru them but told he would talk to me and ignored me. Maybe he should put his ego aside and would on his customer service skills of listen more and talk less . The service tech was a helpful and helpful More

Aside from Sam Garner (sales), who is fantastic, there is nothing good about this dealership. I would avoid going there again at all costs. In the sales process, despite pre-agreeing to purchase price and nothing good about this dealership. I would avoid going there again at all costs. In the sales process, despite pre-agreeing to purchase price and trade in price, they bait-and-switched me (offered more than $4k less than pre-agreed by Blue Book on trade in) and kept me there for nearly 6 hours to close on a deal. They didn't accurately disclose the 160 miles they'd put on the new car. They tried to overcharge me *above retail price* for an additional jeep soft top (which of course I was able to look up online during the 6 hour delay), and also twice as much as the market cost for labor to install it. They didn't even clean it up well for me to take it off the lot. That said, Sam Garner is a gem. He is kind and attentive, and I got the sense that he was just as frustrated as I was with all of the above. Unless this was an elaborate and well performed good cop / bad cop routine with the rest of the dealership -- which I do not believe it was -- Sam is literally the only good thing about the experience I had. Unfortunately, I had to return for service and parts due to a recall issue they had not fixed. They somehow "lost" my appointment, so I had to wait there and what should have taken 30 minutes took 90. They didn't install the new mats, just placed them in the car over the carpet until I called that out. As I sat in the waiting area, I overheard two other people complaining about how bad this dealership is. I completely agree. I will never return to this dealership if I have any other choice. I absolutely would never buy another car there. More

Not good at writing a whole bunch of work but they were friendly knowledgeable funny and I think I got the best deal for myself and I think they got the best deal for them friendly knowledgeable funny and I think I got the best deal for myself and I think they got the best deal for them More

Several staff members, including the cashier, service and sales staff were not wearing masks or had masks hanging from their faces not covering their mouths. Also, my appointment time was “mysteriously” lost sales staff were not wearing masks or had masks hanging from their faces not covering their mouths. Also, my appointment time was “mysteriously” lost which meant I waited 2 hours for an oil change, More

I had a great experience Jimmy the sales representative I work with was very helpful, patient and thorough with all my questions. He understood my needs and buying options. work with was very helpful, patient and thorough with all my questions. He understood my needs and buying options. More

The experience working with Mary was worth it she goes above and beyond really !! Excited to be a new member of the Jeep family and my kids are happy as well. Sherman has great inventory selections that m above and beyond really !! Excited to be a new member of the Jeep family and my kids are happy as well. Sherman has great inventory selections that make you feel proud to invest ! More

The financial person did not add my wife to the plate registration. My wife is on the title. Called/emailed financial specialist, never got response. registration. My wife is on the title. Called/emailed financial specialist, never got response. More

Tires all lost pressure within 30 minutes of leaving the lot, went in to have them checked. Only one tire was patched the rest were left to fend for themselves. Rear driver tire completely blew out and rest lot, went in to have them checked. Only one tire was patched the rest were left to fend for themselves. Rear driver tire completely blew out and rest were worn/unrepairable. Manager voicemail box is full and automatically hangs up, left name no call back. More

Purchase van Jan,9, 21 the motor LIGHT ON,, overcharged by 995.00 no radio or screen veiw and the sun roof leaked GOOD CONDITION by 995.00 no radio or screen veiw and the sun roof leaked GOOD CONDITION More

I’ve bought two brand new cars from this dealership what I like the most about them is the friendly staff they couldn’t go wrong with hiring these employees I like the most about them is the friendly staff they couldn’t go wrong with hiring these employees More