Sherman Dodge Chrysler Jeep RAM

Horrible experience Horrible. Don’t buy a car here. They will void your loan and try to repossess your car. Go check the Google review I just posted Horrible. Don’t buy a car here. They will void your loan and try to repossess your car. Go check the Google review I just posted More

Awesome Great service all around. Friendly environment and just an amazing location for a dearlership. The saleman was quick, polite and very helpful. So than Great service all around. Friendly environment and just an amazing location for a dearlership. The saleman was quick, polite and very helpful. So thanks you. More

Great experiencedricardo really connected w me Ricardo did his best to make sure I was satisfied and he was well knowledge on what he should us made me rally feel at home and comfortable Ricardo did his best to make sure I was satisfied and he was well knowledge on what he should us made me rally feel at home and comfortable More

They went all the way to get me in my car Shout out to my Sherman salesman Nick Youkhanna and Finance manager Marina for going out of their way and getting me the best deal ever. You guys rock Shout out to my Sherman salesman Nick Youkhanna and Finance manager Marina for going out of their way and getting me the best deal ever. You guys rock!! Talked me through the whole application step by step and were transparent from start to finish. More

Charged for things "thrown in" Pay attention to the items on your bill of sale. After being at the dealership for 4-5 hours, I was tired from being at school all day and only heard Pay attention to the items on your bill of sale. After being at the dealership for 4-5 hours, I was tired from being at school all day and only heard my monthly payment amount, which fell in the range I was comfortable with paying. Later that same evening, I reviewed the bill of sale in detail and saw the price of the car advertised online suddenly increased by $1300. And the 2 year sercice warranty that was "included and thrown in" was miraculously being charged to me as $3500. Smh. My sales rep, Humza, was great. He gets 5 stars from me. However, I'm very disappointed and put off by my bill of sale being trumped up in such a manor. I believe the finance person I dealt with was Mike. More

One of the best dealership around Great dealership, everyone was very helpful, friendly, and took the time to answer any and all our questions. Our salesman (Nick) did the best to work Great dealership, everyone was very helpful, friendly, and took the time to answer any and all our questions. Our salesman (Nick) did the best to work with and get us the best deal possible. I would recommend this dealership to anyone looking for Jeep brand vehicle More

Surpassed my expectations Truly remarkable dealership, excellent customer service and outstanding service team. Right from David, Abe,,Erick in the sales to Todd in finance and Truly remarkable dealership, excellent customer service and outstanding service team. Right from David, Abe,,Erick in the sales to Todd in finance and Alex in service department they made me feel like a king. And i had not even purchased the most expensive car on their lot. As a matter of fact my purchase was that of a year old base model minivan. For the level of service that I received, I felt like I had bought a Bentley. Even the dealership from where I had purchased my super -premium sedan did not afford this level of. service. What if they only sell Chrylers, Cadillacs Dodges & Jeep I am surely buying from them again, they have earned my loyalty. More

Fix first deal with prices later I called service to book an appointment regarding a clicking sound in the back of the truck for the 3rd time (2nd time it has actually been address, 1 I called service to book an appointment regarding a clicking sound in the back of the truck for the 3rd time (2nd time it has actually been address, 1st time I only call for this issue specifically). Well when we got there friday we talked to Lester and dealt with him, he told us if we consent for diagnostic fee of $150(thought this was charged only if they do hear the problem that we were there to address), we also mentioned that the car was pulling to the left from 2 months ago that I took it for an oil change and the clicking sound(that itself is another issue) all we asked Lester was "hey when you guys work on suspension do you guys do an alignment or do you even recommend it?" Because it was never mentioned to me. He said "well in cases like that you guys should had brought it sooner, to get it fix." Ok, I get that, we took a while to address the problem. But why isn't it recommended? fee or no fee, why isn't ask to the customer that the car needs an alignment to get fix? That day that I went for an oil change and the sound in the back (2 months ago) they worked themselves to the front and when they called me the parts where already apart. Bill Koller never ask for my consent to work on it. I said "well can we get it fix later, I have to go" he then said "well is already apart we put it back together we will have to charge you". Well apparently this was the case here yesterday. After 3 business days that my truck was there, the tech and service writer took it upon himself to do the alignment without first consulting with us whether we wanted it fix or not. Courtesy "Hey, so we don't hear any clicking noise, but now that we have your truck here we do see the issue about the car pulling to the left and we recommend an alignment is this much, would you like us to fix it?" But that wasn't the case. So to our surprise Chris G. tell us it will be this much because they took it upon themselves to fix and charge later. Of course we are upset! No one gave the go to work on that issue that it wasn't even brought in for. We then proceed to go back and forth, he later says "I was trying to be nice but now you'll get charge this"( I'm wondering when was he trying to be nice). At this point the Director takes over and so we start talking to him which then we calmed down because he wasn't talking like Chris was. Later in that situation Chris gets in the conversation again and tell the director that we always do the same thing and that we don't want to pay. How do they expect us to pay after they take it upon themselves to fix and charge later. And later he says "well at the end of the day I go home with a car that works and you guys go home with a truck that doesn't (well great for him)" More

Will be back Great service and great quality cars thank you Tony for providing a great experience I love my new 2015 VW Passat. I love Sherman dodge!!! Great service and great quality cars thank you Tony for providing a great experience I love my new 2015 VW Passat. I love Sherman dodge!!! More

Recall and service on shifter After having a not so pleasant experience at another dealership for an oil change I decided to come to this dealership for my recall and service. Thi After having a not so pleasant experience at another dealership for an oil change I decided to come to this dealership for my recall and service. This experience was far different and so much better. From the time I parked my car at the night drop off till the time I picked it up. Thank you. More