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Sherman Dodge Chrysler Jeep RAM
Skokie, IL
1,667 Reviews
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January 04, 2016
Wish I could give 0 stars. Avoid at all costs. This is honestly the worst dealership I have even been to. Saturday, 12/26/15, we were there looking at a car. Speaking with a salesman Victor (who th This is honestly the worst dealership I have even been to. Saturday, 12/26/15, we were there looking at a car. Speaking with a salesman Victor (who they called "vitek" pronounced "vee-tek") and agreed on a price for a 2016 Jeep Patriot which had A/C, 4WD, and power windows. He wrote down the price of the car on his business card after a manager approved it in front of us. We were excited, however due to finances we were going to wait exactly 1 week until we actually purchased the car. Shouldn't be a problem they said, assuring us to talk to Victor and bring the card in with us. During the ensuing week, in the course of sever conversations with sales associates, managers, and others at the company, we got the impression that they were not going to offer us that price at all (even though a manager already did!). We never got another chance to talk to Victor because he was on vacation, even though he said he would be there when we purchased the car. They said the price was impossible and no sales associate would ever offer that. A manager personally called and said that they had to have made a mistake when we saw them. After inquiring on what the actual price would be, we were told by Juanita, another sales associate who would "exclusively be dealing with us from now on" a new price, about $500 more than their original offer. However, she said that a manager can make that price go down so it is comparable when we come in. I arranged a time to come in, Thursday December 31, 2015 and all was set to be well as she guaranteed that the car was there, that she had several of them in the facility on hand and that she would hold onto the car for us. Because we weren't planning on finalizing the purchase until that Saturday, we were told to come in and make a $100 deposit so we can get the sale price that we want a few days later. She even sent a window sticker with that information so we can show what car we were looking for. However, when I called the 31st, Juanita was nowhere there. Several people said she was with a customer and will be in later, apparently she never came in. I found this out when Jack (they called him Jack Moody) called me. He had gotten my number from a sales manager Matt, after he made sure that the car was in stock and was a 4WD, had A/C, and power windows. I inquired about the car and made sure our requirements were filled, and Jack told me at least 10 times that the car was there and had all the parts. As previously planned with Juanita, we made it into the store, even though it was incredibly inconvenient for us to go on New Years Eve. When we got there, we were greeted by Jack Moody, and he said everything is looking good, we are good to go. He then went to talk to a manager to get paperwork. This was the same manager that approved the price last week. When we asked him, he said he remember us, but never approved that deal, lying through his teeth. Understanding we wouldn't get our original price, we then hoped to get at least the price Juanita told us the day before. When Jack Moody came back, he told us two things. 1. The car was not even at the store. 2. That car won't have power windows. This is when we walked out. The next day, we received a call from Victor saying that the car we have is in stock and he will honor our original price. Despite not wanting to believe them, we drove there and took a look. Again, they had lied because they did not have the car in 4WD like we required. Avoid this place at all costs. This is the worst establishment I have ever been to. I will be writing letters for the FTC, Chrysler, the Better Business Bureau, and anywhere else that will listen. For those who don't want to read this review fully: Don't go here, they will lie to your face, give you deals that they don't honor, and have no idea how to serve customers. More
by madethisjusttoreviewshermandodge
Employees Worked With
Victor, Jack "Moody", Robert "Burger King"
January 03, 2016
Excellent service Brian Matos was fantastic. He entertained my 4 year old while we were waiting and he got me a great deal! Ill be a loyal customer forever.....Thank yo Brian Matos was fantastic. He entertained my 4 year old while we were waiting and he got me a great deal! Ill be a loyal customer forever.....Thank you!!!! More
by Dara1037
Employees Worked With
Brian Matos
December 28, 2015
