Sherman Chevrolet Cadillac - Service Center

I arrived a few minutes before my appointment time and my car was taken back right away. It took about an hour which is what I expected. I have been using this dealership for years for maintenance on my car car was taken back right away. It took about an hour which is what I expected. I have been using this dealership for years for maintenance on my car and they have always been great. Also have thought several cars there. More

Waiting room is too small. I had to get up and give my seat to the older ladys that came in. Staff is always friendly and nice. Yesterday, I had an appointment for a routine I had to get up and give my seat to the older ladys that came in. Staff is always friendly and nice. Yesterday, I had an appointment for a routine oil change. I checked in at 1:25, 5 minutes before my scheduled appointment. I sat there for 2 solid hours and then texted my representative. He stated they were behind. It would have been nice if Francisco would have told me that when I dropped my vehicle off, I would have been able to go do something? About 25 minutes later I was done. I am not one to complain usually, but that was just a really poor way to do business yesterday. Should have gave me a heads up on the delay. More

It’s terrible and I’ll never be back. Customer service was terrible. My entire experience was terrible. Customer service was terrible. My entire experience was terrible. More

Lacking continual communication between customer and status of service. I requested a a wash and it was not added nor addressed. status of service. I requested a a wash and it was not added nor addressed. More