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Sherman Chevrolet Cadillac - Service Center

Sherman, TX

4.5
565 Reviews
Call Service Center (903) 437-5054

565 Reviews of Sherman Chevrolet Cadillac - Service Center

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July 30, 2023

Justin and Stone always go above and beyond to make sure I’m taken care of! I’ll never bring my truck anywhere else. What a great place! More

by jeremyeaton75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Eaton
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Jul 31, 2023 -

Sherman Chevrolet Cadillac responded

It is great to hear everything was done quickly and to your satisfaction! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sherman Chevrolet

July 28, 2023

1-1/2 hours to change oil and rotate tires,scratches on black wheels,oil hand prints on inside door handle and steering wheel? More

by Ivorybugle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fransico
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Aug 02, 2023 -

Sherman Chevrolet Cadillac responded

We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at 903-270-3770 at your earliest convenience to discuss how we can turn this experience into a positive one.

July 28, 2023

Great service the did a nice job in a short amount of time. Courteous also. More

by MILITARIMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 27, 2023

Truck lost brakes. Brake module was reset per Chevrolet service bulletin. Drove truck 10 miles and it did it again. Obviously more will be required than a reset. More

by DON80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2023 -

Sherman Chevrolet Cadillac responded

Hi and thank you for speaking with our service manager and scheduling a time to bring your truck back in. If you need to reschedule for any reason call us at 903-270-3770, Thank you

July 26, 2023

Service took too long to complete 3 hours for oil change and tire rotation is just too long More

by MICHAEL.WAIGAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Sherman Chevrolet Cadillac responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Please contact our service manager at 903-270-3770 when you have an opportunity, and we will be more than happy to try and turn your experience around.

July 26, 2023

Very expensive. Charged 2.5 times what other repair shops charged me an did not fix the problem More

by DICKELLIOTT11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Sherman Chevrolet Cadillac responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Please contact our service manager at 903-270-3770 when you have an opportunity, and we will be more than happy to try and turn your experience around.

July 25, 2023

Good Communication from Staff to customer! Happy with service. Good job to everyone at the service center More

by No thx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2023 -

No thx responded

NO MESSAGE

Jul 26, 2023 -

Sherman Chevrolet Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful! We always strive to provide top quality service to every guest,and are pleased to hear that you enjoyed your experience.

July 25, 2023

They took very good care of me the service agent handled my situation promptly as well as the technician More

by JEFFWANLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2023 -

Sherman Chevrolet Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful! We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience at Sherman Chevrolet Cadillac!

July 23, 2023

Everyone in the Service Department is super nice! Very explanatory of service to be provided. Very easy to schedule service as well. Would like to see more care taken with interior things like s More

by CAROLWIGLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco
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July 23, 2023

Stone in service stayed in contact and kept me updated, almost daily, fixed it fast with no hassle. More

by PBARTLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Lifsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Wiegman
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