The best!!!!!! I'm not into the hours it takes to buy a new car but the guys a Sherman made my dreams come true, in and out under an hour. Chris (the shy guy) greete I'm not into the hours it takes to buy a new car but the guys a Sherman made my dreams come true, in and out under an hour. Chris (the shy guy) greeted me in the lot before I even stepped into the dealership floor. He did everything I would expect a sales guy to do, find my needs and make a deal happen without all the fluff. He wasted no time with me, I wanted to look at 3 different models that jeep made, he had them all lined up to compare each one. I decided to by the jeep srt. We got into the deal making part and that was even easier. There was a bottom line I need to be at and they made it work, Aaron Asani the sales manager jumped into the conversation with us and they offered me the best financing options, I was really surprised at this point to have the level of service I had. No bull they really gave me the best deal, I had calls into 3 other dealerships and they couldn't even come close to the deal Sherman was able to provide. I know some people don't like shopping at the big dealerships because they feel they are getting ripped off but honestly the big dealerships can give the the best deal, they move product and for that they can work with you in both the price and the financing as long as your realistic. You cant expect to buy a car for half price but you can expect to not get ripped off. I truly believe the guys at Sherman are honest and up front, they were with me and I would suggest to anyone looking for the Jeep, Chrysler Dodge name to take the time to meet with these guys, they make it happen and I couldn't be happier with my whole experience. More
by paul14
Employees Worked With
Chris Shy, Aaron Asani
December 22, 2015
2 Thumbs Up! Went into this dealer to trade in a car and came out feeling like a million bucks. Our salesperson Brian Matos was an amazing upfront and honest man. Went into this dealer to trade in a car and came out feeling like a million bucks. Our salesperson Brian Matos was an amazing upfront and honest man. He provided us with options as well as all the information we may have needed. He was very knowledgeable about what he has to offer and was obligated to have every question answered as well as every future question we may have. Felt like home. Thank you for giving us fantastic customer service and catering to our needs. More
by Mello123
Employees Worked With
Brian Matos
December 14, 2015
Skip this place!!!! They're a bunch of scam artists! On 10/6/2015 I purchased a new 2015 Durango. I traded in a vehicle and the Sherman Dodge never paid off the correct amount on the trade in. I called On 10/6/2015 I purchased a new 2015 Durango. I traded in a vehicle and the Sherman Dodge never paid off the correct amount on the trade in. I called and emailed over a dozen times no answer or responses. I called Dodge Headquarters and they've email and called several times with no response. Sherman Dodge owes me over $500. Buyers beware!!! More
by CR1279
Employees Worked With
Bob Kay
December 13, 2015
Purchase car Sherman Dodge Purchase 2011 chevy camaro SS from Sherman Dodge my sales person was Kathy, she was a great sales person no pressure or added stress thanks. I recomm Purchase 2011 chevy camaro SS from Sherman Dodge my sales person was Kathy, she was a great sales person no pressure or added stress thanks. I recommend Sherman Dodge for your next car purchase. More
by Citycop2
Employees Worked With
Kathy
December 12, 2015
Excellent I just bought a 2016 jeep rubicon from Mutar and Robert and it was excellent. I would refer everyone to go back and ask for these guys I just bought a 2016 jeep rubicon from Mutar and Robert and it was excellent. I would refer everyone to go back and ask for these guys More
by Keishaw
Employees Worked With
Mutar Thomas and Robert King
December 07, 2015
Great Customer Service Mr. Don Hall Was A great Salesman He took his Time with use wild we was purchasing a car Just so Polite and Nice. Good Sales people Are Hard To Find. Mr. Don Hall Was A great Salesman He took his Time with use wild we was purchasing a car Just so Polite and Nice. Good Sales people Are Hard To Find. Thank You Mr. Hall More
by Lady Tee
Employees Worked With
Don Hall
December 03, 2015
purchase I have purchase a car from Sherman Dodge Chrysler Jeep last week and my salesperson Kathy was amazing. Customer service and her skills I would recomm I have purchase a car from Sherman Dodge Chrysler Jeep last week and my salesperson Kathy was amazing. Customer service and her skills I would recommend her to everyone. More
by lyubov0709
Employees Worked With
Kathy
November 22, 2015
A great feeling walking out with a brand new car My sales person Brian Matos made my experience at Sherman dodge very exciting for my up coming future with my new vehicle. He had so much patience and My sales person Brian Matos made my experience at Sherman dodge very exciting for my up coming future with my new vehicle. He had so much patience and told me many ways on how to work up my credit. He made me feel very comfortable knowing I have an honest sales man when buying my vehicle. I recommend anywho who is eager to buy a new car with Brian. More
by Collazo,Erica
Employees Worked With
Brian Matos
