Sherman Dodge Chrysler Jeep RAM

BEST SERVICE FOR DEALERSHIP I love the personal service that I get at Sherman Dodge. My account manager, Lester, stays in touch with me by text and phone. He efficiently review I love the personal service that I get at Sherman Dodge. My account manager, Lester, stays in touch with me by text and phone. He efficiently reviewed the problems with my Pacifica and got it taken care of in two days. My car is running like new! Thanks Sherman Dodge!! More

Professional Rico the salesman is the man go see him quick and professional he knows what he’s doing hope he is still working there when I need another car Rico the salesman is the man go see him quick and professional he knows what he’s doing hope he is still working there when I need another car More

When it hot it's hot My ac was working but the passenger side was pushing heat, the air mix actuator had failed. Seemed the best place to take it was the dealer. When Se My ac was working but the passenger side was pushing heat, the air mix actuator had failed. Seemed the best place to take it was the dealer. When Service checked the registration the vehicle had 4 safety recalls, They did all at no cost except the time it took. Glad it was that simple and happy with the a/c. More

Excellent Patrick was great. He was in contact with me daily. He worked with my insurance so I didnt need to. I truly appreciate what I felt like was above a Patrick was great. He was in contact with me daily. He worked with my insurance so I didnt need to. I truly appreciate what I felt like was above and beyond customer service. The comfort level I felt will be why I return to Sherman Dodge for service. More

Awesome fast and reliable Lauren was very professional, friendly, great customer service,got us in and out of the dealership with no problems she is also very funny go check h Lauren was very professional, friendly, great customer service,got us in and out of the dealership with no problems she is also very funny go check her out More

Asked for 25k mile full service I knew I needed rear wiper blade replaced. Service dept didn’t notice that so I question the quality of safety check which I would think is routine. I knew I needed rear wiper blade replaced. Service dept didn’t notice that so I question the quality of safety check which I would think is routine. (It used to be). This leads me to question inspection of all fluids(no mention of inspection in service report/invoice). I don’t have much confidence in the thoroughness of the “major” servicing milestone. More

Failed Payoff of Vehicle Trade in: Bank of America Hello, I just learned that the dealership has not paid off the loan on the vehicle that I traded in during May 2019. In June 2019, Bank of America Hello, I just learned that the dealership has not paid off the loan on the vehicle that I traded in during May 2019. In June 2019, Bank of America has called me seeking payment on a vehicle which I no longer own, furthermore, a car that Sherman Dodge has had possession of for over a month. I need for this problem to be corrected ASAP. More

Exactly what I wanted Awesome. My 2019 Jeep Cherokee Latitude is perfect. Exactly what I was looking for. Sam is great to work with.Professional and helpful. Made the whole Awesome. My 2019 Jeep Cherokee Latitude is perfect. Exactly what I was looking for. Sam is great to work with.Professional and helpful. Made the whole process smooth and stress free. More

Service was okay but dimmed by the sales team We originally went in to purchase a car. The initial sales person was very cut throat and ended up getting annoyed with us and left us out in the lot We originally went in to purchase a car. The initial sales person was very cut throat and ended up getting annoyed with us and left us out in the lot without sending another representative to help us. He was rude at that point and unprofessional. We had to walk in to find another sales representative and that kind of ruined the whole experience for us. We left without buying a car and went to another dealership. Don't be quick to judge your clients and assume. We were fully prepared to purchase, but with proper guidance, patience and professionalism. We had purchased 2 other cars previously here, however, we won't be coming back. More

Good cars, rude staff I drove three hours from Champaign for a Jeep Wrangler being that this dealer had the best prices in a 200 mile radius. The cars were great but the st I drove three hours from Champaign for a Jeep Wrangler being that this dealer had the best prices in a 200 mile radius. The cars were great but the staff came off as very cocky and rude. Especially, the assistant manager. Likewise, it took well over 7 hours to get the vehicle I wanted. Especially when I told them I had a doctors appointment to attend. However, they did not care. The only reason I’m writing this stupid review is because the manager asked me too. He literally walked up to me, grabbed my hand, and begged me for a positive review. But..again, sorry buddy. Your cars are good, but your staff sucks. More