Sherman Dodge Chrysler Jeep RAM | Page 159

HORRIBLE I walked into Sherman Dodge and was greeted by Allen. I started off interested in the 2013/14 Jeep Wrangler. Because I am trading in a fairly new car I walked into Sherman Dodge and was greeted by Allen. I started off interested in the 2013/14 Jeep Wrangler. Because I am trading in a fairly new car the salesman said that I would get a better deal on a new car. After a couple hours there he said there's really nothing they could do and I attempted to leave when a sales woman whom I had met in the beginning approached me. She asked if I had purchased a vehicle and I said no. She asked why and I just simply told her that they didn't give me the payments I was looking for. Then she said to wait one minute and came back with the manager (Abe). He introduced himself and said lets work something out.....What can we do to make a deal. I said I wasn't happy with the time I had spent there and after Allen had said that they were going to pay off most of my car, now I had to roll over $7,000. Not to mention they wanted a$600-$700 payment which I couldn't afford. Abe said well just give the car back to the owner (as I am trying to trade in a vehicle that I pay for under my mother's name). I told him I had taken over the car as a favor to my mother and I couldn't just throw it back at her. Then he said what if I can lower the payment to $550. I said no, still high for me. He said ok since you did this to help your mother. Well I'm all about helping my parents and since you helped yours, I am going to help you. He said I'll call you Monday after I talk to a couple banks. I said thank you thinking he was really going to help me. Monday came and no call, Tuesday no call. I finally walked into the dealership while my son was in school. I spoke to Allen and we talked about what I wanted AGAIN. And since they were showing me 32,000-33,000 cars I asked him if I could get the Jeep Grand Cherokee instead and he said it would probably be better as they were cheaper sometimes. I showed him a listing from another dealership with the same MSRP going for 34,000 and he said that it wasn't true. And that not everyone qualified. He went on saying and trying to convince me at the end that the same car is going for 40,000. But he said don't worry we'll work it out. He came back from speaking to Abe and he said "when can you bring your husband we need him to sign and get this deal finalized. I left and came back a couple hours later with my husband. I waited for him to talk to the manager again to only come back and tell me that Abe had told him that the cherokee was a no and that my ONLY option was a basic wrangler. I of course got very upset and asked why they would lure me back into the dealership knowing what I wanted if they couldn't give it to me. He said I had to be realistic because it was a 40,000 car. I told him to find me a cheaper one and he said they didn't have one. I said ok so for a 33,000 wrangler what are the payments. He said 550. I immediately asked to speake to Abe because he had done NOTHING for me. It was the SAME deal he wanted to give me two days before. And I asked how much I was getting rolled into my new car. He said about $6,000-7,000. I said what happen to paying it off or a good amount of it. Because that's what Allen had said. He said Allen didn't know anything about numbers, he was just a salesman. He just wanted me out of the dealership because it was 10 minutes to closing. Abe said well its not my fault you changed your mind! Really....I changed my mind on a $1,000 difference in pricing. But according to them it wasn't true. They said it was a $7,000 difference. Whatever I got upset and I left.....They didn't seem to care much. A couple days later my husband emails the dealership under a different name about the same car Grand Cherokee Altitude package and the sales rep Angel emails back with pricing. The pricing he gave me was for everyone at $34,000 the same thing I had told Allen. Within hours of the email Angel called to set something up to come in. I began to tell him my story and he hung up on me. Then I emailed him twice and no replies. This dealership lied to me and tried to sell me the same car for $7,000 and since I caught them they didn't want to hear it. Well I've already let jeep know what kind of dealership this is. And how they try to blame Jeep for the pricing and no haggling allowed. Well Jeep said that they MSRP is all they are responsible for but the dealership decides the price or sale of the car. Horrible service, lies. I will NEVER go back and I will NEVER allow anyone I know to go there!!! Not to mention I called and asked if I could speak to the owner and an employee said my complaint would only be listened to depending on his mood for the day. So there you go!!! More

Old fashioned bait and switch tactics and other tricks What a coincidence! Over two dozen similarly written 5 star reviews over just a few days! Check out the Sherman dealership's "F" on the Better Busines What a coincidence! Over two dozen similarly written 5 star reviews over just a few days! Check out the Sherman dealership's "F" on the Better Business Bureau's ratings to get the facts about this dealership's deceptive practices. Don't believe the prices you see advertised (and read the fine print) and don't believe the lies they tell you over the phone. They will tell you anything to get you into their dealership. More

New SRT8 My experience at Sherman was extremely surprising. I've never had such an easy and hassle free experience. It took a few minutes for someone to help m My experience at Sherman was extremely surprising. I've never had such an easy and hassle free experience. It took a few minutes for someone to help me because they were so busy but once I was finally greeted by a salesman the rest went very smooth. My salesman was Bobby Caputo. He made the negotiation pleasant for me because that was the aspect I dread. And the sales manager Alex was very kind to me. I would definitely recommend Sherman to my friends and family More