Sherman Dodge Chrysler Jeep RAM

Missing Spare parts in new car. Buyers beware. I got a Dodge grand caravan from Sherman about 6 months back. That was the worst decision I could take. Can't blame anyone. Did not get any great deal I got a Dodge grand caravan from Sherman about 6 months back. That was the worst decision I could take. Can't blame anyone. Did not get any great deal. I was never worried since the car was spacious. First I found that there was no wiping fluid. I just purchased the fluid and filled it myself. Last night I got a flat tyre driving on freeway. And there comes the shock - no spare tyre.I remember my sales rep Robert king from sherman dodge telling me the location of spare tyre. I have been trying to reach Robert king for the past 2 hours. No response. Now that car is sold, noone bothers. Anyone buying car from sherman - i would suggest checking each and everything. Best option would be to take a mechanic to check everything even if it is a new car. With Sherman - you never know what you are getting. More

Worst Dealship DO NOT GO THERE!!! i was sold a sales pitch by a lady named, Judy. i called numerous times to make sure she was telling the truth. As i walked in I was bombared by sever i was sold a sales pitch by a lady named, Judy. i called numerous times to make sure she was telling the truth. As i walked in I was bombared by several sales people, even when my appointment was with her she she seemed to not exist. They told me I was approved regardless of my credit score just need to approve my income, which I did. they had advertistment of the Uapproved loan all over I was told thats not true. When I expressed to him the issue he said, he doesnt know anything. He brought me a salea manager telling me sorry you drove hour and half and was lied too but Judy wont come talk to you. when I called rhe number she has been calling me with. She picked up the phone and ran into the back. They lie to get customers in run your credit score and tell you i got you approved but the catch is they get you approved by intrest rate of higher than 30% which is illegal in IL.. They are horriable dealership they claim to be great and sell you lies!!!! More

They won't give me my car title I bought a car from this place in cash and paid the fees for them to process the title and registration. 6 months later I still have no title and when I bought a car from this place in cash and paid the fees for them to process the title and registration. 6 months later I still have no title and when I call them I get the runaround that they will contact their bank. It turns out there was a lien on the title, which has nothing to do with me and should not be my problem. They are very frustrating to work with. I do not trust anyone there, I will not recommend this place to anyone, and they have lost my business in the future. Make sure to stay away from Seba Nowak, that person is a snake. More

Watch for the finance guy The sales man was fine. He (Jose) did his best to earn my business and he did sell me the car. Deal his manager who approved the sale was little pain, The sales man was fine. He (Jose) did his best to earn my business and he did sell me the car. Deal his manager who approved the sale was little pain, but it was ok, he was honest. The scam start in the finance room. Here are some tips you should watch out if you sign with the finance guy. Don't let him distract you when you sign the papers, watch for the fees that they're adding to your loan. If you're not happy with their dealer fees, walk, don't sign. I almost got scammed $1900, which $3500 on on top of $13000 purchase price. Sherman, if you want earn people business, start working on honesty, build your business on trust. Make your sales transparent. More

Sadness, anger...I don't know what to feel I've never felt so down and depressed before. Buying a NEW car for the first time is supposed to be a nice and exciting experience, at least that's wh I've never felt so down and depressed before. Buying a NEW car for the first time is supposed to be a nice and exciting experience, at least that's what my wife and I thought. We spent 4 days dealing with this guys, I have a tide schedule so I had to go back and forth because they couldn't resolved me a deal (a lot of waste of time). I understand that my budget is short and I was asking for low payments, but finally they came out with a reasonable plan. Payments were closed to what I asked, I didn't have to give a lot of down payment, I get to chose the color of the car (obviously) and taxes were covered though I lost a lot of money on my trade in, but we accepted. When we were ready to sing the papers they couldn't find the car lost on that massive place. It was really late and we were so tired so we told them that will come back after the weekend and we gave them money to lock the deal. They called me next day saying that we needed to sing the papers or we will lose the benefits of the sale so we did what we could to comeback and I asked them if we give more money as down payment we can get a car with extra features and they said yes. We were very excited, so we get there only to find out that not only they took the extra money as down payment, but the monthly payments went up as well, we lost more money on the trade in, taxes weren't covered and they give me an ugly xxx red car arguing that it was the ONLY ONE LEFT on the entire massive 3 lots of a dealership which is un-xxxxing-believable! They knew that I was on a dead line with my truck and the rebate was going to cover the loss of my trade and that's why they took advantage of it. We lost a lot of money and got in a bigger debt than we expected, I couldn't sleep that nigh thinking how we got ripped off. More

Amazing service!!! Lanny was absolutely amazing! This was my first time getting a vehicle and he made it a great experience. Great customer service, great atmosphere. H Lanny was absolutely amazing! This was my first time getting a vehicle and he made it a great experience. Great customer service, great atmosphere. Highly recommend this dealership!!! More

Amazing !!!! All I can say is amazing!!!!! Customer service is outstanding thank you especially to my sales professional Mr Tibbs and sales manager Mr Reggie Steel All I can say is amazing!!!!! Customer service is outstanding thank you especially to my sales professional Mr Tibbs and sales manager Mr Reggie Steele That got me in the car I wanted and reassured and worked with me in every way possible to make sure I drove off the lot happy More

NEVER GET A CAR FROM THIS DEALER After trying to make a deal with the U R approved department for almost 9-1/2 hours, they gave us only ONE key after we signed papers. They refuse to After trying to make a deal with the U R approved department for almost 9-1/2 hours, they gave us only ONE key after we signed papers. They refuse to give us a second key. Me and my husband are the owners, so we should have received two keys. They did not tell us that we only had ONE key until after we signed all the papers and they gave us ONE key. I asked where was the other key. Bill Kay the manager asked Andrew the sales man, he said he saw NO other key. Bill Kay told me that he would call me and my husband the next day to look for the key. Bill Kay DID NOT call us back. We called him back and he said there was NO other key. Me and my husband asked him to have a key made because we are BOTH the owners. Bill Kay said NO, there was nothing he can do. I told Bill Kay that we both, me and my husband had used cars and we always received TWO keys upon purchasing a vehicle, he still said NO. We then called Joe whom is a higher boss with UR Approved department. When I explained the situation to JOE, he told me that it depends on how much profit they made from my car deal that they sold me. That was a terrible answer to me on his part. He said NO to another key as well. I told Joe we spent over 9 hours trying to get a deal with them for a car, we walked out twice and they came back to get us. I also told Bill K and Joe that we did not appreciate them having us to sign all the papers and afterwards give us ONE KEY. I even contacted Chrysler corporation and went a step higher, NO accomplishment. I purchased a Ford Focus so they felt like they could not help me neither, regardless of what kind of car I purchased, I purchased from them Chrysler Sherman and they should have given me a second key. This is BAD BUSINESS from both Sherman Dodge Dealer and Chrysler Corporation. More

Amazing, Top Notch, and Great all Around!! AMAZING, HONEST, AND TOP NOTCH CUSTOMER SERVICE!! I went in to this dealer to possibly buy a wrangler and met a truly wonderful and trustworthy salesm AMAZING, HONEST, AND TOP NOTCH CUSTOMER SERVICE!! I went in to this dealer to possibly buy a wrangler and met a truly wonderful and trustworthy salesman Stacey Hall. I truly never write reviews unless I truly mean it. I have never been to this dealer before and when I first walked in They were customer focused, gave honest numbers, and played no games. The Sales Manager Reggie was a true pleasure to deal with as well. My salesman Stacey was very knowledgeable about the car I was looking at. Stacey also answered every call I had with any question. I bought the Wrangler because of the honesty and no nonsense approach. I will continue to be a customer here and will recommend this to anyone looking. More

Great Experience! I came to Sherman to buy my first car and it was a great experience! Stacey was our salesman and was awesome. He was attentive, respectful, and made m I came to Sherman to buy my first car and it was a great experience! Stacey was our salesman and was awesome. He was attentive, respectful, and made my experience very memorable. Great experience and great customer service More